Belairdirect Auto Insurance Reviews

I called to have an evaluation of insurance for my new car on September 10th. First of all, they asked me to pay 550$ on Septembre 13th. It was my error to say yes to the new insurance policy. The next day I called Industrielle Alliance to change because I couldn’t pay the 550 in 3 days. I had the best service from them. I called Belair Direct to cancel my policy, you wanna know something? They charged me 457$ to cancel my freaking insurance with them. I was so angry. For 24h they ask me 457$. Anyways. I had the worst service.

I recently got into a little accident in a parking lot. My car has now been in the shop for 10 days without any work being done - just sitting there. This is because Belairdirect hasn’t been able to approve the quote from the body shop. Unfortunately, I have been left without a car and have no choice but to take a cab to work. I have called on numerous occasions and still haven’t gotten any response or call back from these guys. My family and I are struggling to get around. I would not recommend Belair.

After having their insurance for 6 months, they called and began harassing us for drivers records. We tried to explain that they already had them but they kept harassing us on the phone. We sent new copies to them yet the harassment continued for a month! Seemed like no one knew what the other was doing. Of course, we couldn't cancel without a huge penalty. I am so glad I didn't have to file a claim with them!! Thank goodness my policy expires next month I just hope they don't try and take a payment from our credit card!

I was literally only calling for a quote, to confirm the online one I had previously done. I voiced that to the agent at the very beginning of my phone call. The agent took 30 minutes to tell me a number, after asking a million and one questions and glorifying all of the perks they offer. When he finally told me the number, he continued to brag about the premium and said I will never find that anywhere and then he became very condescending when I said I had been offered something better elsewhere. He also started getting pushy for me to tell him my banking information and by this time, I had told him 3 times I’m simply shopping around and not finalizing anything. I had to hang up the phone because he would not stop. After that experience, I will never go with Belair.

Do not use these people. I missed one payment because a bill that was not supposed to come out did at the same time. I ended up paying it right away. Well, turns out they cancelled my policy without TELLING ME!!!! I logged into the client centre and saw no active policy exists. THANK YOU!!! Karma will come and these idiots will go out of business. Looking into changing to TD or Sonnet.

We have been with BelairDirect, previously CanadianDirect, for over a dozen years, with home and auto insurance. We received our auto renewal with a 70% increase. We drive less than 20k a year, accident-free, no points or violations, exact same insurance on the same vehicle. We asked why. Belair said to help pay for other bad drivers and everyone pays. We understand this is how insurance works, but come on, 70% increase. If this happens to our home insurance, then they will lose all of our business. This company has changed dramatically since Beliar took over, unfortunately for the worst.

Despite providing Belairdirect with all relevant copies of signed documentation, they refused to cancel my policies for Home and Auto. They continued to withdraw money from my account for two months past my request for cancellation. They refused to refund me the money and I had to put a stop order to prevent further withdrawals. There was no communication from them to me despite numerous emails from both my new broker and myself asking for clarification on why Belair would not cancel my policies nor refund the monies taken from my account. Cannot express strongly enough DO NOT DEAL WITH BELAIRDIRECT! Rating -- 0

I, of course, did NOT wish to renew my policy with this horrible company, I found a great broker that found me an insurance policy for $200 less a month!!! So upon my cancellation call to them, they had told me not to worry, it's all cancelled. I asked 3 times, are you sure I do not need to leave another payment on the account on the next 21st of the month?? They said no, however, because you have cancelled on time, you will be receiving your $700 back from your first and last from when you started. I SAID GREAT! I was then told it would be in my account within 21 business days. So on August 21st, what do you know??? THE STILL TOOK A PAYMENT OUT OF MY ACCOUNT WHEN THEY WERE NOT SUPPOSED TO! so... of course, because I was told NOT to have the money in there, it wasn't... I then had to call 3 times in order for them to put the same day rush on my account to put MY money back into, however, the money a few days later has still not even been put back. NOR has the extra $48 in NSF FEES THEY CHARGED ME FOR NOT HAVING IT IN THERE WHEN THEY WERE NOT SUPPOSED TO TAKE IT OUT IN THE FIRST PLACE! The service is horrible, the accountants are frauds, the company is a scam and it's way more expensive than other companies, why on earth would you ever waste your time on such an incompetent insurance company. The only thing they can ensure you is the fact you will be nothing but disappointed. Still waiting on my $748 they wrongfully took from me to be put back into my account days after, so much for their "same day refund" I was provided. Guess my sons will not be going on their last trip before school ends because the money will obviously not be put back into my account before the weekend. Way to go Belair! Completely ruined my families trip. You are absolutely disgusting.

I had this insurance since last October 2017. I'm 75 years old, English is my second language. I asked for a full coverage car insurance and they took advantage of my language, I'm paying 296$ monthly. I recently had an accident. After the accident I realized that I'm paying for 1 way insurance, and I talked to my friend, he said that he had the same problem with them but he fixed it before anything happened to him, and they said that I'm at fault and they closed my claim file without contacting my accident witnesses, and I asked them to do that and they said they will not calling them for no reason. They took advantage of my English, my name and my age.

Terrible service from day 1. A headache and an annoyance. It was supposed to save me money, but cost me more, even from the start. And then you guys harass me with phone calls to call you back because you want more money