Belairdirect Auto Insurance Reviews

I have been with Belairdirect insurance for several years without any claims. I just received my renewal and they have incorporated a 60% rate increase. This is outrageous and I will be removing all my business from Belair. If ICBC has been characterized as a dumpster fire, I'm not sure what words to use for Belair

Been with Belair for 5 years. This past summer 2018 I had a comprehensive claim as I was hit by a flying tire from another driver, who got charged $5000 in damage to my new 2017 Ram truck. The insurance was handled by Intact, who is the underwriter for Belairdirect. Firstly, they tried delaying the process because of a $5 per day difference in towing company charges for storage. Finally, I intervened and got that settled because they wanted to sue the towing company while my truck was in their compound and not at the dealer getting fixed, which could take weeks in the court system. After that, they were great (Intact Adjuster) and fixed my vehicle, no problems. Come Renewal of all things, they hiked my rates up by 30% and even though I still had a 22% discount using their automerit program, it was a huge increase. I called with my concerns of the rate hike even though I wasn't at fault but still had a claim. They offered a further 5% for my wife if she used automerit. I said ok, no problem. The guy on the phone was courteous and helpful and said he would get that done. A week later I get a letter telling me my wife doesn't qualify for the automerit program and rates won't change. I then called Cooperators Group and was offered a rate 35% less than Belair, and I told them I had the claim etc, they did a background check to verify and still honoured the rate $600 less than Belairdirect. Suffice to say, I cancelled my renewal with Belairdirect. Any claim and they hike the rates up on you. And I should say they didn't hike the rate up on my Ram truck that had the claim, they just applied it to my older 2012 Camry! Trying to say the claim wasn't due to the truck.

I had my 2007 Mazdaspeed 6 insured with Belair, I loved that car. A small parking lot fender bender and they decided it wasn't economical to repair. Ok, I can deal with that, I'm a grown man, time for a change! Just had to deal with the claim... Called and started it off fine, arranged to get it towed the next day but no one showed up... After I finally got in contact with the towing company, two weeks later, it came to light that Belair had given them the wrong phone number for me, but also the wrong address by about 500km! The people working the phones in about 6 how call centers were very helpful as they bounced my call to the closest one to me. They got my car towed away the same day. A month and a half after the accident I finally got paid off for the car and could start looking for something new to drive. I never knew that dealing with insurance would be such a stressor and pain. If I ever come back to Belair, it will have been my last choice.

I have been with them for over 3 years, no claim whatsoever and no tickets. This year when the renewal of both my car and house insurance came, they had increased both of them by 23%. When I called, they were not able to provide any explanation and said that this was due to inflation! Really! A 23% inflation rate!!!

Overpriced insurance and once they lock you in, they'll jack up the costs and treat you like a number. Belairdirect doesn't care about the customer, they just care about signing you up for a year and taking your money.

Un service plutot ordinaire, la personne s'occupant de mon dossier ne ma jamais rappeler. J'ai du les appeler à chaque fois pour avoir la moindre avancement dans mon dossier. Cela a pris 2 mois pour negocier avec le Locateur, mais meme si 3 evaluateurs leur donnaient raison Belair a quant meme accepeter de me faire perdre plusieurs milliers de dollards qui iront a la méga compagnie et non leur client. Très deçu de leur actions et de la Directrice du Service Réclamation.