Belairdirect Auto Insurance Reviews

Rates were pretty competitive and customer service was good on the sales side but found very different treatment when I had to make a claim. Zero fault auto claim started with high pressure, low ball offer when they wrote off my truck. When I asked questions about the settlement amount, the adjuster started cancelling my extras, like no extension on my rental car. That was followed by threats of storage fees applied to my wrecked vehicle if I did not settle by a certain date. After being bullied into accepting their offer, they took two weeks to release my claim amount citing COVID delays. I certainly wasn't allowed the same courtesy.

The worst insurance company. Horrible customer service, they spelled my name wrong on the pink slip. Requested another pink slip with a correct name. Never got it. Overcharged by $19 for not apparently not downloading the app. But I hate it downloaded, so I called and asked why this is happening they said that I needed to redownload it. So I did and registered all my information AGAIN and was still overcharged the next two months AGAIN by $19. Go with anyone else...

Worst customer service... These people either don't care what their customers happy or they just have really bad employees (most of them). I called in to cancel my auto insurance since they kept increasing by premium every month, and the agent asking me again and again "are you sure about it, what do you mean you are not using your car!!!". I mean seriously, what he wants from me, should I beg to cancel my policy, also he was acting like he was high or something... they charged me $185 to cancellation fees. Now if we searched on google, it says max. Up to 10% of the full-year payment. So I did the math, my full-year premium was $1700 and for even $1700, 10% is not $185. And I was in the middle of my year, so half of the premium I've already paid. This is the highest amount of cancellation fees I have ever seen.

I joined Belair during 2016 when they had their big “Accident Forgiveness” campaign. Now, four years later, after my first collision, I find out that accident forgiveness was not added to my policy and no one at any point told me it needed to be added. Then the person on the phone said I could add it with my next car, forgetting that I JUST HAD A COLLISION and am no longer eligible. She made sure to highlight they’re the only Canadian Company offering accident forgiveness, but that doesn’t matter if it can’t actually get it. Once they pay me out for my car I am likely never dealing with them again.

They can't even help me during the coronavirus. I asked to get my monthly payment delayed (example: I had 3 payments left on my policy and I wanted to add another month in the end) because I'm not sure of what money I will get obviously. They are useless and careless! I will definitely go to some other company when my insurance is done, useless people. Not happy at all!

I went through the online process to get a quote, no issues found (no accidents, no changes for years etc) even got to the "get your quote" button. However, as soon as you hit that button you are told you have to contact a representative for a quote. Hit the chat option and was told by the person chatting that I have to call the 800 number for a quote but not to worry because "you will still get the online discount by calling" So typical... just another waste of time trying to get an estimated quote... don't bother trying online for a "quick quote". Also, since giving them my email address they contact me all the time for garbage.... still have not been able to get off the mailing list!

Worst customer service ever! If you ever have to file a claim, you’d have to quit your job just to make sure anything is done right. It took for almost 3 months for my claim to be resolved. And in the end, I was paid a fraction of my car’s value. I would give them a 0 star if I can.