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Allstate Home Insurance Reviews

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(53 reviews)
Allstate
1.5 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
33.3%
Agent/rep availability
33.3%
Agent/rep knowledge
33.3%

Top negative trending topics ?

Agent/rep availability
66.7%
Cancellation experience
33.3%
Claim - adjuster
33.3%
Claim - fire
33.3%
Claim - flood/water
33.3%
Claim payout amount
33.3%
Email/message wait time
33.3%
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Agent/rep attitude (1) Agent/rep availability (4) Agent/rep knowledge (1) Bikes, Belongings (2) Billing/payments (15) Brokers, Insurance Agents (4) Cancellation experience (3) Cancellation fee (1) Claim - adjuster (1) Claim - break-in/burglary (1) Claim - contractor work (1) Claim - denial (1) Claim - fire (1) Claim - flood/water (2) Claim - roof (1) Claim payout amount (1) Claim processing time (1) Complaints/ombudsman (3) Email/message wait time (2) Home Insurance Quote (2) Insurance Rates, Prices (11) Phone wait times (3) Plumbing (1) Policy changes experience (1) Policy coverage (12) Policy Switching, Cancellation (9) Rates after claim (1) Rates at renewal (4) Rates competitiveness (2) Rates for long-term clients (3) Rates in bundle (3) Refund (2) Snow, Hail, Damage (2) Website experience (1)
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Renewal policy

by aoz on Nov 18, 2023
1 out of 5 stars

The worst insurance company I have ever dealt with in my life, extremely unprofessional. I gave them enough notice not to renew my home insurance. They are asking for 3 months premium after I informed them already not to renew.

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Review topics
Agent/rep availability Cancellation experience Email/message wait time

In bad hands with Allstate

by TAKEN on Mar 23, 2020
1 out of 5 stars

My house was broken into. I sent a list of all items taken with product models etc, that makes their job even easier Feb 5th, 2020. Now March 23rd!!! NOTHING!!! Very slow to answer emails if at all!!! When emails were answered (rare) - excuses!!! "Away for a week" Coronavirus etc... 3 weeks I was told," " end of the week you'll have something " then its "you'll have something tomorrow " over a week ago... Now excuse will be the virus of course when this should've been done before the virus even started. Give your money to another insurance company! I can't wait to see how much $ their going to screw me for!

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Review topics
Claim - break-in/burglary Claim processing time Email/message wait time