Desjardins Insurance Auto Insurance Reviews

Truck was stolen, Turned up on the reserve, Totaled. Appraiser came out, a week and a half later, way undervalued my 4x4 truck , he provides only one vehicle as his "market research" and says that's what its worth. I provide vehicle pictures ,service and repair receipts and provide 6 ads of comparable vehicles from kijiji and auto trader. They don't even look at it !!!
They then send me a letter saying essentially "your vehicle is worth this" siting no evidence or research* and also say they are refusing to pay for storage cost and I only had a rental for 2 weeks!! They are rude, short and hard to understand. They yell at me and refuse to look at the information I have provided. Currently It's only been a month since the theft but now the insurance company just sent me a letter with no prior notice that They will not be covering the storage fee. I had my vehicle stolen and they treat me like the criminal even after all the premium I paid. This insurance company should be barred from insuring in Ontario

Please !! Stay away from Desjardins....I was with them for 7 years. In 2013, I had an accident with my BMW. They denied my claim because airbag didnt deploy or my engine was leaking oil or I was turning from the wrong street. It's been a long litigation. I am as the time of this post fighting in Quebec court to make my case heard. Worst Worst Expereince of my life. They take your money so easily and treat you like criminal.

They want to know where I got the money from to buy the car. Who borrowed me money. They ask to see the receipt, every transaction paper trail...my phone bill to see if i arrange the accident with the other driver...OOhhh.

After searching for a more comprehensive insurance program that included Home & Auto at a reasonable price I cancelled my Desjardins auto insurance effective May 1, 2015.
Unfortunately, they would not give me a formula detailing a cancellation charge and then made an unauthorized withdrawal from my bank for 30% of the remaining two and a half months of my contract!
I will never recommend or shop Desjardins because of what I call a shady, and underhanded process at that company.

When I was doing the claim, the agent told me that my first accident would be forgiven because it is the first one and my record was good before.
I double checked with him and he was certain about it.

I was glad and move money around and plan to get a new car.

After a day, when I mentioned it to the lady who was taking care of the claim. She told me that it would not be forgiven and would increase my insurance. She admitted it was an error on their side.

So I started changing the plan and getting a used one instead , trying to get quote for used car on their website.

A salesperson or representative call me on Sat and wanted to sell me something based on my online quote. After explaining to her, she said she would like to help and transfer me to her colleague

However, her colleague blamed me for not knowing the policies throughly. I told her that I trusted the first agent as a professional who knows about the auto insurance better than I do. And then she started becoming really rude and arrogant, said it was my responsibilities , and not theirs. And when I told her I was prepared not to drive once the insurance matures. She responded by " It is your choice not to drive" , really really rude way/tone.

They are the worst you can possibly go to. I am currently having a terrible experience with Desjardins both car & home insurance.
The rude and racist customer service ruined my week because of a lousy mistake on their end and increased in total $120 for an address update for on both coverage. I really want to escalate this issue and also search for a new auto insurance company. Its been such a horrible experience.
Seems they plan to make mistakes and when you ask for updates, they increase monthly payments. Stay away please.