Car Insurance Reviews
Belairdirect Auto Insurance Reviews
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(529 reviews)
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Accident Forgiveness (5)
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I had recent claim experience with Belairdirect. The most I want to say is that I am so grateful to have Belairdirect as my auto insurance company. When the accident happened, not only did they make the process as smooth as possible, but were they so understanding and supportive. The Adjuster, who handled my case, was so kind and considerate, which was so comforting when I just experienced car accident with all the anxiousness and stress. It meant so a lot to me. Within short amount of time, he filed claim, took police report, rented a car. I felt that a big shoulder took over all the weight and troubles from me. I recommend highly to my family members, friends, colleagues and anyone. I have been with them for over 10 years, and I am very happy to continue staying with them. Belairdirect's subcontractors are very decent too, such as car rental and auto shop. I'm very happy with them too - I'm not surprised though, as a decent company choose wisely and money is not their only consideration. They don't choose cheap, but wise and with standard.
From the initial telephone call to picking up the repaired vehicle, I had no problems whatsoever ... nothing that couldn't be resolved.
Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
I had a very positive experience with this company. All went quickly and smoothly. My car was repaired in good time and I was happy with the results.
I had an auto accident at 5:30 AM. By the time I arrived home and notified Belaire Ins about the accident, it was 9:00 AM. Less than 30 minutes later I received a call from Enterprise car rental company informing me they had a car ready for me and they were coming to pick me up.
I had an at-fault accident last year and 2 years ago damage to my vehicle which was not rated as an accident. Now they are saying I "used up" my accident forgiveness with my first claim of damage to the vehicle and therefore my rate goes up 200%... after 26 years of accident free and one speeding ticket on my record that seems crazy... got comparable rates from other insurances and instead of paying Belairdirect $330/month I will be with another company at $150/month starting April...
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They leave out key details that you should know about insurance. I am not happy as I was a customer for 2 years.
I looked to adding a second ATV to my policy which they already insured one. They said the value was too high and the engine size too large and they refused to help. I have had a claim with them before and it was easy and pleasant. No complaints there.
I phoned because I received a letter stating my payment came back NSF. I knew that did not happen, and I told the guy that. He insisted that it did. I was staring at my bank transactions for the date he claimed the payment was attempted to be made, and there was nothing. He laughed at me, insulted me ("You don't even know how much money you have!" "Do you even know what NSF means?"), spoke to me like I was a child, in a sing-song voice. He interrupted me constantly, spoke over me, implied I was lying. He was ignorant, condescending, unprofessional and totally wrong about the date. He had the month wrong! 20 minutes of arguing with this guy, only to find out I was right and he was wrong! I found out that he had the date wrong when I phoned back and asked someone else! (He was referring to my payment a month before, which had already been resolved.)
It is shocking to know that someone like this has a job speaking to potential/existing customers. The ignorance is appalling. I am thoroughly disgusted!!! His name is Mohamed! (I know his last name but I'll have some mercy on his reputation and not post it.)
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I recently completed an online quote with Belair. The original quote was a bit lower than the other insurers, however, after 2 weeks of calls and request for more information, the rate doubled. I am a senior who drives a modest amount in a year and have a clean driving record. At this point, I contacted an All State agent. Within 45 minutes I had a lower quote and new insurance certificate emailed to me.
2 years ago, I ran into a hail storm in the US. There was 19,000 damage to my Lexus. I did not have to do a thing; they looked after the repair and a rental vehicle for a month. Could not ask for more.