Allstate Home Insurance Reviews

Allstate refuses to pay damages to my flat roof, claims ice/wind storm did not cause it. We had rains and storms before and nothing happened to my roof. It's common sense that if there is ice rain, it would damage somewhere along the way. Water leaked into my home, damaged my tiles and carpets. Allstate is claiming tiles can't be damaged by water, subflooring was swollen, so of course, there are cracks. Who keeps receipts for carpets, they don't want to compensate for that. Why bother having insurance coverage then? What a rip-off. This company is horrible. I never made a claim in over 10 years. This is the first. People, Allstate is not a nice company to be insured under. Too many bad experiences and reviews.

They targeted my area for a high volume of claims for water damage. Mother Nature happens everywhere. I did not make a claim. It went from 81$ to 159$ per month. They didn’t require a signature for this behind-my-back increase but to stop it I have to take a day off work to go and sign. So shady I’m disgusted. No one answered my email online and now they say too late, tough break. I’m cancelling today. Save yourself 1200$ and go somewhere else for insurance.

Had the worst experience with Allstate home policy and their customer service. Insured my house with Suzan D in Canton IL. Suzan was ok. Little slow and forgetful, but had the best rate around, so I went with her and Allstate. I agreed to pay $813 per year ( August 2017) and I paid that in one lump sum electronically and signed up for automatic renewal in order to get the best rate. 9 months later ( may 2018) I looked at my policy to check when is the next renewal day due and see that I got charged an additional $86 on 12/2017. 3 months after signing my policy and paying in full. ??? Let me just point out that I have never approved that $86 deduction from my account. I have never been notified of that deduction or policy changes at all. They had access to my account, so they just took the $86. They had no right or my approval. That is plain old STEALING. Allstate steals and cheats. I will never insure with them again and I advised my coworkers and neighbors to do the same. I have never received a call or email or anything at all to notify me of the rate change. When I pointed that out ( Suzan D) I was told a notification was sent to my old address. (Why they sent a notification to my old address is a mystery to me, when I insured my house with them as my only and main residence). On top of that, the address Allstate had on file, was incorrect. I have never lived at that address. In today's electronic age and day I still can't believe they argue with me stating they notified me by sending a letter to non-existent address instead of sending an email or for goodness sake maybe, just maybe... making a phone call? Took me 2 weeks of trying to chase Suzan down and I still had no answers or apologies for that matter. I escalated the whole thing to Ryan E, Customer Resolution Specialist. He was nice at first but as I pushed for answers he became unavailable more and more. For the last few weeks, I have been leaving him voicemails and sending emails with no success. Today ( 3 months later) I was told I was not getting any apologies or my $86 back. I need to prove first that their appraisal of my property was incorrect. Basically, he suggested that I get my own appraisal (costs $300) to challenge their appraisal. Then… maybe then… I will get my $86 back. How stupid is that? Allstate did not insure me correctly. They did not give me the correct rate. They did not notify me of any account charges or additional charges. They stole money from my account and somehow it is my fault and I need to fight it? Well, they need the $86 more than I do, obviously, so they can keep it. If they would rather keep $86 than a customer, there is nothing I can do about that. I just hope all the other customers will be worth more than that and they will treat them better.

If you care about your wallet, do not use Allstate. These are pieces of human filth incarnate who will expressly waste your time, lie to you, and generally treat you like you're not worth their time. This company doesn't fight for you. They just want your money

Allstate! Buyer beware, not always truthful about coverages that you qualify for but I had the misunderstanding. It’s difficult for me when I actually find the coverage I qualify for. Pathetic

In 2017, my balcony fell to the ground because of heavy snow and bad construction unknown to me. I understand the reasoning behind the refusal to pay. However, unforgivable was the service I received. They said an adjuster was on his way, and when he never showed up after a week and several phone calls, they told me they were very very busy with recent floods, and told me to do the work, take pictures and send to them. I refused to do their work, a few words were exchanged, we were not on good terms, and finally, they sent someone to check the cottage and the adjuster more or less condemned my cottage without seeing the interior. He advised the Allstate to not insure my place, which had just been renovated. The veranda was scheduled for the following year. So Allstate cancelled my insurance which was due to expire and never notified me. I had a hard time to get insurance and when I did, it cost me approx. $700. More per year for a seasonal (6 mo.) Cottage worth less than $100,000. We are NOT in Good hands with Allstate

I have been with Allstate for Auto and Home for over 20 years - claim free. In the past few years Allstate now offer "claim forgiveness" but when I put in a claim, last year, for a $1000 item, my home policy rate this year took a 30% hike - no explanation provided - just general hike ... Also, after separating from my husband - our truck (in both our names) was stolen. Allstate paid my husband out in full and I received nothing. When I called our agent, Jack H, to complain, he said "I understand why your husband left you" - nice!!

Can't wait till it's policy renewal time as I will NOT be renewing with Allstate. After 3 1/2 years with Allstate, I am done! Apparently, I had been getting a discount I was not entitled to. Mortgage information had not been added to my policy when I switched to Allstate. They never asked for that info when the policy was set up. Now that it has been added, my premium has increased, not by much but still unfair as it was not my error. What I am not happy about is the fact that when I questioned this I was basically told I was lucky they are not going to backdate me so I should be happy and if I continued to ask questions they will backdate it. Not a fan of being threatened! Also - the only insurance company that I have been with that raises rates (home & auto) EVERY year even though I've never had a claim!

NEVER USE ALLSTATE! I am attempting to resolve a claim with Allstate and it’s one of the worst experiences I’ve had. I bought a Chevrolet car and it came with roadside assistance. When the car failed to start one morning, I had roadside assistance come to my home to tow it. A cable broke on the tow truck and it damaged my driveway and carport. Chevy is insured by Allstate, so I made my claim with them. I promptly furnished an estimate and have had over 20 email and phone communications with Nathan S. and Rodney N. in an attempt to get the repairs to my home. My driveway has several deep gouges and scratches. Because it’s coloured concrete, it’s impossible to simply patch (the red colour, faded by the sun for a decade, cannot be matched). The repair estimate is $6,000. After a week, Allstate offered to pay $500. As we disputed the claim, I asked S. to help me understand whether Allstate disagreed that the concrete could not be matched or if Allstate felt I should accept a visibly patched driveway. He refused to answer, so I asked him again: “Would you please answer my question. A or B. A. You believe that the concrete can be repaired to match. B. You believe I should accept a repair that shows a mismatched patch. I will send a photo showing the damage again so you understand it is not only two sections.” His terse reply was: “We will pay to fix only the damaged area of the driveway. You have turned in one estimate at this time. Will not pay the estimate you sent in for a complete driveway replacement. I am leaving it at that.” After another phone call and after I called Chevrolet, I received this email from S.: “From: S., Nathan Sent: Wednesday, November 01, 2017 11:25 AM Subject: RE: XXX driveway Done and paid” That was the complete email. But when I didn’t receive a check after two weeks, I inquired. S. answered: “From: S., Nathan Sent: Tuesday, November 14, 2017 11:44 AM Subject: RE: xxx driveway I was just made aware that I had sent you an email that states "done and paid". That is not on your case. I am very sorry about that but your case is under review with GM as well as management above me. Sorry for the confusion and we will update you as soon as we have an update on your case. I also don’t just email "done and paid" to customers. Any Email I send will have more context than that regardless if it is a denial or an approval.” Yes, seriously. That’s what he sent. Since that date, I asked to speak to a supervisor but S. refused. I asked, again, my original question about whether Allstate thinks I should accept a visibly patched driveway or if they don’t believe the colour can be matched but they refused to answer. I asked what Allstate’s standard for claim processing is and did not get a direct answer. It’s going on two months now and I’m no closer to getting my house fixed. Worst insurance company ever.

Do not use this company. Terrible customer service, but glad to take your money. They will send out an inspector for your home and invade your privacy, (look in your nightstand and private closet) and private bedroom and bathrooms 99% of the time will find something you have to repair at hundreds of dollars and a very short time to do any repairs. My house has stood for eighty years without bannisters but apparently, Allstate is determined for me to spend good money to correct their perceived problem, all the time standing behind "law requires" This house has been inspected many times with no issues. Don't even think of complaining to them. The condescension is palpable. They have absolutely no respect for their customers and I would never recommend them to anyone.