Belairdirect Auto Insurance Reviews

For the past 2 years I have had a home & auto policy with Belairdirect. My premiums are coming due in July. I recently got a letter from them stating that my policy's will have to be paid in full upon renewal. I have never missed a payment and have had no claims. So I called and spoke to some "well-trained customer service person" that kept telling me that we didn't meet the criteria for the monthly payments. I asked what the criteria was. He just kept saying that we didn't meet the current criteria. So I asked to speak with his supervisor. He told me that someone would contact me later that day. I'm still waiting. So I called the next day and got some other "well-trained customer service person" on the phone. Each time that I asked him a question, he kept going back to his script saying that the company was changing its policy. He couldn't tell me why we were not allowed to pay monthly anymore. After speaking to him for 30 minutes and getting nowhere, I demanded to speak with a supervisor. He said that someone would call me back, to which I replied "not on your life am I hanging up until I speak with someone". So I waited on hold for another 10 minutes. A supervisor came on the line. I asked him the same question. Why are we not allowed to make monthly payments anymore and just what criteria did we not meet. He told me that in Alberta they have had many delinquent accounts, cancelled policies, and basically (my words) deadbeats. He said that the company was moving toward a full payment for their policies. He couldn't or wouldn't tell me if this was for everyone or just select customers. At no time would he tell me why we're going to be asked to make a full payment in order to renew our policy. It was like being in the Twilight Zone. You could ask any question you wanted, but they only had one answer and they kept repeating it over and over. So that was an hour of my life that I will never get back. Needless to say, we are searching for a new insurance provider. If I had read some of these reviews, I'm sure that I would not be adding my own frustrating experience for your reading pleasure.

Got 'stuck' with Belairdirect when they took over Canadian Direct. When it came to renew, I had to fight for a comparable premium rate through many emails and phone conversations. Very reluctantly, they finally agreed to the minimum mandatory liability in Alberta of $200,000. Time to renew this year and they have increased my premium a whopping 30.5% for no reason! When I complained, they cited 'statistics' (everyone knows statistics can be manipulated) but my research on the internet does not support any legitimate increase of this magnitude. I am so tired of insurance companies trying to screw over the customer just because they can (no regulatory body monitors their business practices) and they also spend tons of money to woo brokers to recommend their business -- instead of just being transparent, ethical and reasonable with their customers. What a frickin' scam!

Worst customer service. Worst Management, worst company I ever see in Canada. Please take a movement to read and know more about this company if you want to avoid high Blood pressure and save your money. DON’T believe and don’t trust those people. I had been more than six years with CDI. Unfortunately, one day they switched me to Belairdirect. They promised that everything will be the same. But that never happened. The same day they raised up the price 20% for two auto policies. When I called, they said everyone rose up. The second year the same happened: they raised them again another 20% although I never had any claim or any tickets. I walked in and discussed with one of their agent. I asked why you raise up the price without any reasons?? She answered: "We had so many claims this year and the company paid too much money to cover them". I asked: "But I didn’t get any claims or tickets. I have been with CDI. The price never rose up. On the contrary, they used to give me yearly 10% discount because I never had any accidents or tickets. Plus they gave me a lot of benefits such as: Family Protection Endorsement Comprehensive Cover - Limited Glass Accident Forgiveness (Accident rating waiver endorsement) PLUS PAC - OPTION B: Loss of Use, Legal Liability for Damage to Non-Owned Automobiles and Emergency Service Expense endorsements". She tried to push me to accept some reduction of my coverage to try to reduce the price. It is a fake way to rise up the price. After pressure, I did accept. This year is the fourth. Again. The same stupid conversation. Same question. Why you raised up the price again?? The agent answered: "We had a lot of claims, cost the company too much. And all the clients are in the same pool". I asked: "Is it fair to take money from me and give it to careless drivers and the bad drivers?" He answered: "If you need to fix a pumper, it will cost more than what you pay". I told him "this is the nature of your business like so many other insurance companies. You don’t do special things. If your owners of this company are not happy with this business, they have to shut it down". Anyway. I am so sorry if my notes big. But I wouldn’t give any quarter star but unfortunately, the minimum is one. I am looking now for another company and will leave it soon.

I thought my 60% increase was bad compared to some of your stories but they are just ripping everyone off. As soon as they took Canadian Direct over, things went downhill fast

1. Was told 3 different dates for adjuster to see my car 2. Was told 3 different dates for car rental coverage (which I paid for and am covered for) 3. Was hung up on 3 times 4. Asked to speak to my claim manager and was told she (Shauna) was in a meeting all day 5. Adjuster didn’t want to fix all damages and scratches 6. Adjuster wanted to cheaply fix damages. All of this is under premium insurance, mind you. They throw technicalities and formalities at you when you aren’t satisfied with the poor service and rude staff members. Every time I called to try to resolve a problem, they would issue a new problem. Nothing but headaches. And they do not hold themselves accountable for what comes out of their staff members mouths. Never ever get insurance from these bum crooks. Worst company ever!!!

I've been a driver since 1968. I had 2 accidents (minor) - one in 1970 and one in 1972. Not one since. I joined "Grey Power" because they offered decent prices for older drivers with good driving records. I was satisfied with them for several years and then Belairdirect took over. The good rates continued (I have a Mercedes and a Porsche Cayenne) both cars are over 10 years old and well-maintained. This year there was a 40% increase in rates and being a trusting, old fool I didn't notice the increase for 3 months. I know they have to pay for the guy in the suit of armour telling us on television how great Belairdirect is... to me they are dismal thieves. I am changing companies and advise others to keep on shopping! Belairdirect is a horrible choice - I don't think my experience is unique.

I went with Belair because my parents were currently with them. Once I was set up, I was quoted at $115. I then received an e-mail informing me of a policy change to $165. I called them to ask about it and was told that they do not need to have my permission or a discussion with me to increase my rates. By the time I received the paperwork in the mail, it was over $200. The paperwork also informed me of the interest on monthly payments that I was told did not exist when I asked. I contacted them to verify that the first payment was taken out okay and received confirmation by 2 different employees that it had been. I then got a call that it was not taken out because my banking information was wrong even though it was all correct. They wanted me to pay by credit card. When I cancelled, they disputed that they were an unorganized company and tried to make me pay by credit card again. I told them to send something in the mail that I can pay with online banking and that will be it. They continued to charge me for 2 months, even though I was only with them a week plus an inconvenience fee because they could not remove the payment . They said I was lying about the two emails confirming it was paid. Happy just to pay them the amount so they never get another penny from me.

Worst service! I opt in that mobile app plan but the app is full of bugs and not been fixed purposely so they keep on giving min. discount to the users based on false data.

This company is run by monkeys. I will never after my year of being insured go back to paying for anything with them. After a full year of driving, no infractions, no problems, they notified me LESS THAN A MONTH prior to my policy renewing that it would be $80 more than I was currently paying. I tried to book my G (Ontario Full License), within time but was unsuccessful in being able to. THEN they decided to charge me my new rate a month before my policy actually renewed, which had not been discussed the two times I had called to speak with a representative before my payment. The first rep I talked to on the phone told me if I had gotten my G within the very minimal timeframe giving to me my rate would drop $120 dollars.... the second person I spoke to told me otherwise and my rate would only drop $100, this company has perfected inconsistency. Find other insurance even if it's a little more in pricing. You're better off.

Everything has been great till I had a claim with them, my 2017 f150 was stolen, it has been a nightmare ever since. Can't get anyone on the phone or no answer to emails. I am the one calling tow yard to figure out where it is. This is some of the worst customer services I had ever experienced. Having to deal with my brand new truck that was stolen, stripped, and burnt and don't even get an email back. Don't ever insure with them.