Belairdirect Auto Insurance Reviews

It was a real-life horror story. They began by cancelling my insurance because they did not believe that I lived where I had lived. They demanded proof of my address but I had recently moved so had to

Next,, they raised my insurance every month I was with them and make me pay higher premiums at one point they tripled my rate because the postal code changes of my address locations (moved from Guelph to Toronto) The rate went from 170 to 480. Now that is ridiculous. After another 20 phone calls, they did not offer to stick to the lower rate and only offered to cancel my premium for an extra charge and this would affect my insurance history negatively.

I have been with Belair for 7 years. The first 2 years, my rates were decent and it has continued to increase since that time. No accidents nor tickets. I got my renewal documents and guess what?! My rates were increased despite people driving less because of COVID. I got coverage elsewhere and they are charging me $100/ month less than what Belair was going to charge me. Recommend people to shop elsewhere!

I called just to inquire if I could insure my vehicle for personal business, they put me on hold for 10 minutes and then told me they cancelled my insurance policy completely because they don’t offer business insurance. I have a good standing record with them for 15 years and they pull this stunt. Words can’t describe my hate for that company. A simple inquiry and completely cut off left to find someone else. Also, their website has a section where you can select “business use” in the edit section of your policy. Total misleading. Please just NEVER do business with them. They are overpriced for what you get anyway. I’m actually glad they cancelled me because I’m getting way cheaper offers from other more respectable companies.

I was involved in an accident in the left rear corner of my vehicle while stopped. Belairdirect accused me of re-entering the main road and set the decision at 50/50 fault until I provided pictures and spent hours on the phone and threatened legal action. After it was determined I was not at fault at all, they completely undervalued my vehicle and the extra add ons. They offered me a bit over $100 for trailer hitch, braking control systems, and the remote start which cost me over $1500 alone for purchase and installation. Going back and forth for a while and they would not even use my own appraisal for my vehicle. Been a driver with a clean record for over 10 years with them and was treated like this. Save your money and go elsewhere, the reviews speak for themselves

I called to add a vehicle to my present insurance company. It seems they don't want to deal with customers except through the internet. Tough to do if you don't have access to the internet.
After a long wait, I spoke to an agent who did not speak clearly and who did not really seem to know very much about adding a vehicle to my present insurance.
After 48 minutes I lost contact. I am going to be looking for another insurer...

Cancelled my policy with no notification... It is 2021 make a system that properly notifies customers via email or SMS to mobile # on file. Mailing out invoices to the wrong address is exactly why this happened. Also, the lack of moral ethics in BelairDirect to cancel any policy with a customer during a global pandemic is absolutely shameful.

It used to be a pleasure to deal with Belair's call centre. Staff were knowledgeable and gave good service. In the last two years however, it has deteriorated terribly. Staff have little insurance knowledge, or interest in service, and just want to fill in blanks.
Filing a complaint is no good either because that just results in rude harassing telephone calls from the complaints department.
I have found a local broker who provides good personal service and the rates are actually cheaper.

Was with them for awhile. Got in an accident. My claims person was impossible to get a hold of to begin with. Took weeks to finally learn it was in a shop. Then it was returned with ONLY cosmetic work done. There was damage that was not cosmetic. Still battling with them on it. Never again

Their contact centre people are terrible! Every time you called them they don't know anything. They keep telling you we will call back and nobody calls you back. 4 times I called them they keep transferring here and there and when I asked to speak to their supervisor they said they are not available. I mean are you guys crazy if you don't know anything I asked to escalate then they don't have a manager available... What the hell you guys are getting paid for. The worst experience with call centre representatives. The last time I spoke to a lady Julie who in return started shouting I was asking her something else she does not understand English she was replying something else.

After getting hit by a car, that didn't stay for the accident. They jerked me around so much, asked the same questions 4 times. Had me move my car to the shop on multiple occasions because "they didn't have a chance to inspect it the first time". Wouldn't recommend them, if they were the last insurance company around.