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Sonnet Home Insurance Reviews

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(31 reviews)
Sonnet
1.7 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

New purchase experience
16.7%
Online quoting
16.7%
Rates competitiveness
16.7%

Top negative trending topics ?

Agent/rep availability
66.7%
Agent/rep attitude
33.3%
Claim processing time
33.3%
Agent/rep callbacks
16.7%
Agent/rep knowledge
16.7%
Cancellation experience
16.7%
Cancellation fee
16.7%
Claim - adjuster
16.7%
Claim - flooded basement
16.7%
Phone wait times
16.7%
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Agent/rep attitude (2) Agent/rep availability (3) Agent/rep callbacks (1) Agent/rep knowledge (2) Billing/payments (7) Brokers, Insurance Agents (1) Cancellation experience (2) Cancellation fee (1) Claim - adjuster (1) Claim - denial (1) Claim - flooded basement (1) Claim processing time (4) Complaints/ombudsman (1) COVID Handling (1) Home Insurance Quote (2) Insurance Rates, Prices (3) Paper mail experience (1) Phone wait times (1) Policy Switching, Cancellation (1) Rates at renewal (6) Rates competitiveness (2) Rates in bundle (1) Website experience (1)
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Property claim

by Kenan Emin on Sep 3, 2023
1 out of 5 stars

Due to weather and rain on August 24th and power outage for about 8 hours our sumpump stopped working and our basement flooded, today is September 2nd and we live in a smelly molded house and no action been taken. l wish l could rate them minus 5, this will cause health issues to us and it's serious.

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Review topics
Agent/rep availability Claim - adjuster Claim - flooded basement Claim processing time