Belairdirect Auto Insurance Reviews

This claim adjuster has made my whole experience with Belair direct the worst that could ever be possible. From the day my claim was opened, he has never contacted me responded to my emails until I followed up threw a fit and spoke to several other agents who felt terrible for me and had to stop him to speak with me. All things I had claimed he never took seriously and never followed up with them until constant prodding. Overall Belair is decent until you need it to matter then they're not there for you.

I was a car owner 4 years ago. I chose Belair because I knew their rates were supposed to be reasonable. I spoke to the sales staff at that time and they explained I could save money on my policy if I didn't take collision. The way they explained that to me was done so in such a way that I wouldn't have thought to take the collision option. I told them this was the first time I was getting insurance and that I needed help understanding. They just kept telling me it was cheaper and better to go without it. So fast forward to the present. Yesterday I got into an accident due to weather. My car hit ice and spun out of control. I rolled my car and landed upside down. I then find out I am not covered for ANYTHING by my insurance except for injury. I walked away totally fine physically, but my car was totalled. So after paying these people thousands for 4 years, and thinking I was covered for something like that, and then to find out that you aren't? It's deplorable. Help new car owners understand what these terms mean!

I moved to another city and i notified them right away, They told me to prove my residence at the new address. I sent them my rent agreement , they asked for one more proof like a phone bill or a credit card statement. We all know these generate monthly and not within a day, I said i cannot bring that in a day so they have now threatened to cancel my policy. A cancellation on my policy means increased premiums in the future. I am now hoping my statement generates on monday before they cancel on tuesday ( it is uncertain, goes up or down 1 day).
This just didnt make sense to me.

Had 2 at-fault collisions, one as minor as you can get but still didn't qualify as a non-event, and one I accepted as a collision. Belair then sent me an invoice for my next term, something like $2,500 per year from $1,000ish. So I called about the invoice, and then I'm told that I'm "high-risk" essentially because of a fender-bender that should have been a non-event, and I easily could have paid off the damage ( turned out the guy made a claim )... Then they said to disregard the invoice because they can't insure me at all... Really? How did they end up sending it? So 2 accidents total, one was untrue but fine I can deal with it. What really ticked me off is a few months after my term ended Belair started going after my family at the same address saying I, a "high-risk" driver due to a 10km/h fender-bender, have "access" to their vehicles ( oh no! ) even though I have my own new insurance company that doesn't consider me a high-risk driver, that none of the details matter, and that they can't even insure my family at all either! 2 at-fault collisions in 6 years is their limit, doesn't matter how minor or severe, no exceptions or explanations. Oh, and your family has to pay for it too. Now I'm with Sonnet, about $1,400 per year with 2 accidents, that's over $1,000 less than Belair accidentally quoted. Robotic and impersonal at best.

Terrible, I drove with the Automerit app for nine months and earned a 9% discount, only to have the rate increased 15% without any accident or tickets. The Automerit program is a complete lie. I'm totally disappointed with Belairdirect, you're better off with any other company.

I have been with Canadian Direct/ Belair Direct for at least 10 yrs. Recently I added my husband to my policy with a vehicle. The cost of that was insane given the circumstances he has only been licensed for 2 yrs. I went insurance shopping and found a place that charged me half for the same coverage (Millennium insurance). Belair offered no rewards or discounts, but they had applied all discounts. Found a cheaper place and then proceeded to take my husband off my policy along with the second vehicle; after doing that my following payment went up over 120dollars. They said that what I am being charged for is having my husband on my policy for less than 30 days. Are you kidding me? Do Not Go Here.

Belairdirect lied to me about what is going on with my claim so the team member didn't have to deal with their customer. Belair made me feel suicidal due to their treatment of me. Made me wait to release the funds to fix my car while my adjuster had a nice vacation. The rental car didn't have snow tires like my car has. So I was trapped in my house for almost 4 months while they mishandled my claim. During my 2 years with them, they made me prove my address twice or they would cancel my policy. Then they claim they never received my info even when I paid to fax the documents. If you get Mike, Kajal or Marilyn, ask for someone else to handle your case. Calling the manager is a waste of time because they and the adjusters don't return phone calls. Also, managers switched halfway through my case because it dragged on so long. Try emailing!!!!

Please, be advised that the first accident-at-fault forgiveness is a lie. It has a condition but when u get a quote or insurance, they won't tell u these conditions but when u need them, they take them out of their pockets and through at u all these nonsensical conditions. In order to get qualified for that, u need to have seven years of clean driving record which they should and they have to tell u when you're signing up with these guys.

Bel air increased my insurance $360 a year because of the location I live in, I have a perfect driving record no accidents, no claims and no tickets shouldn't my insurance go down not up. I've lived in the same place for 3 years why would my insurance go up now. It's the scam insurance companies have on the go

They don’t have any customer service at all. The worst ever you can get insurance from