Belairdirect Auto Insurance Reviews

On a Saturday of May of this year, my vehicle was hit by someone who ran a stop sign. I immediately called to report the issue but because it was outside of regular hours, I was unable to connect with anyone until Monday morning. When I did finally speak to a representative, they quickly made arrangements to get me a rental car and referred me to their preferred auto body shop. Over the last two months, I have been driving a rental car. My car has not yet been returned to me and is still in pieces at the body shop. I am extremely disappointed with both the service I have received from Belairdirect and the claims advisor assigned to my claim and Beliardirect's preferred auto body shop, Kingston limestone auto body. When I took my car in, I was told it would take 15 days to repair once the quote was approved. When I got the quote, I had questions, so I reached out to my claims advisor. I provided multiple forms of contact information and expressed that I did not have access to my personal phone during regular office hours requesting I be contacted at work or by email. My claims advisor refused to contact me any other way than with my personal number and called specifically when I advised them I would be unable to answer. My emails were replied to with phone messages where I was given incorrect information on a number of occasions. I spent countless hours speaking to other claims representatives trying to connect with my claims advisor and having to explain each time what was going on to someone new who had little understanding of the situation. Even the auto body shop commented that the hurdles that were being put up were ridiculous with Belairdirect declining to complete repairs directly related to the accident that was required to put my car safely back on the road. After a month of back and forth, the auto body shop started the work. Again I was told it would be 15 days until it was completed. For the last two weeks, I’ve been told my car would be ready next week. I can provide countless other examples of poor customer service throughout this experience, suffice to say I have zero positive feedback to provide about Belairdirect or Limestone auto body. If you are looking for insurance, I would highly recommend looking elsewhere.

Bank made a mistake and accidentally NSFed my payment. Gave Belair a letter from bank acknowledging the error and that the payment was made. Week 3 of the saga and they are still refusing to credit the missed payment to my account and demanding double payment to resume coverage. One portion of this double payment is for the month already paid as documented by my bank who owned up to their mistake. They are demanding to be paid twice for the same month already paid and accounted for. Charged me 2 $40 NSF fees (in addition to the bank ones) for the error. Apparently, my bank should reimburse me for these when I shouldn’t have to pay them to begin with. Total monthly cost $199 for full auto coverage. Currently paid in full and up to date but still they are demanding $475 from me to resume my coverage when it shouldn’t have been interrupted at all. The accounting team claims they can’t talk to my bank about my account and that money is missing for the bank's error month. Someone explain why I am expected to pay twice when it was my bank that messed up and not me? Thank god this happened on my renewal month so I can give them the biggest farewell that they have ever received. I hope these crooks get sued and I hope it’s for enough money to bankrupt their little extortion racket. Lousy service! No accountability! Run as fast and as far away as you can from these slimy crooks! You’ll be better off anywhere else but here! Don’t become another of their submissive underlings who just lay back and take their abuse.

I have been lied to and very badly treated by Belairdirect. I hope no one will ever go through the drama and trauma I have suffered with them. I have gone with TD insurance now and had knowledge on what a poor insurance company Belairdirect also known as Intact is! Read online about them before you go down and suffer the LIES THEY PUT ME THROUGH!

... I am done with these idiots ( sorry for my language ). They are nothing but time wasters. Used to be a very happy client in QC with BelAir but when I moved to ON, I noticed they were more expensive. Ok, no hard feelings. I tried the following years again and we never got back together. On the weekend I went on their website and, whoops, they were $ 1,000 lower than my present insurer. So I called just to be on the safe side and all of a sudden the price goes up by $ 500. Still cheaper but I do not like to be screwed around. Living in Brampton, ON is already punishment enough from these insurance thieves. Anyway - NEVER EVER will I deal with BelairDirect.

So I'm in BC, my rate was 45 a month. This year on renewal I get a 57% increase. No explanation of why on renewal. Calling customer support is fruitless. Oh, rates have gone up across the board. I ask specifically why and they tell me it is proprietary. (Best excuse ever) I say what are the factors? Run around, they say, maybe the car is expensive to fix (2010 matrix), maybe it is my postal code. How about we try to increase your deductible to save you money? I went to ICBC, which is the most expensive, and their quote was for less. Mind you, they were pleasant when telling me no info and they didn't have a long wait. Is this enough? Um no...

This company is a complete TRASH! I spent two weeks trying to validate an address, and they STILL were unable to accept my documentation. Please tell me how MTO documentation stating my address is not sufficient proof of address? I have sent 5 different emails proving my address and their incompetent underwriters are so worried about a fraud that common sense has zero space within their brains. It has gotten to the point now where my policy has reached its term, and I now have no insurance! These fools want to mail me a new application that will take 4 weeks to arrive... but if they are so unsure of my address... WHY ARE THEY SENDING IT HERE? Thanks a lot, Belair, you're a waste of space. I sincerely hope that you go out of business.

Terrible company, their rates SUCK and their customer support is REALLY BAD! So I recently had an accident claim that wasn't even my fault and instead of calling me to discuss it, they send me a letter saying they won't renew my insurance, so guess I'll call instead to find out what's going on? Yeah, I'm disputing the accident now and have to wait for some lazy rep to call me back. I wouldn't bother with this terrible company and find something better than this garbage insurance.

I want to personally thank Belairdirect policyholders that took the time and effort to let Canadians know about how terrible the insurance company staff treats their customers. I personally have an auto insurance claim that is waiting for their approval. Since submitting my claim information, I have been lied to and have received rude behaviour. I am cancelling all my policies later this year including boat, home, quad, and 3 autos. And to make matters worse, the repair shop that is supposed to honour a lifetime Rely Network warranty on its historic repair is trying to avoid fixing poor repair work. I would avoid Carstar and Belairdirect. Just a reminder that it's the staff of the company that represents the name of the business. So when you are lied to and/or treated poorly, then why continue to pay out your hard-earned money to people that can't be trusted. Canadians work hard enough for their money, why should we continue to lose? I encourage to take your business with a 5-star rating, not a 1 star.

My wife's -15 rating and no accidents and no tickets and 33 years of driver experience yielded a renewal increase on her Lexus of over 30% due to start this coming July. I thought there must be an error and called. The excuse was everyone's going up and luxury cars are expensive to fix... insisting there was no error on the premium. And the young man had a real negative attitude towards customer respect. I also have a spotless record, -15 with 38 years licensed and insured. Was with Canadian Direct since they started up and got pushed over to Belair with the take over of CDI. During that transition, I got hosed for over 15%. I am currently shopping as I plan to leave these guys, 2 autos and home insurance. Retiring later this year and I feel uncomfortable that they will continue to raise rates. I do not trust Belair after this second hike in premiums.

After three months of telling them to cancel my renewal, they continued to charge me till my lawyers got involved. Now it's a battle to get it back. Do not use them