Belairdirect Auto Insurance Reviews

I have canceled my policies (house & auto) with them back in November 2016 because of their incompetent and dishonest agents. However, they kept charging me monthly until I've noticed in December 2016. I called them asking what's going on and they started to come up with all kind of stupid reasons in order to avoid giving me a strait answer. They said that they are investigating the issue, blah, blah... and I need to wait for them to finish the investigation and stuff like that (terrible customer support, btw!). They even asked me for proof showing that payments were made from my bank account to them, than they even suggested that I was lying about my banking info for some reason. At some point I just had enough and dropped the words "lawyer" (among some expletives) and in less than one hour, I got a call from Belairdirect, telling me that they have issued a refund, blah, blah. It turned out that for one year I was paying somebody else's insurance, while that 'somebody else' was paying mine. Or at least that's what they say... Anyway... it's February 2017 now and I still didn't received the refund, although they say that they sent me the cheque.
So my advice: avoid this company like the plague! It's incredible that crooks like these are allowed to operate.

If your reading this youve done the right thing and looked up reviews on Bel Air before anything. Let me start off by saying i should of done the same. So i got a quote given by bel air direct (canada $1670 or 144/month)insurance i can finally afford! so i buy a truck. bought it used and private sale so i had to transfer the truck into my name and needed to have it safetied and etested (understandable)but in canada u need 10day temp plates to get it home and around to different shops that can have the safety and e test done. I go to the ministry and they tell me i need insurance to be able to 1. Get real plates and 2. Get the 10 day temp pass. Lady at the ministry said call my insurance company it takes 2 seconds.. 30mins on the phone later apparently bel air doesnt do that. (LoL what!?!) Yea we dont know if other companies do that but we dont do that "we need to see a safety cert from a mechanic before we can provide any policy numbers" and then suggested i have my car towed to from the guys house to a safety shop and then to an e test shop.. well lone behold the truck fails safety and needs a little work.. safety shop isnt a repair shop so towed it off to repair shop. 1500$ later and bunch of non sense later i got my safety and e test done and my truck in my name and keys in hand only thing left was to send in my paperwork and banking info to the insurance company and get that policy number sobi can get my plates! ..so i call them and they said the typical whats ur number ill look up your file and then when i cut her off from asking questions that ive been asked 5 times over to ask her if they have a fax number so i can fax over all nessiciary paperwork. She goes "well hang on a minute we can get u finalized before all that", at this point im happy im at this stage but mindblasted at what she just said. I asked her "finalize what? Everything your asking me was already asked of me and was marked on file and even recorded the phone call for reference" and her reply was simply "Oh well it says here u got a claim?" Long story short apparently the other quote guy forgot to add on an accident to my quote.. but in the phone call had mentioned all about the claim she was saying wasnt added on.. in the end they want $2460a year or 204/month like man im so pissed. Basically because of a mistake on Bel Air Directs end that they are not willing to honor i have to sell my truck.. after Bel Air Direct had me dragging it all over town with a tow truck to try and save a buck on insurance i should of known to go with a better company one that stands behind they employees and their mistakes. And for the people still reading get this! She even had told me exactly what i was going to be paying per month down to the last cent on the new quote but then even had the nerve to say the new quote might not be the final price..dont waste your time people and your money. Just go somewhere you trust these people tryed to rip me off hard.. after i worked so hard to bring them safety certificate it doesnt even mean nothing now like cmon.. worst insurance company there is.. its now wonder they had to run an ad on Omni Tv 35,000x over.. no good word of mouth spreading from me only my experiences with the company.

Belair representatives are not fair, honest, friendly nor did they solve my claim in a timely manner. I gave all info needed within 2 days of filing my claim. It took them over 3 months to send me a letter stating I was not at fault in the accident. I then obtained insurance with different company and the file said the status of claim was still pending. I was not receiving info in timely fashion, I was getting continuous incorrect information sent to me (date of claim etc), continuous misspelling when communicating which made it very hard to get the correct spelling of thier chosen appraisers name (biased appraiser). Reps ignored my questions about my claims and complaints. The same rep that called me about information I had already sent to her days prior that she somehow couldn't find but was most definitely sent. Toddlers are better at communication then this woman. I found a complaint service called ombudsman online and went through them to solve the rest of my claim. After i hired an independent appraiser and accepted a settlement, a rep from toronto office lied to me saying she recieved one document but not the others(ownership and key). She said that because she made a mistake(forgot to say sign back of ownership) i sent everything together in one envelope 45 min prior to the call so i knew she was lying. I cancelled policy due to mistreatment.

It's been almost 6 months now no discount on insurance has been given according to deals was a discount of 15$ after 3 months.lier lier

These guys insured me (auto); failed to renew me (as prearranged); sent me letters to inform me I'm uninsured, but to the wrong address; then when I found out (after driving without insurance for a month) they told me they needed to see two pieces of info proving where I live, and it couldn't be a driver's licence (what? really?). But I provided that to them, as they had asked. Then told me (after I painfully got this to them, as I was on vacation at the time with my uninsured truck) they needed the deed to my house. I argued with them, as it was not what they asked for in the first place (saying the 2 former docs would suffice), so difficult for me to do, and now I'd wasted a lot of time already getting the former docs - faxing, etc. Finally, I gave in and I got it to them after asking a friend to go to my house and send it to me. Then they tell me "okay, great we will review your file and get back to you after 15 days". 15 days!? Why?

What??? I had been using them for 3-4 years at this point without a single blemish or problem. All of the sudden THEY screw up and then decide they didn't want to insure me anymore, but had no reason not to so they just made it soooo difficult on me that I wouldn't be able, and I would just go away, which is what happened. But why play games with me? They just messed with my life! Why not just tell me rather than take up hours and hours of my time, wasted while on vacation, all for nothing.

Furthermore, the agents I spoke with were firstly, not helpful, not nice and as I finally got to the supervisor --- she was honestly one of the rudest people I've spoken with in customer service - period.

BOTTOM LINE: Yes, they offer cheap prices, but they have no qualms about treating you poorly, leaving your stranded, providing you poor service and outright playing games with your life!

I would NEVER recommend them to anyone.

SOLUTION: I simply called another company and had full insurance in 10 minutes. Literally a 10-minute phone call and I was done; insured immediately!

We were told that they already have our cheque ready in August. It's now December and still no sign of the cheque. We called almost every week to check on the status of our claim and we get the same excuse, "it's in our finance department". Are they all in vacation since August? If I could put zero stars on the "claim experience", i would. Also, to anyone thinking of going with belair, don't!

Unfortunately was forced to switch to Belair when they bought out my insurance company... been getting screwed money wise ever since. Today was informed my insurance is literally doubling up monthly just because I have a licensed kid in the house. Strange how my previous insurance company had no problem, no increase for him even being an occasional driver, and now with my son not even being a driver, but just living with me... is causing my insurance to almost double monthly. Have never EVER been so unhappy with an insurance company. .5 of a star out of 5... Yuck

The WORST! If I could switch out of my car insurance policy right now I would.

I was charged an $35 for being short 0.50 cents for my car insurance which I had never missed a payment (perfect record). transferred from person to person just to hear that the fee could not be waived. I was then given false recollection dates which they charged another $35 and $25. I happen to missed the recollection date because I was advised false dates provided by a belair direct rep. They did an investigation basically saying nothing of the sort was said. SO i basically missed my recollection date on purpose because I wanted to pay an extra $75. When asked to provide said transcript they could not produce it. They basically threatened me to pay the $75 stating if i don't pay I would it would go on record. They basically stated that I lied about the whole conversation. I'll never do business with them again or recommend them to any enemy. They do not care about their customers they might as well showed me the door.
NO CUSTOMER SERVICE FROM THIS COMPANY. no accommodations from them to even waive the fee which is missed only 50 cents.

I recently had to file a total loss claim with Belair. Please do not ever insure your vehicle with this company. My claim took for months to settle. They frequently said they would call me back within two or three days and never once did. They didn't even look at the police report until three months into the process. They take advantage of consumers who don't know any better. I could go on but you get the point.
Never use this company

Very, very, very bad insurance company. I had and accident on August 16th. Today is a November, 11th. I have been calling, sending emails no response from my adjuster at all!!! Her name is Marilen P. – very rude person. First, she said to me that she called a dealership where I bought a car and confirmed the price, and it was 10,000$ cheaper than the price I paid for it. When I called a dealership, that same person who talked to her, said that she has never asked for the price. So, I called her – no response, so after 10 times trying, I got her on the phone. And she said, we starting an investigation, she has never said, why or anything. So, I have been waiting for 4 months paying for insurance, while I don't even have a car. Very, very bad experience.