Allstate Home Insurance Reviews

Our townhouse is standing. At worst - smoke damage and the fridge is lost. I called Allstate on Sunday to open a file. Thankfully, I've kept every single piece of of paper regarding our policy with me. The system shows no contents coverage. In the notes section, a verbatim of my phone conversation with the agent is saved, including me be asking for specific a dollar value for contents insurance.

Now our policy and premiums paid should be proof we have it, but the Allstate computer system doesn't show any policy only that we've paid. Yesterday, I received an email, asking me to scan and email all our policy papers to Allstate. So comforting to know I am the record keeper for an insurance company. If they deny us for something they've sent documents stating otherwise and received payment for, isn't that fraud?

With much regret I had to part with Allstate Home insurance after 17 years (2000 to 2016). In recent years, I have found that there customer services have been going down the drain while the premiums were skyrocketing. Specially in the last one year, their agents (perhaps not all) have become very arrogant and rude. Instead of professional client service and meaningful communication, they have been redirecting calls and if one is lucky to get his/her agent, the conversation experience would leave a bad taste in the mouth. It seems that they have put a bunch of clerks in the customer services who would only point to their head office if a customer required clarifications. Obviously, they have not been trained, not only in customer services, but also in what they sell/service; property insurance. They never return calls even after leaving number of messages in their voicemail. I do not know about other agencies of Allstate, but this is my experience with the agency at 3003 Danforth Avenue.

I would recommend never to go with Allstate insurance. Worst insurance company and I really mean that. First they sent me my car insurance renewal 2 weeks after my actual renewal date. When I complained someone replied back with excuses didn't even apologised about the mess. Now I am having issues with my home insurance. I found out that Allstate cancelled my insurance through my mortgage company that I don't have any home insurance.I never missed any payment. Reason Allstate gave me that they sent letters to get some information about the inspection which happened year ago.I told them I never received any letter about that and then the customer service person told me I have to wait for the Manager to call me back and I have live without insurance for whole day. I told the agent I won't have any insurance for whole I need this matter resolved ASAP and agent refused to help.

End result I am going with another company.

I am telling my family and friends never to get insurance with Allstate.

We had home and car inusrance with All State and have worste experience.
1. Car - We had a no claim accident on October 13th. We called and got the claim #. We made 9 phone calls and faxes and were very frustrated. We called our agent on October 21st and wrote the email below

"Hello xxxx dated October 21st 7:21 a.m.,

There is no update and no phone call returned for our claim. The accident took place on Monday October 13th. We got the two estimates from the body shop and have not heard back. Both the body shop places mentioned it is not safe to drive the car and with the rain and open electrical it makes it worst. Can we please settle something today and get the direction. This is the worst service I have ever received for a claim. I think two adjusters are looking into but nobody has come back with any answer. Can we get the car fixed and can we get a rental today.

Apology to involve you but we waited all day yesterday for the phone call and it is a week now and we have no update or direction.

2. Home insurance - We got the home insurance cancelled the same time we cancelled our auto when it was due. We did not hear back and wrote to the agent again before the renewal date and we get the registered letter with a bill.

I cancelled my insurance as I found cheaper home insurance. 1 quarter of the price Allstate was charging. Without any notice, a collection company wrote me a letter claiming I owed Allstate $100. I was so angry. No notice was given to me at all. No statements or bills were ever forwarded and the agent did not advise me that I would be dinged with a cancellation fee after the fact. I am livid that insurance companies can get away with this.

ALLSTATE ARE SCHIESTERS...STAY AWAY.

After using this company for at least 20 years without one claim they charged me $258.00 for not renewing with them. I found cheaper insurance $800.00 cheaper. They even sent it to a collection agency I would never do business with them again!

I was a 12-year client, insuring my home and cars without shopping around. I phoned around for other quotes this year. I found out Allstate has been charging me twice as much as the others, for less insurance.
I called and asked why. They said they cannot answer that, the prices are determined by their central office.

We had a home policy setup on a rental property and were advised 6 months after they collected premiums and a property inspection were completed that they were cancelling our policy due to the square footage of the property. We called the customer service centre who advised that they would overlook the square footage requirement , but there were numerous findings from their inspection that needed to be addressed, some of which could have threatened the health and safety of our tenants. However, they couldn't provide a copy of the report or give us specific details to remedy the situation. We had to escalate our concerns to the Ombudsman who then had to go to the Underwriting area to see if they could clarify what the issues were, all while our tenants could have been in danger. After countless phone calls they offered us a small discount on our home property but still expected us to invest additional time and money into addressing concerns they knew about when the property was originally insured. Allstate has a disastrous customer service team, they provided us with horrible and misleading communications, and wasted an enormous amount of our time. Unfortunately, they don't appear to be aware that there are countless competitors on the market perfectly willing to collect premiums from us.

They ask for too many things, even if I can prove them they are the only company asking for that. My house is brand new and garanteed for 5 years, but they still ask me to modify it, even if I have a recent inspection report saying that it's fine.
For refund, after a 2 months service, they kept 40% of the annual fees.
Really disappointing.

I'm a first time home buyer in Nanaimo, the house was actually pretty new which was built in 2009, had no problem with I until last year. I went on a trip and lost my suit case which I was considering claim under my home insurance. Trying to get some information on how to do it, and what is going to happen with my premium, never got back to me on time. About 8 month later( claim still not resolved, and the claim was not even officially made ) right before my policy due date I got a emailing saying they are not offering my house insurance, called back ask for reason , got kicked around for the reason that no one can access my file, at the end of the day, nothing responded. Either way, I'm not going to stay with this insurance company . And I highly advise anyone who is buying a house , do not go with them .