Intact Insurance Home Insurance Reviews

I am headed to my broker's office shortly. Just got our home insurance renewal. They want $3614.00 per year for a home that is worth only $350,000.00.
We have never had a claim with them, or anyone else for over 30 years.
We have bundled coverage with them, (they have our car insurance), which supposedly will make the package cheaper. Our car insurance is another 1500 bucks per year for 3 cars, 2 drivers with totally clean records.
We have had our insurance with this broker since they were Robinson Agencies, many years ago, they are now Western Financial Group.
We have never had any water or sewer backup in our home, and have owned it as our primary residence for 18 years at this location.
So much for customer loyalty on their behalf. I would not recommend Intact insurance for anyone at this point in time. I am skeptical as to whether they will reduce our costs to comparable companies, so I am definitely shopping for another insurance company. I have heard in the past that it is prudent to change insurance companies every few years, as they become complacent with established customers and your rates just keep going up.
I am going to ask them when I go in this morning, to give me a quote as though I am a brand new customer.
My brother in law in Calgary has a 2 year old house that is worth a lot more than mine pays 1900 per year for his home insurance. Thanks for reading, and I hope it helps someone.

I had trees come down on my cottage property.....Intact Insurance did everything possible to give me the least amount of $ and made a promise of not charging me the $1000. deductable because I have never had a claim in 30 years. Then refused. Worst experience ever. I quickly changed companies and saved $300.00.

April 3 2017 we had a water leak. Intact had a contractor at my house the day after to look at damage. Day 3 we had emergency work done. TWO months later and we have had no resolution what so ever. Not one person is in communication with the other. The contractor says one thing the insurance company says the exact opposite. We are still stuck with this insurance company. Customer service has been awful and are not helpful at all. This company passes the buck from one to another. I feel this will be an all summer fight for what we pay for. Avoid at all costs. Go elsewhere for insurance it is not worth the hassle and stress this company puts its paying customers through. They make no extra effort into helping.

I wish I could give them no stars. They are the biggest scam artists and will do anything to take money from people. They will ask for payment without any documents (they do verbal agreements without you seeing any documents...I know, super professional and legit company) and say “Your documents will be sent in the mail. How will you be paying right now?” type of company. I actually thought I was being scammed, that’s how they do business. When I accused them of scamming me, they eventually sent me the proper documents via email (they should’ve done that in the first place like normal companies). I then was going to pay in full when they properly handled things. They said they need to go over the phone conversations and would review my file and let me know...leaving me to wait with my house insurance near the end date. They are now taking me to collections and they are wanting me to pay for them being incompetent. I was forced to go with my other insurance company because I would’ve been without insurance and they were “reviewing” my file. It infuriates me to think of how many people this has happened to. My mortgage company keeps getting cancellation of house insurance letters from them because I am fighting this. Go somewhere else, they have treated me like absolute garbage this whole time and I’m appalled at the way things are being handled. Go with another company! I’m already starting to hear from other people about their experiences. Look at the reviews. This company will be going under for sure. Just want to save people from getting ripped off if I can.

Do not buy insurance with Intact!!! My townhouse was recently destroyed by water and fire due to a unit that was attached to mine started the fire. Most of my belongings were intact but damaged by water from firefighters protecting the spread of this fire. The adjuster I got came out and was very sweet and kind at first when we met her the same day of the fire. The things changed quickly when we met her again to do a walkthrough. Made me buy hard hats, safety glasses, gloves, steel toe boots and face mask with my own money! My wife is pregnant so we had her sister come along. So I had to supply all that stuff myself. Then she accused me of not trusting her because all I wanted to do was walk through my house and take pictures of all my belonging so I can have a photographic memory of what I lose, so I can claim it. That seems like a normal thing any homeowner would do when something like this happens. She just cared about me signing papers to hand over my house to them to destroy and raid. Anyways there a lot more things and that's all I have been through so far. I am still in the process of recovering my things but I'm terrified of what will happen next because these people working on my claim give zero remorse and let you know right away through the things they say, body language and how they act that they just hear to save the company money and that they don't see you as innocent victim that you. Moving my insurance for sure after I'm done dealing with them! Feels like a nightmare!!! Being a victim of a house fire and also knowing that your insurance doesn't have your back while this process still ongoing!

My experience with Intact was less than 1 star can represent. I would rather drive with no insurance than deal with these money-hungry highway thieves. Now that I've moved on to a better company I can fully recognize how bad Intact is. Have a nice day.

Wow, these guys are snakes. Even charged a fee when I decided I did not want to renew my insurance with them. I'd rate less than one star if it were possible.

They totally took advantage of an immigrant family with poor language skills. They would not cover a claim even though the roofer sent a report with pictures. Our broker gave very poor customer service and I rate her terrible. I will be cancelling my own policy with Intact insurance because of this experience. They may cost less for insurance but if they don't pay valid claims it's like you don't have insurance at all.

Customers pay premiums for years, one time for a small claim, the insurance company does everything in their power to run you down... Makes you call them, again and again, they make you tired. Intact is the worst company of all. Their rates were a bit lower, but if you have claim you will not recover anything. Shame on them, and shame on me for using them in the past. NEVER AGAIN!

I was looking for home insurance and I provided all information to the Intact agent. He said he will get back to me soon. After one week and two follow-ups still no update. If they are not able to provide the quote on time, how they will process your claim in emergency. I don't want to do any business with Intact