Desjardins Insurance Auto Insurance Reviews

I was being grossly overcharged for insurance that I never made a claim with but for some reason kept increasing instead of decreasing every year. I found a company that is now charging me less than half of what Desjardins was. I cancelled my Desjardins policy and they are now charging me a whopping 18% of what was left of my yearly premium as a cancellation fee. The office claimed that the insurance agent is entitled to charge this "short rate" fee whenever you cancel a policy early, fine, I expected to pay a cancellation fee, but the amount I was charged is ludicrous. I will never purchase insurance from this company again.

My vehicle got into an accident a month ago, they are still not approving my vehicle to be repaired to its full state. Horrible customer service and management, trying to find excuses not to repair the vehicle. They try their best to cheap out on the parts on the vehicle. The highest quote for an insurance company that doesn't care about your safety. All they want is to make money of you when you get in an accident good luck getting your car repaired as they give you a hard time...

I've had Desjardins in the past and ended up switching to another company because they were just way too expensive. I got State Farm originally, but they ended up getting bought out by Desjardins which was Certas and was forced to be stuck with them again. Honestly, they are the way to expensive. All I kept getting was increases and higher rates and a bunch of non-at-fault incidents that were documented on my record and is creating so many unnecessary discrepancies. After 2 years I've finally switched companies saving 46$ a month. It was the best decision!

Probably the worst insurance experience ever. Agent claiming they applied to the government and got approval for a 10% increase in premium but the website says prices are going down because of COVID. A claim with these people would be a nightmare. Moving all insurance to a more reliable source.

Incompetent, unfriendly, bad-customer - service experience. They don't give a hoot about their previous statements, your concerns/needs, or their industry standards. But they charge a hefty premium and are communicating in a way that I would characterize as unprofessional. How can this insurance still be in business?

Desjardins gave me an insurance for $180/month, after everything is done, they told me $199/month and said u have to download our ajusto app. What a scam company!!!

Initially, I thought that I was receiving low rates with car insurance and home insurance. I changed vehicles and the price went up so I continued to look elsewhere because Desjardins was charging me almost $300 with a good driving record including home insurance, having a child with special needs made that budget rough. I found full coverage including extra coverage for my children and home insurance all for less than almost half the price of Desjardins so I cancelled with them before a month was up and this company charged me a whole month extra as a cancellation fee. That was crazy, I didn't even sign a contract at that.

La pire assurance dans tout le Quebec, de tout point de vue:
1- prix très élevé
2- service super nul, moins que zéro
3- Manipulateur
4- Jamais du côté du client quand il s’agit de payer
La plus mauvaise expérience jamais vécue !!!!!
A ne jamais conseiller

The premium is high. The claim is bad. The claim department gives a lot of pressure on the car towing and storage fee. They only give 4 days car rental when the car is a total loss.

I’ve been with Desjardins for 14 years and finally came to the realization they have been overcharging me on car insurance all these years! I can see why! Just type in “Desjardins class action” in Google and you’ll see how deplorable of a company they are. Worst customer service in the industry, policies are way overpriced, they don’t honour loyalty (I guess nobody does these days), claims team is probably rewarded for how many claims they figure out how to deny or pay less for. When you actually need them, they do their best not to help. Stay far away from. Go with anyone else but them. They are legal scam artists and cons!