Belairdirect Auto Insurance Reviews

I've been a loyal customer for over ten years, paying way more for a policy for years considering I work from home. 10 years and not one missed payment. Had a mishap in September which is 100% my fault however they will not extend the overdue payment for 10 days. Customer service basically said yep... it's the policy... if it is not paid on the repay day your insurance is subject to be cancelled. Nice to see how they treat longtime loyal customers. I have not shopped for auto insurance for over ten years... It is eye-opening the quotes I've been provided! Time to move on, thank you, Belair, I had no idea before this mishap how much money I'd be saving leaving!

Cancelled my insurance with no warning. I called in as my payment came back (bank's fault) and the guy said he'll get back to me no call no email just happened to look on my app it said cancelled. I will never tell anyone to use these guys what a joke I was a 10+ client with no accidents.

Was charged extra for insurance. $315 instead of $265. No big deal, called in, and the answer was that I stopped using the driving app... I haven't used the driving app in 10 months. I proceeded to explain that I haven't used the app in 10 months or so and so the $265 rate is the rate without the discount. Nope. Eventually gave up and told them either I'm getting my old rate back plus a credit for the difference or else I'm switching providers. Let's see what happens.

Since my claim is raised on July 12, 2022, no one is taken responsibility to resolve my claim process.

I have done all tasks on behalf of Belair, I sent the photos of my damaged car, I found the body shop, and I sent the claim estimation, but no one is taking any action to resolve the problem.

The reason is that I traveled to BC and they are not good in BC, even though I bought the out-of-QC premium to be in safe aid still no action is taken.

Thank God that I am safe out of the incident, else who would have paid for my self-treatment where it is my contract?

Totally frustrated.

Never got into a single accident. Not one. Ever. I get one speeding ticket on one bad day. One single $95 dollar speeding ticket, and I get booted. I wasn’t being dangerous, just in a rush on a completely empty road. Absolutely mind-meltingly stupid. These people will throw you under the bus in a heartbeat. Absolutely horrible insurance company. Stay far away.

Awful app, awful company, and awful services been with this ridiculous insurance company for more than 5 years, and because the Belairdirect app turned off the automerit function by itself then I was charged 47 dollars from the day it stopped all the way to my next renewal, even I turned on the function by clicking one of the links they sent me afterward, they were still blaming on me to pay for that 47 dollars. Although 47 dollars is nothing, not a big deal. But the company is dumb indeed. This is the first time that was ever happening in 5 years and especially the automerit function was off by itself, not by me physically doing it! Belairdirect blame me who did not check it and insisted that I have to pay the outbalance of 47 dollars.
In fact, I have confirmed with the agent every time when I paid the renewal, I am not going to have the time to check the app or make sure the app is turned on or even turn on the app manually every single time, the agent even replied: "No, you don't have to, just make sure you download it and it worked, then it's all good".
Therefore, if for some reason the app wasn't working or stopped working by itself, the team should have FIND A WAY to contact me or MAKE SURE I am aware of the situation because it's not like I did it on purpose.
Instead of assisting an old customer like myself to solve one simple misunderstanding issue like this, they refused and mentioned "The back office has reviewed and replied it was not from their end, the apps work perfectly fine, so you will have to pay the outbalance of 47 dollars"
REALLY!? if the app is fine, why would the automerit function be turned off by itself, and why would you argue this 47 dollars with a loyal customer, WOW, what a GOOD service with a team that has NO BRAIN, Saying bye to this dumb insurance company never ever recommend to anyone AGAIN!

We have contracted auto insurance 4 months ago. My truck was stolen approximately 3 weeks ago. The process with the insurer is most unfortunate. They never answer emails. The person assigned to us for the process is never available and never returns the calls. Very bad service! I would never recommend this insurance company!

This company never wants to help their clients as what they're advertising. Stalling my claim for a month now. I had an accident last July 15 2022 and now it's already Aug. 15, 2022. I was not at fault the cube van hits my rear passenger side and almost spins my car on Gardiner highway, which could cost our lives, my son and I. I just want to fix the broken window and lights for my car so it would be road worthy and I can go to work safely but the claim representative never answers her phone nor call me back when I leave a message to call me back. So disappointed with this company, they take your money on schedule but try to avoid you when you're in need of help...

Refused to warranty any work done on my car after repair shop fixed it. Told me that was not their responsibiliy and they also told me they reserve the right to use used parts from a salvage yard...