Allstate Home Insurance Reviews

If you’re in the Sudbury region you should consider going elsewhere from my experience. I sold my house in May 2019 and as of today, I am still waiting for money that I am owed. THAT’S not even the big issue. I never claimed the policy that I paid for about 10 years. About 6 or 7 years ago I became the sole owner and continued with the policy but, did not remove the former spouse's name from it. I tried... but became frustrated after not satisfying them with the paperwork they required. Attempts were made by me but I soon lost focus on the whole thing and just carried on with payments with her on the policy. Ok, MY BAD. Once the property sold and I reported it to the Allstate office, and the paperwork demands began. Disregarding the notices from my lawyer, the property tax papers, and I don’t recall WHAT else I had as proof that I was sole owner, they demanded paperwork that the Purchaser’s lawyer retains in a transaction. After MONTHS of asking my lawyer to get this and being ignored by them ( I even contacted the buyers lawyer to no avail ), I finally lost my temper and with a raised voice and nasty words, I received the paperwork and forwarded it to the Allstate office ( I moved to S.Ontario, so personally running around wasn’t possible). Finally, I was told the cheque would be issued after 4 weeks... in case there are any OTHER problems. WHAT!? Eight weeks go by.... bla bla bla... The cheque finally made it but, after all of this, It was issued in my AND THE X’S name. Useless to me. They made apologies and said they’d reissue it. 4 or 5 weeks later, Nothing. I sent an email mid-December and got automated out of office reply. It’s Christmas, I’ll wait till January. I sent my rep and the branch manager an email. Nothing. Friday, January 17 sent them both another email stating I was at the end of my patience. As of today, Nothing! Nothing from them at all. No answer or cheque. It’s not the money. I want this off of my To-Do List. EVERY WEEK since May. My patience would be in much better shape over it all if someone had only EXPLAINED the WHY’S? WHY was THAT paperwork needed when so much other was provided? WHY did it matter that Her name was still in the policy? I’m cancelling, not making any claim that takes money out of their business. IF it had been explained to me properly with the WHY’S, I’d have likely operated differently. Instead, I’ve been made to feel like a scam artist attempting to get away with something. After continued emails and calls that have been ignored, it is February 24, 2020, and STILL no money and STILL being ignored.

I got a quote and paid. Then the agent told me the price will be doubled. I asked to cancel the policy, the agent said ok. But never refund me! What kind of company!!! I submitted online complain form from www.allstate.ca and also sent email to ombudsman but never get a response, even confirmation email!

They targeted my area for a high volume of claims for water damage. Mother Nature happens everywhere. I did not make a claim. It went from 81$ to 159$ per month. They didn’t require a signature for this behind-my-back increase but to stop it I have to take a day off work to go and sign. So shady I’m disgusted. No one answered my email online and now they say too late, tough break. I’m cancelling today. Save yourself 1200$ and go somewhere else for insurance.

Been battling since august for a 50$ fee for a declined payment that wasn't my fault.

Agents either don't respond to emails or keep asking for additional documentation.

Incredible

Edmonton office. I phoned for a quote and they beat my the insurer I was with so I went with them. Compared apples to apples. Two weeks after paying the full premiums the invoices started to arrive for more money.(four invoices in a month all different amounts). I called my agent and was told the distance from my house to the fire hydrant was the reason. One hydrant is two houses away the other is three houses away. Two hydrants on my block. When I add the 4 invoices to the premiums already paid my insurance is now considerably higher than my previous insurers. Calling the office and asking to speak with someone in a management position does no good. They are always in meetings with their agents and do not call back. Will not insure with them again. Beware of their tactics to gain clients.

3 months into my new policy I got a letter stating that I need to pay the full year's difference on my home and auto policies or they will be cancelling my policies within 10 days if payment was not received. The money was in my account (I had more than enough to pay for the year, let's put it that way), but the error was on their end an not mine! Fast forward a few months later: I just bought a new home and called them, giving 2 weeks notice that I would like to transfer my policy to my new home. 4 days before I take possession of my new house, they call to inform me they are discontinuing my policy, the reason: I own a pit bull puppy, who is crated when I am at work and in a fenced yard!! My dog is friendly and playful and has never been an issue! Besides, I don't even think BSL is legal in Canada. If you have a dog that is considered a "dangerous breed", DON'T insure with them!!! Now I am fighting to get my money back :(

After being with them for over 20 years....i never missed a payment and for the fist time ever and due to my bank card that it got changed and couldn't access my online back accounts while on holidays, they submitted a payment late (which was the reason the money wasn't there) and the payment got back to them due to NSF in the account (because i was going to close that account)... they charged me $50.00 on top of my Bank already charging me $48.00 for it, and i called the office and told them not not to submit the any payments until i got back (need it to wait for 1 day)...and they did submitted again, and they charged me another $50.00 for NSF and my Bank another $48.00.
in total i paid $196 for that transaction. I called the Bank, and they voided one of the $48.00, and called again Allstate, but they didn't care, they told me that they couldn't do nothing about it, not even for the one i personally called and told them not to charge yet and wait for me to be there next day. After 20 years never missed a payment? And this is how you get treated, they do not care about you, they only care about your money!!!!
Do your self a favor and go with someone that cares for you!

As i bought a home , i approached the company for home insurance after sending me a quote they said they couldnt insure me, and woudnt give me a policy number. I was very disappointed as annual premium was low so i went and got another insurance company to insure me. 03 months later i recieve a letter from this company telling me i owe 03 months of insurance premium that is due. One i went through the hassle of disclosure and getting a quote then didnt recieve any policy and now i owe them money for giving me nothing but run around.

With much regret I had to part with Allstate Home insurance after 17 years (2000 to 2016). In recent years, I have found that there customer services have been going down the drain while the premiums were skyrocketing. Specially in the last one year, their agents (perhaps not all) have become very arrogant and rude. Instead of professional client service and meaningful communication, they have been redirecting calls and if one is lucky to get his/her agent, the conversation experience would leave a bad taste in the mouth. It seems that they have put a bunch of clerks in the customer services who would only point to their head office if a customer required clarifications. Obviously, they have not been trained, not only in customer services, but also in what they sell/service; property insurance. They never return calls even after leaving number of messages in their voicemail. I do not know about other agencies of Allstate, but this is my experience with the agency at 3003 Danforth Avenue.

I would recommend never to go with Allstate insurance. Worst insurance company and I really mean that. First they sent me my car insurance renewal 2 weeks after my actual renewal date. When I complained someone replied back with excuses didn't even apologised about the mess. Now I am having issues with my home insurance. I found out that Allstate cancelled my insurance through my mortgage company that I don't have any home insurance.I never missed any payment. Reason Allstate gave me that they sent letters to get some information about the inspection which happened year ago.I told them I never received any letter about that and then the customer service person told me I have to wait for the Manager to call me back and I have live without insurance for whole day. I told the agent I won't have any insurance for whole I need this matter resolved ASAP and agent refused to help.

End result I am going with another company.

I am telling my family and friends never to get insurance with Allstate.