Desjardins Insurance Auto Insurance Reviews

Never deal with this company
- Their Billing department is great but the people in the actual agents office are horrible, they're rude and arrogant, They raised my rates without telling me and said I just had to deal with it. The complaints go on and on but in a nut shell there's no communication and then they wonder why you don't know about charges and changes on your account which is fine if you have lots of money just sitting there waiting but if you're on a budget its hard to work with. I deal with Pembridge Insurance as well and they are wonderful, I've never had a problem with them in 6 years but am having to continually deal with problems from Desjardins and be talked down to by my agents staff.

My wife and I have been with State Farm for 30 years and It was OK for the most part, but ever since Desjardins took over, with 0 claims or accidents my multi-car and home insurance went up to close to 30% that is absolutely cruel.

I’m in a process of looking for a different insurance company, but if you are new and need to insure your car, home or both I will strongly advise you do not even consider Desjardins, they are absolutely unreasonable.

After being with State Farm for many years I realized that since Desjardins took over, and with no claims, I was still paying almost twice as much for home and auto insurance. So I started getting quotes and realized what they were overcharging me, but the kicker comes when I switched insurance companies, and they charged me almost $500.00 and refused to tell me how much of that cost was a penalty! That is just bordering on fraud if you ask me.

After being with State Farm for over 30 years (now Desjardins), they raised my premiums because of the amount of claims they paid out (not my problem. I haven’t had a claim in 25 years), I went to a different insurance company. Not only did they not give me back any of the insurance amount I paid for a full month, but charged me 100 more than my monthly premium (on top of my regular amount) and took the money out of my account two days before they were even authorized to do so. None of the agents even tried to keep my business. DO NOT GO THERE. They are absolute crooks. And yes I called the customer complaint line and they didn’t anything. Disgusting!

They raised my premiums after 1 year of coverage. Nothing has changed in my policy. No accidents or claims. I tried to get this resolved but the agents keep changing the subject on the phone. Managers are useless and do the same thing. These are con artists and should be investigated by the police and the Federal government.

We were with State Farm for 5 Years before they were bought out by Desjardin Insurance. Desjardin Insurance is not customer oriented. We stayed with them for another 5 years but every year they kept increasing insurance and asked for more and more information. We had no claim for 10 years. They started putting restrictions on use of commercial vehicles so we switched to another insured with better rates, service and have no issues now. Don't waste one penny of your money with this company. Stay away.

Very long time customer for both home and car recent price increase and not adequate explanation.
Lead me to get other quotes and found much lower rates to the tune of $700 year