Don't put in a claim!
by Frank Renz on Jan 13, 2024
1 out of 5 stars
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Sonnet Home Insurance Reviews
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(31 reviews)
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Terrible customer service.
Impossible to contact them and when finally someone answers the phone they won't let you speak.
Shame for this company. Stay away.
If you never have to put in a claim then this is a great company when it comes to accepting your premiums paid. In the recent past (have 3 home policies), I have had 3 claims, 2 minor, and one larger. The larger one is still going on after 1 year with 6 different claims agents involved over the year. Adjusters don't care, their managers seldom care, the client has to spend hundreds of hours accumulating information in their format, to their satisfaction, and still has to wage a never ending battle for fair coverage settlement. Communications is terrible with this company in the way that it appears they are 90% understaffed. They also like to make up rules and guidelines from thin air without any substantiation.