Desjardins Insurance Auto Insurance Reviews

I find the staff professional and knowledgeable. I have had to deal with them on 3 claims over many years. My insurance has gone down, not up. I had one free accident and the other two were when my car wasn't moving and definitely not my fault.

One was my fault, but a very minor claim and the first big snowfall of the year. Insurance paid quickly, with no issues.

The second was from a 90-something-year-old man driving backward-no issues with coverage.

Presently someone rear-ended me after I was at a dead stop for over a minute on the highway. So far, everyone has been polite and is offering me a rental even when it wasn't something I was paying for as a courtesy as I was not at fault. I have some whiplash symptoms and I expect they will be like any other insurance trying to do the bare minimum. I hope to get some massage and physio so that I can resume work at full capacity. The lost income coverage is $400/week max in Ontario. I would advise anyone with injury claims to have a lawyer since it's still an insurance company. As long as all parties remain polite in interactions, the laws are there to support justice. I do advise choosing tour own autobody shop and medical providers and not those partnered with insurance who need to please the insurance companies trying to minimize the real situation. Using my own choice of a local shop with excellent reviews leaves me as the customer to please for future business and not the insurance company. I think this is important as they don't make it seem like you can choose your own, but you can.

l am leaving this comment since I don't think happy customers leave reviews as much as unhappy ones create and unfair representation of this company. If medical injury-get a lawyer. If a collision, choose your own. Document evidence. Follow the reporting procedures and this company is good.

They are price competitive, friendly, and very prompt to answer.
Thank you for excellent service!

I switched to Desjardins a few years ago for auto and home insurance cut my insurance by hundreds. I had my car stolen and from the agent to the adjuster, they all were polite and very helpful and resolved pretty quick, my agent is always very helpful when I call.

I’m from Ottawa I have had an accident in Toronto I had an extremely nice experience with everybody I contacted from Desjardin Insurance! They were extremely friendly and helpful! Claim processing was quick and effective!

This gentleman was absolutely amazing, so friendly and very helpful. Very knowledgeable as well. He went above and beyond for me as well as getting a decently priced quote. He also explained how things worked for me and how to do certain things if need be, extremely helpful especially to younger people who are new to this. Ross from Dejardin ( in Calgary ) was absolutely amazing.

The agents were very kind and great people to work with on my auto insurance! They provided optimal advice on whether you go with them or not and have positive attitudes. Would highly recommend their service. They made my auto insurance experience at Dejardins enjoyable! They were very patient, informative, gave me a better price and they have an auto program to give you a discount as well, thank you so much!

I had my very first accident and was terribly sick over it. My adjuster made me feel so much better. She made the process quick, easy and friendly. I had read so many reviews of how horrible this insurance company was and was dreading my dealings with them regarding my claim. I was surprised by how she handled everything promptly and ever so efficiently. She is pleasant and understanding. I will be recommending this company to EVERYBODY! Thank you!

Great Experience... When I was met with an accident, they handled the case with grace and ensured that my car was repaired and brought back to the earlier condition. Highly recommend!

I've been insured with this company for as long as I can remember and they are AMAZING. The customer service is outstanding and they ALWAYS help, no matter what you need. I’ve never once, not ONCE had a poor experience with these people. I was shocked they didn't have a higher rating, I will never go anywhere else. They are 5-star all the way!

I've been through 2 not-at-fault claims with Desjardins and I have had no issued. They paid for a rental the next day and told me where to go to get my car fixed. Service was easy and quick. I have been with Desjardins for 7 years.

I don't know what all of the reviews here are complaining about. You blame provincial legislation roadblocks on the insurance company!

This will happen with EVERY INSURANCE COMPANY! So learn how insurance works before blaming good companies for your own ignorance

YES, if you tell them you had an accident they will raise your rates (even if they don't pay anything)
YES, if you don't get the other driver's information you're responsible for your own claim!
NO, you will not get your windshield replaced without a deductible.