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Belairdirect Auto Insurance Reviews

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(511 reviews)
Belairdirect
1.8 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep availability
6.5%
Agent/rep attitude
3.2%
Agent/rep callbacks
3.2%
Agent/rep knowledge
3.2%
Cancellation experience
3.2%
Claim - adjuster
3.2%
Claim payout amount
3.2%
Claim processing time
3.2%
New purchase experience
3.2%
Phone wait times
3.2%

Top negative trending topics ?

Agent/rep attitude
41.9%
Agent/rep knowledge
29.0%
Agent/rep availability
22.6%
Cancellation experience
22.6%
Billing/payments
19.4%
Rates competitiveness
19.4%
Cancellation fee
12.9%
Online quoting
12.9%
Claim - adjuster
9.7%
Claim - denial
9.7%
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Most helpfull reviews
Ratings
5
(1)
4
(0)
3
(1)
2
(0)
1
(7)
Tags
Agent/rep attitude (6) Agent/rep availability (1) Agent/rep callbacks (1) Agent/rep knowledge (4) Billing/payments (5) Claim - adjuster (7) Claim - not-at-fault (1) Claim - rental car (8) Claim - repair shop (18) Claim - windshield/glass (1) Claim processing time (5) Discounts, deals, rewards (1) Insurance Rates, Prices (13) New purchase experience (5) Policy clarity (1) Policy coverage (8) Rates competitiveness (2) Rates for second driver (1) Rates for young drivers (2) Rates in bundle (2) Renewal experience (1)
Review author
Consumer (1)
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Good stuff!

by Alice on Apr 2, 2021
5 out of 5 stars

I was in a bit of a panic as my insurance was running out and I still had my BC plates on. Belair called me back within the hour, and my policy started the next day. Phew! Good service.

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Review topics
Agent/rep callbacks New purchase experience