Belairdirect Auto Insurance Reviews

I know they're cheap but seriously, don't go with these people. They're crooks, they won't help you, they sure didn't help me.

I have been a customer of Belair (formerly Canada Direct) for fifteen years. I have never had a claim during that entire period until last October when I had a broken windshield replaced. I paid the $200.00 deductible had the work done and never thought anything more about it. I have just received my car insurance renewal notice and was informed that due to my claims history they can no longer offer me Windshield Replacement in my new policy. Contacting the company to get this stupidity reversed proved fruitless and I was informed that I could apply for coverage again in three years if I do not have any more glass claims. It appears that as long as you blindly pay for services that you do not use, you are considered a good customer, but the minute you use the service you have been paying for, they drop you. Makes one wonder why insurance companies are allowed to get away with these games. My recommendation to anyone who cares to listen is to avoid this company. There are other companies out there. You may pay slightly more but in the end, it will be worth it.

Trying to cancel because I'm done being ripped off is a nightmare. Can't get an amount or even an answer as to when I am covered until without making another payment, without every single piece of identification they can get short of asking for my SIN. Customer service when you're purchasing or updating is fantastic hence why they got a 2 star. Monthly payments for what you get are absolutely ridiculous. Much better/more reasonable companies around. Do your research! Don't give this company your hard earned money! (been with them over 5 years now and been ripped off since day 1. Live and learn right?)

They talk like the sweetest person when you are buying a plan but when you say you are cancelling, even if you show them you get much better rates at Johnson they treat you bad. I paid a full year premium, but when I called in to cancel my policy upon expiry, the rudest customer service agent I ever faced said that I need to pay cancellation fees. I said I am not on monthly plan but paid a full year amount, she was still insisting on paying the cancellation fees. I haven't paid the fees and I will never pay those fees. Belairdirect is by far the worst insurance company I have known in the past 20 years. BEWARE, DON'T GO TO THEM

Very bad experience and unprofessional people. They made me wait 48 hours after giving the claim and getting the person in charge name to later say there is no claim.

Very expensive. 1 way 300$ month. I've left them because other insurances are charging me $300 full with $1million covered. I'm so happy I've left them.

Was with Canadian Direct for several years, claims free for 43 years, premiums for optional insurance between $300 and $420 (last renewal) for the past 10 years. New vehicle, same make, same model and Belairdirect wants a staggering 161% premium increase. Good luck keeping market share.

This is the worst company to obtain insurance. Their process takes months to even get insurance and if there is a problem, their employees tell you to see another provider. I can only imagine what would happen if you ever had a claim. Trust me, pay the extra 50$ and seek ANY OTHER PROVIDER OTHE THEN BELAIRDIRECT

Was in a car accident months ago. It was completely the other driver's fault. Left my car completely totalled. I sustained a shoulder injury to my rotator cuff, as well as whiplash which has been giving me severe headaches. I install windows for a living and my job is all heavy lifting. I had all my paper for accident benefits filled out and sent in within 3 weeks of the accident, I even called Belairdirect to confirm they received them and they confirmed. It's now been 3 months and I have had no answers on my claim. I contact my adjuster every day and leave him a message. He never answers my calls nor responds to any message I leave. I own a house and have many bills and now I am on the verge of losing everything. I have not been paid in 3 months thanks to a car accident that wasn't even my fault. This company does not care about their clients whatsoever!

I had an at-fault accident last year and 2 years ago damage to my vehicle which was not rated as an accident. Now they are saying I "used up" my accident forgiveness with my first claim of damage to the vehicle and therefore my rate goes up 200%... after 26 years of accident free and one speeding ticket on my record that seems crazy... got comparable rates from other insurances and instead of paying Belairdirect $330/month I will be with another company at $150/month starting April...