Desjardins Insurance Auto Insurance Reviews

My car was rear-ended and there was quite a lot of damage to the back. Even after some time contacting the insurance, and extensive damage to the van, my insurance sent me to a very reputable garage in my area and covered all costs.
I am very happy with my insurance agent. Any time I require documents or have questions, I can send an email and get an immediate response.

Great customer service. All the staff members I ever talked with are super-friendly. However, the waiting time is insane. If you want to reach out to a person there is a good 2-hour wait for that. This is ridiculous. You can hire more staff rather than putting burden on the few that you have and irritating clients with extra waiting time.

Every time I deal with them I know I don't have to worry. I'm always treated with respect and its always a quick visit, regardless of my reason for being there. We all have things in our lives that we have to concern ourselves with, but this will never be one of them.

They helped me calm down after an accident and made an inconvenient experience less frustrating. Each individual I spoke to from the insurance company was receptive, quick and tried to answer all my questions. Maintained contact every few days to check up on the progress of the claim even during the holiday season. Not on the insurance company themselves, but the recommended repair shop had technicians that did not have high attention to detail and were not as meticulous with looking for damages to my car as I would have liked. This lead to a longer repair time as they found additional damages from the accident during the repair.

Ever since we have switched to Desjardins, we are very satisfied with the service we get. It actually becomes really convenient if when you bank with them and have your rrsp with them, they can get additional discounts on it.

Ease of payments and adjustments to policy as one car is put in storage for 6 months.

Best value when I was shopping around.