Optimum West Insurance Company Home Insurance Reviews

After waiting 6 months to get my floors replaced due to a small water leak under our fridge, we were responded to by our Claims Adjuster like we were doing something illegal! He spoke to me like I was trying to get away with something, my stress levels were through the roof. We had to be out of house but had nowhere in this small city to go to due to summer over-booking at hotels etc. So we stayed in our trailer for 6 weeks while the work was being done. He never returned my calls or emails and I had to contact our broker to get ahold of him for me. When he did call back, he was condescending and rude. He was pushy and drove me to settle when I didn't agree with the amount they owed us for out-of-home living expenses, just so I could put closure to the situation. And after a month I still have not received the reimbursement cheque and he doesn't seem capable of letting me know when it will be coming! WOW!