Sonnet Home Insurance Reviews

Sonnet increased my car insurance rates in the middle of the year without letting me know, with the latter explanation that one of the insurance had been cancelled, removed (by me) i.e. car insurance etc. and I had a group discount, which is not true as during the search my second car insurance I did independent application, not part of group insurance application and get rates from Sonnet as an independent car insurance, because money covers these insurances would go from a different account i.e. me and my son in law. Stay away from this company as an absolute scam and not reliable on their promises, offers etc.

So extremely disappointed. My insurance is 300$ a month with you guys, I got into an accident in the middle of OCTOBER, and was told 3 days MAX for an adjuster to call me I am still waiting, I've called TWICE since there asking what the hold up is to be told so sorry someone will contact you in 48 hours and STILL NOBODY HAS CONTACTED ME! Now all the paint chips from the accident are rusted to hell. The guy that ran the red light and hit me in the intersection??? You got it his vehicle is fixed and as good as new but here I am paying up my asshole for insurance for what??? Why have insurance if nothing is going to be done? So extremely disappointed and discouraged...

Pire assurances à vie! J'ai été inondée, il a fallu 2 mois et demie avant que le dossier avance. Ils vont s'obstiner au maximum pour que le remboursement soit le moins gros possible et vous convaincre les même si les vis de votre BBQ neuf dans sa boite sont rouillées, ils auraient rouillés pareil dehors. En plus, ils vont vous envoyer un portail dans lequel vous devez aller indiquer ligne par ligne les biens à remplacer, insérer une photo (pas évident quand ils ont ramassé tous les biens avant de vous demander de remplir ce portail) pour chaque bien et insérer une facture pour chaque article, ce qui représente tout un travail administratif intense et long si vous voulez être remboursé (si vous n'avez pas de factures, ils vont juger du montant à rembourser). De plus, il ne faut pas se tromper et faire soumettre avant d'avoir terminé la liste dans le portail, car ils ne réouvrent pas le portail et considère que ce que vous aurez soumis est ce qu'ils vont rembourser (donc : erreur humaine non permise sur un processus qui vous prendra des heures). je me demande ce qu'ils font avec les gens qui n'ont pas d'internet?

I transferred my property policy to Sonnet in 2017.

Prior to switching to Sonnet, I had continuous policy in 2013 - 2017 and * No claims *
After signing with Sonnet my policy premium started to increase as follow:
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2017: $730 annually ($60.83/mo). * No Claims * 1st year with Sonnet
2018: $829 annually ($69.08/mo). * No Claims * 14% Premium Increase.
2019: $1,003 annually ($69.08/mo). * No Claims * 21% Premium Increase.
2021: $1,379 annually ($114.92/mo). * No Claims * 37% Premium Increase.
2022: $1,543 annually ($128.58/mo). * No Claims * 21% Premium Increase.

Dear Sonnet,

This is to let you know that I have obtained the new property policy from a company that I was insured with prior to switching to you. My new premium will be within 3% of the rates offered to me back in 2017. As it is fairly obvious I will not be renewing the property policy with Sonnet.

I wish your corporate house of cards crumbles fast and loud!

Sincerely,
Your Former Client
Calgary, AB

P.S. Please do not respond with your usual "There were many claims in your area", as nobody believes your lies any longer.

No grace period for cancellation for ‘’non-payment” during COVID-19.
My credit card was replaced and before I had a chance to update the profile with the new info my policy had been cancelled.
Now I have been blacklisted and can’t receive insurance on my home from other Insurers.

I have been with them for more than 2 years. No claim, always paid on time. Then out of nowhere and not backed by data they decide to increase their pricing by 110% and 75% respectively for two home policies I had with them. Support proposes me to remove the earthquake insurance which would reduce 100$ / year which would still make for a 95% increase. Support could not find data to support the drastic increase other than saying "we recently adjusted or pricing chart". I can't believe it's legal to increase pricing from 46.16/mo to 97.33/mo without valid reasons for a client without claims. This is a 110% increase!!! Avoid this company at all costs. Not worth the time. You can find better pricing with any other company.

Changed carriers after 25 years because Sonnet was cheaper. That lasted for 2 years then year 3 - 70% increase! From $800 to $1400 and no claims, ever. Really, annoying was no notice it was going up that much. Just quietly charged to the card and it was a few days till I noticed and cancelled so they ripped me off for $20. Sonnet claims price went up because of claims, your neighborhood and some other things but went back to the previous carrier with only a marginal increase over last year's Sonnet price. They may start off cheap but no good for the long term and not worth the hassle of switching from a long term relationship with a previous carrier...

I was sent to collections with no notification that I even owed them any money. I’ve been in the house with my newborn baby since COVID-19 has started and I haven’t missed a call text or message during all that time and today received a phone call from a collection agency stating that I owe them money from March. It is now June. I am confused and wondering why I paid double for the first month of it doesn’t cover my last.... and why was I not called, emailed or mailed any notification? Not good service at all!!!

I took out a home insurance policy in July of 2019. I was very pleased with my quote. It was the best quote from the 3 places I searched for. I just received my renewal. It went from 74.37 a month to 222.33!!! That's triple the amount. They give you good rates the first year but watch out. I am not renewing. It's unbelievable and I am not sure how they can get away with this. The is criminal in my opinion

I don't know if they easily pay in case of sinistre, but they send very easily recall to pay even when it's already paid. So, some people can pay twice and maybe never see the mistake. Another trick to increase ther business. Quand une compagnie d'assurance qui a encaissé la prime, réclame une autre fois le paiement, ça sent l'arnaque. Ils doivent faire ça à tout le monde et à la fin, il y a ceux qui ne s'aparçoivent pas qu'ils ont payé 2 fois et qui se font avoir. La politique de l'erreur, on connait. En plus, toujours dans le même sens. Bizarre, non ?