Intact Insurance Home Insurance Reviews

Never had an insurance claim ever. Determined a water leak at a lower wall behind a dresser. Called Intact insurance, girl who answered was unpleasant, unhelpful and stated that we needed to hire someone at our expense to determine the water leak. Company assigned Todd D as the adjuster. Let me just say that this individual lacks customer service to the extreme. He never visited the house to inspect, he assigned someone he knew Onside restoration just as terrible a company who sent a third party to inspect the house water leak. This was not systematic, I had to continuously call and message to put things in action. Todd D lacked communication from the start (extremely hands-off), never provided a status at each stage, I had to continuously call. He should NOT be an estimator. I not only question the company but their hiring practices as well. Not one person could determine the water leak and with inconclusive data denied the claim which coincidently would have cost me a 1000 dollars for the deductible to begin with. Unfortunately, I was talked into trying Intact insurance, however, I would STRONGLY suggest that you carefully choose another insurance company. Read other reviews, you will notice a common theme. You are better off leaving your house uninsured than to choose Intact insurance. I wish there were negative stars to rate this company.

Terrible. Terrible. Terrible. Stay away from this company. Ongoing home insurance claim and they are giving ZERO support. A battle all the way.

I had a claim a few years back. I had a small house fire that turned into a nightmare. Their adjuster accused me of wanting to stay in a hotel because it had a water slide. He also kept suggesting that I was trying to get more back than I lost. At the time I had a newborn child and a toddler, a fire was stressful enough without the stress that Intact added. They immediately raised my insurance premium to try and recuperate their loss. Needless to say, I've switched providers and cut Intact's premium in half with better coverage.

We had a cottage fire. Intact did everything they could to lowball us...delay...not answer emails or calls for months...cause traumatic stress...and engaged in bad faith. We found a lawyer and won. Do NOT speak with them on the phone or at one of their 'meetings'...get EVERYTHING in writing. I would give them 0 stars if I could. Their commercials are complete lies.

If your place suffered a great deal of damage, get a lawyer to deal with these guys. I had to tell the contractors and/or their helpers that Intact had hired what needed to be done and how to do it, otherwise, nothing would have been done. I am not an expert on major house repairs, I should not have been in charge of the workers. Nightmare for months.

Horrible, horrible company! I was a faithful customer for over 25 years and never even made one claim (not even during the dreaded ice storm). Had to cancel my insurance because I was moving to another province. Intact continued my policy regardless and is now charging me for 3 more months, even though I did not live there. Have tried over and over to explain this to their broker, but it fell on deaf ears and they have now put the case into collections, without addressing my correspondence. I have no choice except to pay for a service I did not want. Their commercial about caring about people is laughable, to say the least. Find a better company that treats their clients properly.

We had tenants insurance through Intact. Our basement suite flooded, and Intact was very quick to respond at first. They walked us through every process and packed up our things in a timely matter. HOWEVER, they lost some of our valuables and broke our 55” Samsung smart television upon moving back in. They offered us $500 compensation for the TV which we declined as we just wanted them to replace it. Once we refused to accept the $500, they stopped answering our calls and refused to negotiate. We haven’t heard anything back about our lost and damaged items and every time we try, the person on the other end says “They can’t do anything.” Save yourself the stress and worry and go with an insurance company that actually helps its' customers in times of need.

I have had two dealings with the claims department, first was our whole neighbourhood was flooded, all my neighbours got paid by their insurance but Intact denied my claim. I went to change insurance companies but was denied because I had a recent claim. Even though I did not receive a payout. 7 months ago I had a break in while on holidays. Did my due diligence and made the police report, the list of loss, got all the prices, then they made me do it a second time and have it notarized. In 7 month I have talked to the adjuster twice, she fails to return phone calls or emails. Called and asked for her supervision, left a message for him to no avail. He never returned my call. Sent an email that I was going to make a formal complaint if I did not get a response, a month later still nothing. Called the complaints officer and was told I could not make a formal complaint until I tried to deal with her manager, proved I did that already and then the story changed so I couldn't make a formal complaint until they did an investigation. I have now had to hire a lawyer and still can't get anywhere with these crooks. The law states you have to have insurance but it appears the insurance company doesn't have to follow the laws or pay you for your losses. I have gone as far as sending them a copy of the insurance laws and highlighted the multiple ones they are breaking or bending, they do not care.They hope you will run out of money to fight them and just go away

I had my home insurance with Intact for number of years. Premium was reasonable and didn't have a claim until April 2017. We had a minor leak from the roof following the wind storm and I lodged a claim for the first time. The so called Claim Adjuster who was assigned to us was just terrible and after months of processing the claim, we received a notification that our claim was not covered and hence eligible. Our roof was about 7 years old, made of fiberglass shingles and in good shape. We were told by the one who repaired that it was the wind storm that caused leak through the vent. We are okay with the reason our claim was denied but we were disappointed by the unprofessional manner our claim was handled by Intact.
Our policy was due for renewal in August 2017 and we did not accept the renewal offer from Intact although their offer was less than the one we accepted. You cannot do business with a company you don't trust.