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Sonnet Home Insurance Reviews

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(31 reviews)
Sonnet
1.7 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

New purchase experience
16.7%
Online quoting
16.7%
Rates competitiveness
16.7%

Top negative trending topics ?

Agent/rep availability
66.7%
Agent/rep attitude
33.3%
Claim processing time
33.3%
Agent/rep callbacks
16.7%
Agent/rep knowledge
16.7%
Cancellation experience
16.7%
Cancellation fee
16.7%
Claim - adjuster
16.7%
Claim - flooded basement
16.7%
Phone wait times
16.7%
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They cancelled my policy because my VISA was compromised twice in one year

by Karen Christensen on Jan 26, 2024
2 out of 5 stars

Sonnet's rules are outrageous. Credit card fraud is rampant, everyone knows that. In 2023, my VISA had to be cancelled/re-mailed to me twice, in March and in November. As a result, 2 of my monthly payments of $66 didn't go through. I called Sonnet with the new VISA number after the fact in each case, and when I called the second time they said, 'Sorry, your policy is being cancelled.' Really? A customer with a perfect 900 credit score is cancelled? Outrageous.

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Review topics
Agent/rep availability Cancellation experience Cancellation fee Renewal experience