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Sonnet Home Insurance Reviews

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(31 reviews)
Sonnet
1.7 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

New purchase experience
16.7%
Online quoting
16.7%
Rates competitiveness
16.7%

Top negative trending topics ?

Agent/rep availability
66.7%
Agent/rep attitude
33.3%
Claim processing time
33.3%
Agent/rep callbacks
16.7%
Agent/rep knowledge
16.7%
Cancellation experience
16.7%
Cancellation fee
16.7%
Claim - adjuster
16.7%
Claim - flooded basement
16.7%
Phone wait times
16.7%
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Agent/rep attitude (3) Agent/rep availability (5) Agent/rep callbacks (2) Agent/rep knowledge (3) Billing/payments (8) Brokers, Insurance Agents (1) Cancellation experience (4) Cancellation fee (2) Claim - adjuster (1) Claim - denial (1) Claim - flooded basement (1) Claim processing time (4) Complaints/ombudsman (1) COVID Handling (1) Home Insurance Quote (2) Insurance Rates, Prices (6) New purchase experience (2) Online chat (1) Online quoting (2) Paper mail experience (1) Phone wait times (1) Policy coverage (1) Policy Switching, Cancellation (2) Rates at renewal (8) Rates competitiveness (5) Rates in bundle (1) Renewal experience (1) Website experience (3)
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Do not recommend

by Joanna Garcia on Oct 11, 2023
1.5 out of 5 stars

Terrible customer service.
Impossible to contact them and when finally someone answers the phone they won't let you speak.
Shame for this company. Stay away.

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Review topics
Agent/rep attitude Agent/rep availability Phone wait times