Desjardins Insurance Auto Insurance Reviews

Please !! Stay away from Desjardins....I was with them for 7 years. In 2013, I had an accident with my BMW. They denied my claim because airbag didnt deploy or my engine was leaking oil or I was turning from the wrong street. It's been a long litigation. I am as the time of this post fighting in Quebec court to make my case heard. Worst Worst Expereince of my life. They take your money so easily and treat you like criminal.

They want to know where I got the money from to buy the car. Who borrowed me money. They ask to see the receipt, every transaction paper trail...my phone bill to see if i arrange the accident with the other driver...OOhhh.

Worst experience ever. Do not go with Desjardins. They will leave you hanging. From my own experience. Claim is still open after 3 months. I so fed up I’m going to care of my vehicle myself and pay expenses myself. This is insurance is junk and scammers. They did not even cover the rental car on full coverage policy. I am going and my 3 friends all cancelling the policy with them!!! Adjusters are very bad to whom I contacted with. Basically, they will not pay a penny!!!! Do not take Desjardins to be your insurance please. Find something else!!!

I was involved in no fault experience , they treated me like a criminal. Gave me no compensation , long story short it's a total scam don't risk your self for saving some $$. I currently shop for another insurance.

My ordeal took 2 months.

I had to make car payments on a car they took possession of (total loss). All instructions given were incomplete, wrong or unclear. I was lied to repeatedly, told things would be done but they never were. It took dozens of calls to force things to move. More than a month after my accident, they finally sent a check by regular mail a full week after saying they were sending it by express mail. And they kept treating me like I was somehow wrong to expect them to simply do what they said they would do.

And then I tried cancelling the insurance. That alone took four different people, a full week and many calls. I was told it would be done by them after the settlement, that I had nothing to do. The same person who told me that then told me I was responsible for cancelling the insurance when I called after they charged me another month for a car they legally owned. She seemed quite happy about my demise. I genuinely believe she took pleasure from screwing with honest people.

After many days and many calls, I finally got an agent that wasn't a sociopath, and that didn't understand at all why everything was so poorly handled. She said all she had to do was click on Cancel, demonstrating all the other agents were either lying or incompetent.

The accident was a pleasant experience compared to dealing with Desjardins. I'd rather get rammed by 20 more trucks than have to deal with them again.

And top it all off, every other car insurance company charges less than they do. I thought paying more was worth it for the service... I just paid more to be insultingly mistreated.

Our neighbors toddler while having a tantrum threw her bottle of milk over the balcony. The bottle landed on our windshield, smashing it. The neighbor was very apologetic and offered to pay all the expenses, including the deductibles. When I told the insurance agent about this, he said he doesn't care - he did his job of fixing the windshield. In the meantime, we still ended up with 250$ bill. After years of appalling service we tried to cancel the insurance with them and Desjardins is charging us cancellation fees! What a bunch of crooks!

Tried to cancel the auto and home insurance since I got a better deal. Charged me $500 for early cancellation.

My car was hit while parked by a drunk driver. The police got the drunk driver and submitted all the papers and testimony to our insurance company. Of course, the accident was not our fault. However, Desjardins was insisting that there was no proof that it really was the drunk driver who hit our car - they had to wait until they got the court judgement confirming it really was that driver who hit our car.
Meanwhile, our car was parked at a garage (charging us about 30$ a day), even if it was a complete loss and scrap material - Desjardins insisted we kept it (and not to throw it away for scrap), so there was still proof of the accident. About 2 and a half months later, after many lawsuit threats, screams, and compulsive calling to them, they agreed to compensate us the 'value' of our car, which of course was super underpriced, and most of it went to pay for the parking fees we had accumulated (about 2500$).
total scam, and no one can/is doing anything about it! laws protect insurance crooks

I was injured in a car accident and it was my not fault . They did not care for my well being , they denied me treatment plans that were recommend by my Doctor and Physiotherapist . They had the nerve to spend money on private investigator to watch me , and pay another Doctor who was biased to do a test me , which you could have clearly seen I was in pain . That doctor gave a false report so I would not get treatment . Don't let a low price premium fool you when you need someone to help you.

To all you adjusters who made bonuses and raises for deny treatment plans , I hope you rot in hell for the people you made suffer.

As my car and home insurance was rising, I got a quote much cheaper than desjardan. My child got her G2 i called to inform them, and even though she went to a driving school, Desjardans does NOT offer a discount for this, it cost an extra $880 a year for her, my other insurance company, it was an extra $500 for my other daughter, I complained, they said basically too bad! Nothing I could do. I noticed they deducted way more from my account, would total about $1300 a year, complained, they called me and said they reviewed the tape and told me I was told in the conversation it would be $1300 a year, what a bunch of liars!! can not wait to leave them, and I haven't been with them even a year!! Worst insurance company I have ever had!!

This company has made over 5 mistakes in Billing over the course of 2 years, in which they've had to be credits my NSF fees due to their own acknowledgement of having messed up.
Speaking to a customer service representative, you have to be very specific for them to make notes about what you spoke about as they will not follow through with what they've said... It's very strange how such a big company can make so many errors. They don't listen to customers at all.
Switching companies also saved me $80/month for an 08 Land Rover driven in Toronto.
Insurers beware, there are better insurance companies out there.