Belairdirect Auto Insurance Reviews

I get different information every time I call. Now I'm out $200 because I tried to cancel my policy within the renewal period and they took my money anyway and every time I call, they have no idea what I'm talking about. BEWARE.

They are stalling my auto for the past two months when there is none of my fault my car was stolen from the street and all they are doing is nothing! My adjuster is ignoring and blocking my calls. I don’t think anyone keeps a check on the employee's call records. Moreover, the adjuster never called to provide any information. They promise a rental but they don’t provide it and they will stall and stall and cut their monthly payments...

Stayed 4 years with this insurance provider. I chose it because they gave me the best price but after 4 years without any accident, claim or any ticket it went to a 70% increase and I could not take it anymore and I cancelled even though renewal already in place so I have to pay them 186$ admin fee. But still happy see get out of them. My yearly total cost was 1024 / year (2016,) İncreased 1270 a year later, 1460 another year and now asked 1780! Then it was enough for us and we cancelled.

I sold my car and was charged $186 cancellation fees that I wasn't informed at the start of my policy.

A service representative told me they would call me back never did left me in limbo for three days! I will never do business with them.

Do not get this insurance! In the recent hailstorm that hit Calgary this June 2020, I was if not first one from the first people that started the claim, the rain was still falling, all the neighbors couldn't believe what was going on and I did my claim right away. Well, today July 7th my car is just going to start getting fix, all my neighbors cars are fixed or claims settled. We have the worst adjuster we had ever dealt with. She never called us, we had to do the entire process by ourselves, she is useless, to the full extent of the word!!! We had to follow up with the entire process, she never called weeks pass and we never hear from her. Every time I had to call the tow company, to get a rental, to tow it to the other repair facility, and so for. Having this adjuster and nothing is the same! In July 2nd we called the call-center to ask about what was going to happen to our rental (because the adjuster didn't do her job at all and nothing was getting done! We did all the calls and followed up, thanks to us the car is getting fix, not the useless adjuster) that 10,000 claims were made is not an excuse, other insurers did by far a better job than this 3 people together. Worst customer service ever. SO in the call center, the lady said "Don't worry honey, I have been doing this for 25 years, I will extend your rental 1 more week. Then the next day at about 4 pm someone called and left a message saying that our rental has to turn back, it was Friday 4 pm, after listening to this we tried to call back but all adjusters were gone. So Monday we called and spoke to our adjuster she was a useless sound like a broken record with no listening skills at all. So we asked to talk to the Manager, he listened and understood that they made a mistake but didn't want to take responsibility for it, what kind of manager do that. Zero management skills at all. So we did return the rental today Monday and had to pay for 2 days out of our pockets for a CALL CENTER REPRESENTATIVE MISTAKE and a useless adjuster and a manager that all she knows to say is "yes, they need some coaching" of course they do and in the meantime, it is costing me money and finally a rude, unprofessional, manager with zero skills! I Can't wait to switch insurance. Get a real insurance company, not this joke.

I was not impressed with this company at all, every time I would ask them something they would have an excuse and not give a straight answer. Also, they are money grabbers! I got an accident last year with one vehicle and female driver just under 25 and for no reason at all my premium went up to 400 dollars which is insane I have had other companies offer way lower, even with the COVID discount they didn’t offer it to me I had to ask and still waiting didn’t get even though told them I’m not working. Not a company I would recommend at all.

Not only did talk all nice and make it sound like I was saving money using them, they cancelled my policy after just one month after reviewing my past driving history rather than reviewing it at the time of purchase. Instead of refunding my money back to me, they held on to it and kept giving excuses as to how they were going to process the refund. They will take your money, but not refund it in the same matter. They never owned up to the mistakes they made, instead tried to turn around and say I was not being honest with them. Then they tried to ask for more money in order for me to continue having valid insurance. They are complete crooks. They should be put out of service after being sued in a class-action lawsuit. In a pandemic and a time of crisis, they continue to steal money from hard-working consumers...

I spent over an hour yesterday trying to purchase both house and car insurance. After being placed on hold I was disconnected. The sales representative called back and spent another 10 minutes taking more info from me. In the middle of calculating my premiums, I was told that their computer crashed. So the representative made an appointment to call at a specific hour today. She did not call back. If a company can't service a buyer what a disaster it would be to have a claim. I will not be dealing with this company EVER