Belairdirect Auto Insurance Reviews

I am extremely disappointed that after 20 + years with this company and Zero claims Belair is charging $690 more a year for a Dodge Caravan. Really? A Caravan. Not to mention the cancellation fee they refused to waive when I cancelled my insurance. After all these years and no claims. Very disappointing.

I have been with Bellair for 4 months now and have had issues with every single billing cycle so far. My insurance was signed at $335 monthly, and every month I have been charged a higher fee for a reason that cannot be explained apparently! This month they tried to charge me twice! I always pay my bills on time so there is no reason for this or any confusion. Another thing was this month I was billed on the 8th when every other month I’ve been billed on the 19th. I do not like that they have access to my account like so to just charge to my card without my permission.

I was a customer for 4 months, called to make a claim and was informed that my insurance was cancelled. Upon further investigation I was able to find out that they sent a registered letter, I had never received such a letter. I contacted Belair Direct to see if they could tell me who signed for the letter but they would not disclose the information and just stated that since they did not receive the registered letter as being returned to the sender that it was received by the correct party. Be warned they will cancel you at any time with no communication and you will may be left without a vehicle and zero compensation.

I've been with Belair for a few years. No accidents no claims and I at first loved the customer service. Twice I accidentally went NSF. Completely my fault. Last month I noticed my insurance wasn't taken out the date it normally is, but being a weekend I wasn't too worried. I called to make sure everything was good. The agent said oh no your payments come out two days after the date you think it is supposed to ( they said the 12th, I thought the 10th as my policy stated) so here I think, this month is fine! I had unexpected expenses and my pay was going in on the 12th. I thought, no big deal they just confirmed last month my payments come out on the 12th! On the 11th, yesterday they tried to take money out and went NSF. So I call this morning and told one, the last agent I spoke to was wrong. It was the 10th, two this is my fourth non-payment ( which if it was consistent back to back, I get it, but over the span of several years you are still counting?) and they will not reinstate my period. No option to pay a reinstate and NSF fee on top of my monthly payment. My payment wouldn't have gone NSF if i wasn't told incorrect information by their staff! The response was the non-payment is not seen in their system yet and to call back next week so they can “ look into it” and see if they can make an exception. Belair won't take money out from a credit card, won't confirm the correct dates payments are taken out. Your strike count gets added no matter how long you are in standing. And now I'm penalized for the employee's error? Reading the other comments I'm now worried i won't even be able to afford the cancellation fee! Talk about merry Christmas.

If would be less value than one star I would give that... A. It has been 2.5 months that I suffered a loss and Belairdirect is putting me through HELL! B. They even treated and considered me a criminal to one point and then they apologized about that. C. The worst experience in my 54 years of life and hope wish and pray that no one goes through what I am going through with BELAIRDIRECT!!! They are ruthless, heartless and do not give a damn about you or your claim.