Economical Insurance Home Insurance Reviews

Well - I went for the cheapest home insurance with the coverage that I wanted ... and now I am paying for it.
We had a break-in back in early March 2014. The theives pried the back window off - did not break the glass - entered and stole over $10,000 in items.

First - don't ever have a breakin outside the insurance company's business ours - or on a weekend ... Adjusters don't work weekends. Ask the theives to come back when it's convient for the insurance company. The breakin happend on a Friday evening ...
Had to call Economical Emergency Claim line to get a window board up ... of course having to sign a documents for the Restoration company saying that I will pay for everything if they don't get paid.
Got told by Economical rep on the Emergency line - that an adjuster and restoration estimator would be out likely within 24 hours.

When Economical finally contacted me almost 3 days later - found out that they hired a restoration company to come and restore the window damage. They in turn - sub-contracted the window repair out to another firm.
Great progress ... Window estimator comes in a week later - yup 1 week later ... estimates the window. Insurance company quickly approves window some $600 - and a week later the Window company arrives to install the window . But it's the wrong window type, the estimator quoted a straight double pane of glass panel - not one that actually opens. Installers measure everything up an new - take photos and the window the theives pried off - back to their office to get a new estimate together - new estimate submitted to insurance company for approval almost $2000 ... that was start of April. ( Yes bad April 1st )

When June roles around and I don't see a window in sight - I contact the Insurance company to ask what's going on ... told that they have paid out the restoration company .. ( hugh? - intersting getting paid before the work is actually done.. .... )
June rolls around - and they finally come to install the window.
The installers take no care to ensure a clean work area - damage the hosue stucco and trim getting the window in - don't seal the trim /window edge with calk . And with all that - they have no screen for the window ... nor a handle to crank the window open .. nor the right hardware on the window to match the rest in the house. And the wood trim is incomplete - and not finsihed.

Of course you wonder why I am blaming the Insurance company - and not the window company and restoration company .... problem is - when I email or called the insurance firm to ask that they call the restoration company to get things going and corrected .. I hear - dead silence .. nothing - not a word from the insurance company.

Economical's insurance adjuster that was handling my claim .. suddenly leaves the company June 6th ... and no one from Economical contacts me to see about the pending items still remaining on the claim - let alone the window restoration.

I eventually get contacted by a new adjuster - whom states that the claim is closed ... ( hugh ? that's news to me ... ) .. but they called the restoration company and they should be in contact. Oh - and the restoration company tries to forward me documents for me to sign saying the work is done.

Mid June - still no screen - no hardware - no trim - no stain or sealer - and still have items outstanding on the claim ...

And get this ... The police service - whom had only 3 easily traceable stolen items to look out for ... make an arrest . The suspsect gets scheduled for court ...

I now fully expect that the suspect will get their day in court - hopefully be found guilty - and sentenced ... and I will still have a half finished restoration and items still remaining to be settled on the claim.

I have since asked my insurance broker to find me alternative insurance ... but have been told - that insurance companies won't touch me until I have 0 outstanding claims ... ( which is kind of funny since according to Economical - my claim is closed ... )
I am also preparing Better Business Bureau complaints against the Insurance company, the restoration company, and the window company.

So - be warned people - you get what you pay for.

Took higher rates then quoted, increased rates and when the ice collapsed my pool they refused to cover it even though I had a extra pool coverage. They told me there expert said it was not covered but an expert never came to look at it only a someone to take pictures. They use every excuse not to cover a claim. I have cancelled my insurance and would suggest no one use this dishonest company.

My mother is insured with Economical for over 50years with only
2 claims during this time. every year i call for explanation about the
huge increases. (almost doubled in the last 5 years)---all excuses
about large claims etc. Last year with the floods and huge storms
she put a claim for roof and water damage. they sent an adjuster
from Alabama (to toronto) and his findings was that the roof
had some wear and tear therefore no coverage. the roof was
about 10 years old. I insisted on having the claim dropped as
I had requested clarification on this before he was sent and they
had already decided that she was not going to be covered.
It was dropped but i was told that all the repairs had to be done at her
expense and proof had to be sent that it was completed before
she could be re-insured. SERIOUSLY - we are now obliged to keep
our homes is perfect updates and repairs so we can buy insurance
so that there is "NO RISK" to them!!! And what is the
purpose of insurance again??? If my house is all perfect
and updated what is the purpose of these insurance companies?
Government reviews are needed now for home
insurance companies. Contact your politicians.

They cancelled my home insurance, I tried to contact them to explain that I didn't receive any calls and that I thought I was paying 1/2 at the beginning then half after 6 months. They didn't care, they cancelled my home insurance which made me a risk with other insurers, it was the first time this happened and they just didn't care. Needless to say I cancelled my car insurance with them which has never been in default for 6 years. In addition I had sent $200 before I knew they cancelled, because it was about that time, they sent me a letter saying they would send back the full $200 but then they sent back $64.74. Both the broker and insurance company are completely useless!!

When my basement flooded recently, due to constant torrential rains falling for days on end, and finally coming through the basement wall, Economical Insurance refused the claim I had made. Their reason given for refusing the flood damage claim was explained away as this : Somewhere in the fine print there was a clause excluding the validity of anything other than flooding due to a burst plumbing pipe or coming through a floor drain.They , at no point, had made any diligent effort to let me know that I wasn't covered for this all too common experience among property owners. Or even more simply, just raised the amount I paid per year to cover this possible occurrence.. No, it seems obvious that their tried and true method is to skin the client for lofty premiums without ever paying out a nickel to the client in his hour of need. Therefore, Economical Insurance is not only a band of thieves, but they lack basic human empathy . The worst insurance company in the world is spelled - Economical .

I was a first home buyer and I didn't have the experience then and they charged me for my home insurance a monthly $280 and I became busy with my bills. When I realized how unfair and ridiculous the fee was I brought it to their attention finally I was able to reach them after many tries and they informed me that this was the best they can do it and that it is actually a very reasonable price. So then I got new insurance for less than half of the amount they charged me and more benefits then I was receiving with Economical Insurance. I asked them several times how much they will charge me for cancellation and they informed me only one more month penalty yet I come to find they have taken $720 from my account!

We have been paying our premiums in full and on time to Economical for 15 years. Our family suffered an unexpected tragic lost of a family member thus sent in our payment a few days late. Called to explain the untimely circumstances which took priority at the time and asked for consideration regarding the matter and offered to provide information so that they could confirm the pasting of the family member. The company would not reinstate the policy although had no issue cashing the cheque and applying the payment towards a policy that they had cancelled and wouldn't reinstate. Cancer does not discriminate and I hope that when any employee at Economical is impacted by this disease, either directly or indirectly, that any persons/organization they in contact with during the ordeal do not subject them to the same insensitive, harsh and callous actions of this company. I manage hundreds of units that require all types of insurance and will ensure this company is not a consideration. When you don't have customer loyalty to sustain your business and treat customers in the manner that has been shared on these posts, the future of your business is volitle. Exceptional customer service is paramount in your line of business. Extremely disappointed that this foundation is lacking in your organization.

Horrible experience with this company, best case, they do not care about their customers. Worst case they have a predatory business model designed to bait and switch you to higher premiums. After moving residents we were not receiving our invoices via postal mail (no idea why). As a result, we were not able to pay by the due date (how could we, if we didn't know they were due). When the second invoice did finally arrive it was two weeks after the due date. They got it wrong for two billing cycles and then cut us off for two late payments. When we tried to fix the problem and inform them that invoices were not coming to us, they told us there was no way to fix it and we would need to pay double the premium for a new policy. Blatant stand over tactics and total lack of empathy for circumstances they are "by traditional postal mail only" invoicing method caused. It almost felt like they purposefully sent invoices late (or didn't send). Then tried to force us to pay more. Do not go with this provider, they do not care about customer service or building customer loyalty. The customer is just another number in their balance sheet and they do not value or respect them at all.

I had a house policy with them for 3 years, there was a payment due May 17. I was in Ottawa and failed to get it to them on time. Upon my return on June 3, I went into the office an paid the full amount. 2 days later I received a cancellation notice via registered mail. Notifying me that the policy will be cancelled effective June 15. Now I have to wait for a refund cheque. No communication other than the registered letter, no phone calls, no emails, no online account access. The lousy company seems quick to screw over people.

I changed banks, so I called up my broker and give her the new info. She said to put to stop payment on next withdraw, just to be on the safe side. So I did. Well, Economical took it as a refusal of payment and cancelled my insurance. When I tried to reinstated, they gave me a price that was 30% higher than my original price, because I was a financial risk. That's after being with them for 6 years and never bouncing a payment