Belairdirect Auto Insurance Reviews

Scraped a wall with my husband's truck three months ago, made our first claim ever with BelairDirect. Brought the vehicle to the preferred shop for BelairDirect to be repaired. We were advised by the preferred shop that even though one tire was damaged as a result of the accident, we should replace all four due to possible safety and mechanical issues due to uneven tire wear. We were skeptical, contacted the dealership, where we purchased the vehicle, they voiced the same safety concern. Opted to replace the other three tires at a cost of over $1000.00 on top of the $500 deductible we had already paid. Three months later BelairDirect Insurance is still refusing to compensate us for anything for these tires. We would have accepted a lower amount due to some wear and tear on the existing tires (approx. 20000 km on the old tires) as a resolution, however, they are refusing this as well. WOULD NOT RECOMMEND BELAIRDIRECT INSURANCE TO ANYONE

I have had good experiences with BelairDirect in the past when I got into my first accident. Recently, however, my opinion of them changed drastically. I had changed bank accounts where payments were coming out of & let them know of it. For some reason, they could not take the $ out of the new account. After talking to an agent at BelairDirect & trying to figure out if it was something on their end, I had to call my bank. The bank had stated there were no blocks etc on my account. Funny enough I have other pre-authorized payments come out of the same account. I call Belair Direct back to confirm that the bank found nothing wrong with my account. In the end, BelairDirect decided to cancel my policy even though I had updated my information with them. After paying BelairDirect x amount of $ to bring my balance to zero, I had to then look for another insurance company. Here is where it gets stranger. With the crash proof policy, I was under the assumption that it would not affect my insurance in any way. Was so very wrong. Between that, a silly winter ticket ($85 fine) & their inability to take $ out of the new account I had to be classified as a "high risk" driver & find a policy which reflects that. I was screwed over at least twice. Even though I had facts on my side, no one wanted to listen. Avoid BelairDirect like the plague.

The worst mistake you can make is to sign up with BelairDirect. Their customer service is the worst that I've ever experienced. They refused to let me speak to a manager. They neglected to respond to any of my emails or phone calls. Their representatives were rude, condescending, and unhelpful. I just got out of my policy with them and it's the best feeling imaginable!

If I could give a zero, I would! These people are a scam. Whatever they tell you on the first call is different on the second one. ***PLEASE PLEASE AVOID THIS INSURANCE COMPANY AT ALL COSTS!!*** They charge you twice on the first month and when you cancel your contract, they're gonna charge you more than your monthly fees! In the end, you're gonna pay even more than what you're supposed to! I didn't even use my insurance for a month and I paid almost $800! Unbelievable! Even their automerit app is not good. One hard break and you lose your 25% discount. AND take note, it's HARD to increase your discount once you lose it! I am using TD insurance now and the app they let you use is more fair than automerit. **NEVER BUY INSURANCE FROM THIS COMPANY**

BMW was stolen, had cancelled insurance but it was still valid till the end of the month and they refused to pay up! Unbelievable.

Canadian Direct sold out to Belair - never had a claim or violation over 50 years. Belair more than doubled the premium. Without your approval, they try to go into your credit check - no reason for the check but no one ever authorized. This company is from HELL

Awful company. Avoid at all costs and talk to real insurance brokers. Belair has terrible customer service who will not even call you when you request to dispute a claim. Rather they would just drop you and anyone living at the same address. Save money and a headache dealing with their customer service and find a real insurance company

On a Saturday of May of this year, my vehicle was hit by someone who ran a stop sign. I immediately called to report the issue but because it was outside of regular hours, I was unable to connect with anyone until Monday morning. When I did finally speak to a representative, they quickly made arrangements to get me a rental car and referred me to their preferred auto body shop. Over the last two months, I have been driving a rental car. My car has not yet been returned to me and is still in pieces at the body shop. I am extremely disappointed with both the service I have received from Belairdirect and the claims advisor assigned to my claim and Beliardirect's preferred auto body shop, Kingston limestone auto body. When I took my car in, I was told it would take 15 days to repair once the quote was approved. When I got the quote, I had questions, so I reached out to my claims advisor. I provided multiple forms of contact information and expressed that I did not have access to my personal phone during regular office hours requesting I be contacted at work or by email. My claims advisor refused to contact me any other way than with my personal number and called specifically when I advised them I would be unable to answer. My emails were replied to with phone messages where I was given incorrect information on a number of occasions. I spent countless hours speaking to other claims representatives trying to connect with my claims advisor and having to explain each time what was going on to someone new who had little understanding of the situation. Even the auto body shop commented that the hurdles that were being put up were ridiculous with Belairdirect declining to complete repairs directly related to the accident that was required to put my car safely back on the road. After a month of back and forth, the auto body shop started the work. Again I was told it would be 15 days until it was completed. For the last two weeks, I’ve been told my car would be ready next week. I can provide countless other examples of poor customer service throughout this experience, suffice to say I have zero positive feedback to provide about Belairdirect or Limestone auto body. If you are looking for insurance, I would highly recommend looking elsewhere.