Desjardins Insurance Auto Insurance Reviews

These scammers blame an exhaust for causing an accident! they said it was because of an after-market exhaust that what caused an accident, are these people for real?

I have been with this company for years, I feel extremely regret that I had not left soon. The staff there are so aggressive, in a very bad attitude, they don't care if the clients leave of stay. Whenever you have some questions, they will always push responsibilities to you, said it is your fault. And they even give wrong information.

An agent called Nelly G, her address is 165 Dundas Street West, she is the one who always speaks in a very rude and aggressive way, she doesn't care about the client's feeling, she is the most aggressive and rudest person I have ever seen. I feel bad for her, and feel sad for myself why I have not left them earlier. Fortunately, I find another company and am ready to move.

Never deal with this company
- Their Billing department is great but the people in the actual agents office are horrible, they're rude and arrogant, They raised my rates without telling me and said I just had to deal with it. The complaints go on and on but in a nut shell there's no communication and then they wonder why you don't know about charges and changes on your account which is fine if you have lots of money just sitting there waiting but if you're on a budget its hard to work with. I deal with Pembridge Insurance as well and they are wonderful, I've never had a problem with them in 6 years but am having to continually deal with problems from Desjardins and be talked down to by my agents staff.

I was in an accident 4 days ago, I was not at fault, I was stopped at a red light, and was run into. So I had to deal with this joke company my adjuster from this insurance company, laughed at my claim and I was told I would deal with him, and I asked to speak with his supervisor and he said no and ended the call by hanging up, I tried calling him back but just got the answering machine. Discussing behaviour from a very unprofessional group of no-talent group of twits. I recommend you try different insurance companies before you sign with them. They also are recommending OEM parts put back on my Range Rover Evoque, it was in factory condition before the accident now it will have junkyard parts put on, we pay enough cash to grease companies like this, so really pass on any contract with them.

Well, this company is totally fraud . If anyone wants to waste time and money than you can choose this company because I had an accident on 6th of nov and my car goes under total loss settlement .They paid me less than my actual car value even after sending 10-15 ads from auto traders . I spent 3500$ on my car just 3 months before having accident and sent them invoices for claim but they gave me only 509$. Secondly, I had 2 different lien holders on my policy but they didn't paid me for one of them . They never told me before adding lien holder if anything happen to car then they are not paying for other company. They send me cheque and told me funds are already added for other company but when i claimed my gap then my gap insurance contact to sholaine pajor my adjuster and she told that they only paid for actual car value . is this kind a joke , now i have to pay 3700$ from my pocket to close my loan with td and i got my claim after 5-6 months of accident .

I have never checked reviews about Desjardin. However similar to the majority of other reviews here, I have been with State Farm for over 20 years for both Home and Auto and since Desjardin took over I have been charged a lot more year after year. Most recently I called to get some explanation even though I had 0 claims all my life, their agents along with their people are extremely rude and data in their system is inaccurate. I definitely DO NOT recommend them to anybody. I am searching for another reliable insurance provider for both Home and Auto.

My wife and I have been with State Farm for 30 years and It was OK for the most part, but ever since Desjardins took over, with 0 claims or accidents my multi-car and home insurance went up to close to 30% that is absolutely cruel.

I’m in a process of looking for a different insurance company, but if you are new and need to insure your car, home or both I will strongly advise you do not even consider Desjardins, they are absolutely unreasonable.

After being with State Farm for many years I realized that since Desjardins took over, and with no claims, I was still paying almost twice as much for home and auto insurance. So I started getting quotes and realized what they were overcharging me, but the kicker comes when I switched insurance companies, and they charged me almost $500.00 and refused to tell me how much of that cost was a penalty! That is just bordering on fraud if you ask me.

After being with State Farm for over 30 years (now Desjardins), they raised my premiums because of the amount of claims they paid out (not my problem. I haven’t had a claim in 25 years), I went to a different insurance company. Not only did they not give me back any of the insurance amount I paid for a full month, but charged me 100 more than my monthly premium (on top of my regular amount) and took the money out of my account two days before they were even authorized to do so. None of the agents even tried to keep my business. DO NOT GO THERE. They are absolute crooks. And yes I called the customer complaint line and they didn’t anything. Disgusting!

The experience with this company has been awful... Yes, they are very fast to serve your needs on paper yet when the real work begins they are no place to be found for proper information and or getting things done in a timely manner.
My claim is still outstanding even though my adjuster knows what's going on and has done as little as possible to help my claim go through.