Desjardins Insurance Auto Insurance Reviews

I will never recommend this place to anyone. They have messed up account information, and over charged.
We had to put a claim through, they took forever to send the money for the totalled vehicle. They also refused a loaner vehicle for the several weeks it took for them to send the cheque, even though that was something we were paying for.
When you have to leave this company because you can’t afford it anymore, they will charge you.

We were with State Farm for 5 Years before they were bought out by Desjardin Insurance. Desjardin Insurance is not customer oriented. We stayed with them for another 5 years but every year they kept increasing insurance and asked for more and more information. We had no claim for 10 years. They started putting restrictions on use of commercial vehicles so we switched to another insured with better rates, service and have no issues now. Don't waste one penny of your money with this company. Stay away.

Desjardins gave me an insurance for $180/month, after everything is done, they told me $199/month and said u have to download our ajusto app. What a scam company!!!

La pire assurance dans tout le Quebec, de tout point de vue:
1- prix très élevé
2- service super nul, moins que zéro
3- Manipulateur
4- Jamais du côté du client quand il s’agit de payer
La plus mauvaise expérience jamais vécue !!!!!
A ne jamais conseiller

The premium is high. The claim is bad. The claim department gives a lot of pressure on the car towing and storage fee. They only give 4 days car rental when the car is a total loss.

I’ve been with Desjardins for 14 years and finally came to the realization they have been overcharging me on car insurance all these years! I can see why! Just type in “Desjardins class action” in Google and you’ll see how deplorable of a company they are. Worst customer service in the industry, policies are way overpriced, they don’t honour loyalty (I guess nobody does these days), claims team is probably rewarded for how many claims they figure out how to deny or pay less for. When you actually need them, they do their best not to help. Stay far away from. Go with anyone else but them. They are legal scam artists and cons!

This is the worst company to get information about your billing amounts and cancellation information. No one can explain how these are calculated, agent, billing department or their complaint department. They like passing you I think in the hopes you go away. Their premiums are atrocious we have saved over $2000 by switching to another carrier.

After being with State Farm for many years I realized that since Desjardins took over, and with no claims, I was still paying almost twice as much for home and auto insurance. So I started getting quotes and realized what they were overcharging me, but the kicker comes when I switched insurance companies, and they charged me almost $500.00 and refused to tell me how much of that cost was a penalty! That is just bordering on fraud if you ask me.

I was being grossly overcharged for insurance that I never made a claim with but for some reason kept increasing instead of decreasing every year. I found a company that is now charging me less than half of what Desjardins was. I cancelled my Desjardins policy and they are now charging me a whopping 18% of what was left of my yearly premium as a cancellation fee. The office claimed that the insurance agent is entitled to charge this "short rate" fee whenever you cancel a policy early, fine, I expected to pay a cancellation fee, but the amount I was charged is ludicrous. I will never purchase insurance from this company again.

My vehicle got into an accident a month ago, they are still not approving my vehicle to be repaired to its full state. Horrible customer service and management, trying to find excuses not to repair the vehicle. They try their best to cheap out on the parts on the vehicle. The highest quote for an insurance company that doesn't care about your safety. All they want is to make money of you when you get in an accident good luck getting your car repaired as they give you a hard time...