Desjardins Insurance Auto Insurance Reviews

My girlfriend has coverage with them. She pays almost $500 a month for comprehensive coverage. Some idiot hit her car from behind while she was waiting for the light to change. It has been weeks now and they keep saying they don't cover for that kind of damage. She's definitely going to be switching.

They raised my premiums after 1 year of coverage. Nothing has changed in my policy. No accidents or claims. I tried to get this resolved but the agents keep changing the subject on the phone. Managers are useless and do the same thing. These are con artists and should be investigated by the police and the Federal government.

I was a client of State Farm Insurance for 15 years, where the customer service was personal and excellent. Desjardins bought out State Farm, a very bad move for State Farm clients as I have discovered. On June 13, 2020 my vehicle was caught in a flash flood during a major hail and rain storm in Calgary. As a consequence, my vehicle's engine was flooded. Because there was no help to be had, I called AMA, who towed my vehicle in the middle of the night to my trusted auto repair shop. After calling for a week, I was finally able to reach Desjardins. The adjuster told me that my certified repair shop was not on the Desjardins list so the Adjuster insisted on towing the vehicle to a body shop even though there was no body damage. (Lie #1 - the customer can have the vehicle towed to any trusted garage). What I needed was a mechanic. I researched and learned that indeed my vehicle was repairable. After a month, a Desjardins inspector finally showed up, took two minutes to look at the vehicle and insisted it was not repairable so he had the vehicle towed to an auction company. Desjardins made me a ridiculously low offer, which I refused. Finally, they offered a bit more which I again refused. My research told me that the vehicle was worth much more than they were offering and it was repairable. I sent my research to the Adjuster who finally made a decent offer. I did not sign off immediately because I wanted to conduct more research regarding the potential of repairing the vehicle. Yes, it was repairable. The Adjuster lost patience with me stating that she needed to close the file immediately and if I didn't settle I would get nothing (Lie #2 - upon calling the Insurance Bureau of Canada I was informed that I had 2 years to settle the claim). Finally, after 4 months, I accepted Desjardins' offer because they refused to let me buy out the vehicle, forcing me to have to bid on it in an auction. In the meantime, without notifying me, Desjardins notified the Alberta government that the vehicle was deemed unrepairable and that it could never be considered drivable (Lie #3). There was no body damage so it could definitely be deemed as salvage which would have allowed me to repair it and drive it again. This seemed to be a spiteful move on the part of the Adjuster. During the 4 months of back and forth with Desjardins, I asked to speak to a supervisor but no one ever called me. My broker was unable to negotiate for me as, unlike State Farm, Desjardins does not allow brokers to speak on behalf of their clients. I have now lost my trusted vehicle and must buy another one even though my settlement would have been enough to repair the vehicle. Never, never trust Desjardins. I feel that Desjardins merely wanted to pay me out as cheaply as possible just to get rid of me. As a client, I had no value to them.

After being in a collision that wasn’t my fault (was hit by a drunk driver) they refused to assess the car requested I pay for it and they would return the money if the damage was the cause of the accident. Nobody called back for days, argued with me instead of attempting to communicate professionally. Long story short I have no car!

I had been a customer of State Farm for over 30 years. When Desjardins took over, they steadily increased my premiums. I had to change companies because Desjardins was too expensive. They raised my rates during a pandemic, then had the nerve to charge me a one-month penalty for cancelling my policy. They then sent me a letter stating “we hope to have the opportunity to serve you again in the future”. Sure, when pigs fly...

Desjardins is currently blackmailing their customers into using an app they developed to track your driving habits. That's right. They want to be able to monitor your driving habits every time you drive your vehicle. They want you to agree to this with the promise of lower insurance rates for safe driving. If my driving record is spotless shouldn't that qualify me for lower rates? Not according to Desjardins.

Every year they rise up the money according to the Postal code without accidents, every year they rise up the money 15%-25%! The worst insurance company!

I was being grossly overcharged for insurance that I never made a claim with but for some reason kept increasing instead of decreasing every year. I found a company that is now charging me less than half of what Desjardins was. I cancelled my Desjardins policy and they are now charging me a whopping 18% of what was left of my yearly premium as a cancellation fee. The office claimed that the insurance agent is entitled to charge this "short rate" fee whenever you cancel a policy early, fine, I expected to pay a cancellation fee, but the amount I was charged is ludicrous. I will never purchase insurance from this company again.

My vehicle got into an accident a month ago, they are still not approving my vehicle to be repaired to its full state. Horrible customer service and management, trying to find excuses not to repair the vehicle. They try their best to cheap out on the parts on the vehicle. The highest quote for an insurance company that doesn't care about your safety. All they want is to make money of you when you get in an accident good luck getting your car repaired as they give you a hard time...

Desjardins have poor customer service. They don't train employees properly. For instance, they will give you a quote charging $130, and then they will charge $160 without even informing the user. Then charge money from another person's account without even informing. I think the customer service agent doesn't even understand English. I got a quote for $175 and now they started charging $300 without giving any notice. I just wish they would have spent a little to provide service to the customer instead of just thinking about profit.