Allstate Home Insurance Reviews

Been battling since august for a 50$ fee for a declined payment that wasn't my fault.

Agents either don't respond to emails or keep asking for additional documentation.

Incredible

Edmonton office. I phoned for a quote and they beat my the insurer I was with so I went with them. Compared apples to apples. Two weeks after paying the full premiums the invoices started to arrive for more money.(four invoices in a month all different amounts). I called my agent and was told the distance from my house to the fire hydrant was the reason. One hydrant is two houses away the other is three houses away. Two hydrants on my block. When I add the 4 invoices to the premiums already paid my insurance is now considerably higher than my previous insurers. Calling the office and asking to speak with someone in a management position does no good. They are always in meetings with their agents and do not call back. Will not insure with them again. Beware of their tactics to gain clients.

3 months into my new policy I got a letter stating that I need to pay the full year's difference on my home and auto policies or they will be cancelling my policies within 10 days if payment was not received. The money was in my account (I had more than enough to pay for the year, let's put it that way), but the error was on their end an not mine! Fast forward a few months later: I just bought a new home and called them, giving 2 weeks notice that I would like to transfer my policy to my new home. 4 days before I take possession of my new house, they call to inform me they are discontinuing my policy, the reason: I own a pit bull puppy, who is crated when I am at work and in a fenced yard!! My dog is friendly and playful and has never been an issue! Besides, I don't even think BSL is legal in Canada. If you have a dog that is considered a "dangerous breed", DON'T insure with them!!! Now I am fighting to get my money back :(

After being with them for over 20 years....i never missed a payment and for the fist time ever and due to my bank card that it got changed and couldn't access my online back accounts while on holidays, they submitted a payment late (which was the reason the money wasn't there) and the payment got back to them due to NSF in the account (because i was going to close that account)... they charged me $50.00 on top of my Bank already charging me $48.00 for it, and i called the office and told them not not to submit the any payments until i got back (need it to wait for 1 day)...and they did submitted again, and they charged me another $50.00 for NSF and my Bank another $48.00.
in total i paid $196 for that transaction. I called the Bank, and they voided one of the $48.00, and called again Allstate, but they didn't care, they told me that they couldn't do nothing about it, not even for the one i personally called and told them not to charge yet and wait for me to be there next day. After 20 years never missed a payment? And this is how you get treated, they do not care about you, they only care about your money!!!!
Do your self a favor and go with someone that cares for you!

As i bought a home , i approached the company for home insurance after sending me a quote they said they couldnt insure me, and woudnt give me a policy number. I was very disappointed as annual premium was low so i went and got another insurance company to insure me. 03 months later i recieve a letter from this company telling me i owe 03 months of insurance premium that is due. One i went through the hassle of disclosure and getting a quote then didnt recieve any policy and now i owe them money for giving me nothing but run around.

With much regret I had to part with Allstate Home insurance after 17 years (2000 to 2016). In recent years, I have found that there customer services have been going down the drain while the premiums were skyrocketing. Specially in the last one year, their agents (perhaps not all) have become very arrogant and rude. Instead of professional client service and meaningful communication, they have been redirecting calls and if one is lucky to get his/her agent, the conversation experience would leave a bad taste in the mouth. It seems that they have put a bunch of clerks in the customer services who would only point to their head office if a customer required clarifications. Obviously, they have not been trained, not only in customer services, but also in what they sell/service; property insurance. They never return calls even after leaving number of messages in their voicemail. I do not know about other agencies of Allstate, but this is my experience with the agency at 3003 Danforth Avenue.

When I was looking for insurance, I found Allstate and thought, wow, a fair priced insurance company! Boy was I WRONG! They are simply CHEAP! They insured my house, I put in a claim after my bathroom leaked. They sent a contractor who repaired it after i had several fights with their so-called assessor. She had pissed me off so much with her attitude that I refused to deal with her anymore. After they had fixed my house completely, they cancelled my policy! I believe it was to get back at me for telling them that their assessor should get off her butt and go inspect claim damages instead of sending emails and trying to get the job done through contractors from the comfort of her chair. If I hadn't been tough with the assessor, she was quite happy doing a patch-up job on my ceiling and kitchen which would have made the house look horrible. I guess she gets commissions on savings. If you take Allstate insurance, know you are buying CHEAP - dont be surprised when you get CHEAP! They are useless.

I would recommend never to go with Allstate insurance. Worst insurance company and I really mean that. First they sent me my car insurance renewal 2 weeks after my actual renewal date. When I complained someone replied back with excuses didn't even apologised about the mess. Now I am having issues with my home insurance. I found out that Allstate cancelled my insurance through my mortgage company that I don't have any home insurance.I never missed any payment. Reason Allstate gave me that they sent letters to get some information about the inspection which happened year ago.I told them I never received any letter about that and then the customer service person told me I have to wait for the Manager to call me back and I have live without insurance for whole day. I told the agent I won't have any insurance for whole I need this matter resolved ASAP and agent refused to help.

End result I am going with another company.

I am telling my family and friends never to get insurance with Allstate.

We had home and car inusrance with All State and have worste experience.
1. Car - We had a no claim accident on October 13th. We called and got the claim #. We made 9 phone calls and faxes and were very frustrated. We called our agent on October 21st and wrote the email below

"Hello xxxx dated October 21st 7:21 a.m.,

There is no update and no phone call returned for our claim. The accident took place on Monday October 13th. We got the two estimates from the body shop and have not heard back. Both the body shop places mentioned it is not safe to drive the car and with the rain and open electrical it makes it worst. Can we please settle something today and get the direction. This is the worst service I have ever received for a claim. I think two adjusters are looking into but nobody has come back with any answer. Can we get the car fixed and can we get a rental today.

Apology to involve you but we waited all day yesterday for the phone call and it is a week now and we have no update or direction.

2. Home insurance - We got the home insurance cancelled the same time we cancelled our auto when it was due. We did not hear back and wrote to the agent again before the renewal date and we get the registered letter with a bill.

I cancelled my insurance as I found cheaper home insurance. 1 quarter of the price Allstate was charging. Without any notice, a collection company wrote me a letter claiming I owed Allstate $100. I was so angry. No notice was given to me at all. No statements or bills were ever forwarded and the agent did not advise me that I would be dinged with a cancellation fee after the fact. I am livid that insurance companies can get away with this.

ALLSTATE ARE SCHIESTERS...STAY AWAY.