Intact Insurance Home Insurance Reviews

I've called on three separate occasions and on every occasion, the CSRs are unable to locate my file and states that there is no profile created for me. I've gone through the process of providing all of the details, taking over an hour of my time in order to obtain a quote. The CSRs advised that I had to wait for the underwriters to get back to them and then they will send me an e-mail or call me. I never received a phone call or an e-mail. I called them back and again, my profile is not in the system. I did not want to start over again with another CSR. Obviously, my money is not good here at Intact Insurance and my business will never be with Intact Insurance. I would advise my family and friends to stay away from Intact Insurance. If obtaining a quote/estimate is this difficult, I could only imagine the claims process. I've never dealt with an insurance company that is this incapable.

I was looking for home insurance and I provided all information to the Intact agent. He said he will get back to me soon. After one week and two follow-ups still no update. If they are not able to provide the quote on time, how they will process your claim in emergency. I don't want to do any business with Intact

These scammers quoted me over $1700 to insure my house, i went to another company which only charged me $850. These guys ask way too many questions and add unnecessary paper, which makes getting insurance way too complicated. STAY AWAY FROM THESE SCAMMERS!!!!

We had a home and cottage insured with Intact. When we started renting the home through AirBnB, they dropped us, offering us an alternative that the agent advised us no to accept, one reason being that the coverage was next to nil. We were able to obtain a regular home owners policy from State Farm, with some conditions on our rental activity.
As for the cottage, we signed with Desjardins, for about a third of the premium that we previously had with Intact.
We have no claims experience to assess Intact or Desjardins. We have some experience with State Farm, and it was superb.
Bottom line: I WOULD NOT RECOMMEND INTACT.

Very very unpleasant experience with a real b from Quebec who wasn't even trained to listen (and not interrupt), let alone try to THINK and come up with an efficient, effective way to proceed to get an estimate for my elderly mother's home insurance.
Other companies (with exception of Bellair, whose front line reps seem unfortunately about in the same league as Intact's) were very helpful and suggested ways for my mother to give them her approval for me to talk with them, but not this company.

Wonder what they'll do once the Baby Boom generation all start asking their kids for similar help.

Save yourself some frustration and go elsewhere. The only reason I'm giving a 1-star rating is because it's the lowest the site allows.

My home insurance rate with Intact went up 36% in the past year and the deductible was arbitrarily increased from $500 to $1000 with no explanation. I've been a customer for 12 years with no claims. CAA quoted me a rate that is almost 50% less for identical insurance and with the lower $500 deductible.