Belairdirect Auto Insurance Reviews

This company will not do their due diligence when it comes to an accident claim. I was left weeks without knowing what my outcome would be when I got into a minor accident which I later found out only through the other insurer that my claim was going to be 100% my fault even though I had evidence otherwise. Then got dropped, no call, no email nothing. Then when I call I deal with some foreign person who was extremely rude and unprofessional blaming me. If I knew I would have been able to have my claim investigated further I would have gladly done so but because this terrible company screwed me over I never bothered to pursue which was my biggest mistake. Don't ever trust this company with your life they don't care about you and just want your business and nothing more regardless if you are not at fault they blamed you. Better off going with a more reputable company and I'm happy I never have to deal with them ever again. Goodluck if this company is your insurer.

My vehicle was vandalized, reported and claim initiated. The adjuster took one month to make fraudulent links to assess my claim. I could not verify where she got prices so low that did not exist anywhere. Her Unit manager took over, after I complained included 2 legitimate links and kept 4 previous bogus links and evaluated my claim. When I requested reference to 4 (bogus) links could not justify. Stopped calls and answering to my quires. Claim transferred to another adjuster who is sitting on my file from the last 13 days. Not responding to my calls or emails. Extremely bad service, no regard for customers, Belairdirect is the worst company when you need help.

I was a newcomer to Canada and was robbed by this company. I didn't know anything but I had 7 years driving experience in the US and they overcharged me for 390$. I did a quote with their competitor and had a fair quote and went with them. Belairdirect charged me a late fee to 535$ which is double my payment. Stay away from this scam.

BEWARE! Your actual auto insurance quote will most likely be nowhere near the amount that you will be quoted online. Part of the increase they attribute to items not being included in the online quote (really), even though they were certainly selected, and the rest of the difference they even have to audacity to say that there much have been some kind of a one-time online glitch in the system. Glitch? Really? I tried several times and got the same number online each time. The fact of the matter is that they simply low-ball the online quote in order to get you to call, and then totally ignore what the online quote actually was. Call that what you like, but I call that fraud.

I am extremely disappointed that after 20 + years with this company and Zero claims Belair is charging $690 more a year for a Dodge Caravan. Really? A Caravan. Not to mention the cancellation fee they refused to waive when I cancelled my insurance. After all these years and no claims. Very disappointing.

I have been with Bellair for 4 months now and have had issues with every single billing cycle so far. My insurance was signed at $335 monthly, and every month I have been charged a higher fee for a reason that cannot be explained apparently! This month they tried to charge me twice! I always pay my bills on time so there is no reason for this or any confusion. Another thing was this month I was billed on the 8th when every other month I’ve been billed on the 19th. I do not like that they have access to my account like so to just charge to my card without my permission.

I was a customer for 4 months, called to make a claim and was informed that my insurance was cancelled. Upon further investigation I was able to find out that they sent a registered letter, I had never received such a letter. I contacted Belair Direct to see if they could tell me who signed for the letter but they would not disclose the information and just stated that since they did not receive the registered letter as being returned to the sender that it was received by the correct party. Be warned they will cancel you at any time with no communication and you will may be left without a vehicle and zero compensation.

I've been with Belair for a few years. No accidents no claims and I at first loved the customer service. Twice I accidentally went NSF. Completely my fault. Last month I noticed my insurance wasn't taken out the date it normally is, but being a weekend I wasn't too worried. I called to make sure everything was good. The agent said oh no your payments come out two days after the date you think it is supposed to ( they said the 12th, I thought the 10th as my policy stated) so here I think, this month is fine! I had unexpected expenses and my pay was going in on the 12th. I thought, no big deal they just confirmed last month my payments come out on the 12th! On the 11th, yesterday they tried to take money out and went NSF. So I call this morning and told one, the last agent I spoke to was wrong. It was the 10th, two this is my fourth non-payment ( which if it was consistent back to back, I get it, but over the span of several years you are still counting?) and they will not reinstate my period. No option to pay a reinstate and NSF fee on top of my monthly payment. My payment wouldn't have gone NSF if i wasn't told incorrect information by their staff! The response was the non-payment is not seen in their system yet and to call back next week so they can “ look into it” and see if they can make an exception. Belair won't take money out from a credit card, won't confirm the correct dates payments are taken out. Your strike count gets added no matter how long you are in standing. And now I'm penalized for the employee's error? Reading the other comments I'm now worried i won't even be able to afford the cancellation fee! Talk about merry Christmas.

If would be less value than one star I would give that... A. It has been 2.5 months that I suffered a loss and Belairdirect is putting me through HELL! B. They even treated and considered me a criminal to one point and then they apologized about that. C. The worst experience in my 54 years of life and hope wish and pray that no one goes through what I am going through with BELAIRDIRECT!!! They are ruthless, heartless and do not give a damn about you or your claim.

Canceled after 5 days when we realized the coverage was half of what we had with the other company. They charged 200 cancellation fee didn’t care rude and patronizing representatives we will never deal or recommend this horrible company!