Pembridge Insurance Home Insurance Reviews

I had insurance with Pembridge through a broker for the house. Firstly, the brokerage charged me CAD 150 for the registration. Secondly, I never had any claims and got relatively expensive insurance. This fact I recognized later. So, after nine-month Pembridge sent an inspector to the house who put several non-mandatory recommendations. I implemented some recommendations. After three months Pembridge cancelled the insurance as I was not following the recommendations, which was mandatory in their opinion. The broker withdrew me from the service list as well. So, they push me out. I did not have any choice to find another insurance company. The new insurance is around 20% less with the same coverage and without stupid recommendations. I do not recommend to use Pembridge. I will write one more negative review with Pembridge for car insurance as well.

I paid for condo insurance with this company - but they refuse to honour their end of the contract. My condo sustained water damage from the suite above. I filed my claim as the water was still running into my suite. More than one month, 25 phone calls, 10 emails, and not a single person are helping me. The claims adjuster flat out refuses to provide his supervisors' contact, No one has been out to assess the damage, how long until I have a problem with mould? Avoid at all costs...

I had an extremely unpleasant experience with the insurance adjuster. My unit was flooded, caused by the unit above. It's uninhabitable for 2 months until the restoration job is done. All documents were provided as required, but when I emailed my adjuster regarding living arrangement, which is urgent, there was no response at all for many business days. I called her, the voice mail says she is in office, but she never answered. (Still waiting for a response at the moment) This is extremely unprofessional, and makes the whole incident worse than it already was. Please stay away from this insurance company, it will ruin your daily life when you needed help the most.