2 Claims, 0 Problems
by Rock Star Gar on Aug 5, 2019
5 out of 5 stars
Home Insurance Reviews
Intact Insurance Home Insurance Reviews
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(153 reviews)
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Customers pay premiums for years, one time for a small claim, the insurance company does everything in their power to run you down... Makes you call them, again and again, they make you tired. Intact is the worst company of all. Their rates were a bit lower, but if you have claim you will not recover anything. Shame on them, and shame on me for using them in the past. NEVER AGAIN!
The only ones who benefit from your claims are the insurance companies including Intact. Our insurance will increase 200.00/year for 5 yrs for a vandalism claim. Most insurance executives live like kings.
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I had a claim a few years back. I had a small house fire that turned into a nightmare. Their adjuster accused me of wanting to stay in a hotel because it had a water slide. He also kept suggesting that I was trying to get more back than I lost. At the time I had a newborn child and a toddler, a fire was stressful enough without the stress that Intact added. They immediately raised my insurance premium to try and recuperate their loss. Needless to say, I've switched providers and cut Intact's premium in half with better coverage.
I am headed to my broker's office shortly. Just got our home insurance renewal. They want $3614.00 per year for a home that is worth only $350,000.00.
We have never had a claim with them, or anyone else for over 30 years.
We have bundled coverage with them, (they have our car insurance), which supposedly will make the package cheaper. Our car insurance is another 1500 bucks per year for 3 cars, 2 drivers with totally clean records.
We have had our insurance with this broker since they were Robinson Agencies, many years ago, they are now Western Financial Group.
We have never had any water or sewer backup in our home, and have owned it as our primary residence for 18 years at this location.
So much for customer loyalty on their behalf. I would not recommend Intact insurance for anyone at this point in time. I am skeptical as to whether they will reduce our costs to comparable companies, so I am definitely shopping for another insurance company. I have heard in the past that it is prudent to change insurance companies every few years, as they become complacent with established customers and your rates just keep going up.
I am going to ask them when I go in this morning, to give me a quote as though I am a brand new customer.
My brother in law in Calgary has a 2 year old house that is worth a lot more than mine pays 1900 per year for his home insurance. Thanks for reading, and I hope it helps someone.
I had trees come down on my cottage property.....Intact Insurance did everything possible to give me the least amount of $ and made a promise of not charging me the $1000. deductable because I have never had a claim in 30 years. Then refused. Worst experience ever. I quickly changed companies and saved $300.00.
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I had home insurance with them and they cancelled me so fast when it was time to renew.. i was at one of their offices to pay a claim from them on my deceased mother's file and they never told me about my home insurance being due.. so i missed the deadline.. i received a letter in the mail that they were cancelling my insurance and we had a water issue here in Gatineau where my insurer is located and roads had to be blocked off and i couldn't go to pay my insurance on time so i got penalized for that and now received a registered letter saying they have started to cancel my home insurance.. i find that to be poor customer service at it worst.. The insurance companies claim they have your best interest and they screw you over once they have your money.. CROOKS
Have dealt with my broker for many years. I had house & car insurance with Intact for a few. Rates kept going up and Aug 2016 had a flat roof drain blocked with debris and heavy rain caused a back-up of water with fell into my kitchen ceiling & dining room wall. Intact was quick to open the claim but no-one came for several days. They, through the evaluator, sent the worst contractor possible. The painting had to be done 3 times in a couple areas but the final repair was only a passable quality- not what Intact claims. The job which would normally be 2-3 weeks maximum was done in 11-12 weeks - wow. Now my renewal is up and my house insurance cost was $1362 last year and has skyrocketed to $1822 this year - increase of 34%. The total damage to the house was $9123, but because there was hardwood floor water damage also and there was no room in the house to store the furniture, so I accepted a cheque of over $2200 and the contractor was paid the balance. I did not have the subcontractor re-do the floor & refinish. Thank God I didn't have the incompetent sub complete the floor refinish. Intact hires the cheapest worst contractors to save money for themselves but jacks the renewal price after. Intact never again - do not go with them either for a house or car insurance. They "seem" okay until there is a claim but then - pow
Please don't go with Intact. EVER for anything. We paid them 800.00 monthly and when a claim came up, they most certainly did NOT have our back. When we cancelled, they tried to claim we owe THEM money. What a hoot. Worst company on the planet. If I could give them negative stars I would. Hard to believe any truly reputable broker would use them so beware of who you deal with.
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These scammers quoted me over $1700 to insure my house, i went to another company which only charged me $850. These guys ask way too many questions and add unnecessary paper, which makes getting insurance way too complicated. STAY AWAY FROM THESE SCAMMERS!!!!
I have had two claims with Intact. First was when my car was broken into and all of my music gear was stolen. The cost was substantial with a $3200 guitar, $2200 amplifier, $1000 microphone and a lot more for accessories. My auto insurance (comprehensive) had to take care of the smashed rear window, but minus the deductible, Intact cut a check for the rest, asking only for quotes for replacement. For most, I was able to provide receipts and those values were covered. For my guitar, I showed online prices in Canada from music shops and that was covered as well, all with the amount for sales tax and GST. The adjuster was polite, stayed in contact and the whole process was over with very quickly. The 2nd was a water damage claim. When replacing my carpets, I was installing new carpet rack strips where the old ones were but had to put the nails in the concrete sun-floor about an inch from the holes left by the old ones. On the LAST strip, the nail hit a water line, sending a stream of water up like a fountain. In my condo, the water shut off valve was hard to get to, with my hand too big to reach between the wall stud and another pipe between the opening and the valve. By the time I forced my hand through by dislocating three fingers at the top knuckle, my hall was under inches of water and the two suites below me were just disaster areas. I have done everything from building condos from the foundation up to roofing, flooring/tiling, carpentry, drywall, electrical and owner's side plumbing. What I found when the subflooring was chipped away to repair the water line was that it was left free-floating when the sun floor was poured and was only less than a 1/4 of an inch under the floor. The nails for carpet tack strips are 5/16" long, with just the tip puncturing the line. How the original installers never hit the line is beyond me, but at that exact spot, it crossed the line where the strips are and was raised just enough in that spot to create that flukey situation. I described this scenario because Intact could have been total assholes, looking for negligence to skirt their involvement. Instead, they went to bat for me. They sent crews and an adjuster immediately, said they would cover the costs of food, hotel, pay me for any work I did, cut me a $1000 check for the condo's $10k deductible I had to pay a thousand of, reimbursed me for the ruined carpet and underlay I just installed and compensated me and my son for each hour we had to move things around and get the house back to normal. They even calculated an amount for my inconvenience that covered my $1000 deductible. All funds were paid quickly and they kept my file open until everything was settled just in case there were any further out of pocket costs. The crews and plumber were paid directly as well. So, in both experiences, I have very little to complain about. One minor disagreement on value, but a far cry from getting ripped off by them. Remember, out of millions of consumers, only a few with bad experiences are usually motivated to post their experiences, usually out of spite. If everyone with good experiences posted, the few with complaints would be lost in the shuffle. My previous insurance company was terrible and their lack of value to me led to the switch to Intact, where I have been very pleased by their rates (in comparison of course), customer service and their follow-through during both claims. My second claim adjuster was brand new to the business and offering her a little patience didn't hurt while she consulted her way through the job and in the end, she did fantastically. The first was just pro all the way through.