Intact Insurance Home Insurance Reviews

I was given false and misleading info from their broker Landing insurance in vernon bc I was over charged and have a credit they will not return and they refused to sell me insurance when I tried to recover the money they stole from me. They only care about taking your money. In my opinion their tv commercial are very misleading.

We were totally ripped off by this incompetent scam of a company. We were sold a home owner tenant insurance policy. Our house was damaged by a tenant but when we tried to claim they told us we had to pay a deductible fee for every individual piece/ incidence of damage making it impossible to claim. Example there were 3 holes in one wall and they wanted to apply the deductible to each one ! Total scam stay away completely from this unethical business. The adjuster was arrogant and rude and sniggered at us when we were outraged at what they did. Totally horrible company.

Avoid them, it's a total waste of time and money. Changing their version of facts any time we speak to them . No transparency at all ...worst service ever , and for a simple case .

Someone left a shop vac plugged in at a home I own which was under construction. I did not yet have possession of the home and a fire ensued, damaging the brand new everything on the all 3 floors and basement. This happened in Dec. 2015. My own insurance company paid for cleanup and new everything, but I still had to pay a deductible of almost $4000. Intact will not return these monies to me and keep stalling, stalling and stalling - and by the looks of these comments, I may not see my monies 'till December 2016! What a horrible company - I am so glad they're not my insurance company, who has been awesome throughout this whole process - Thank you State Farm.

Started a claim adjuster went on holidays so until he gets back no service, offered very low adjustment then second offer worse basisicly told me like or lump it not our problem. Will need to sue now that is what they want to me to do because it is cheaper for them as I will give up. saves them money. never been treated so bad. Would rate them below 0

Another driver backed out without looking and hit my car. Intact offered me less than half the purchase price. I'd bought the car 6 months ago. 2nd offer was keep the car, fix it yourself get $0 and they won't insure it because of the accident. Basically felt like they were trying to steal my car without the courtesy of jamming a gun in my face.

Living in the Toronto area my parent's basement was flooded. We contacted Intact Ins. and they opened a case right away. It took them 5 months before they offered my parents any sort of compensation. They could not get a contractor to the house to clean up the sewer backup so the basement remained flooded for about a week and when it started to dry out the mould set in. Without visiting the house the claims adjuster said there was no reason my parents could not move back into the first floor of the house. The adjuster also said they were backed up with claims so they could not have the house repaired until February 2014. What was most upsetting was the adjuster said there was no reason they could not move back into the house at the beginning of August 2013 though they could not use a fan or air conditioning system just in case there was mould in the vents. Summer time, scorching hot, parents are in their late 70s. What is wrong with Intact's adjusters. Are their clients just a number and their health doesn't matter. I asked the adjuster if he had the vents cleaned and if a test was done on the house to determine if there was mould.
After lots of complaining and contacting the ombudsman's office, the adjuster was replaced. The house was finally fixed back to liveable conditions by May 2014. My parents are no longer with Intact

I have sued intact insurance we are still in court, they are insuring a premise where I got injured, my injuries were very serious, I sued 20 months ago, still waiting, no answer, stalling and consuming time, knowing the extent of my injuries and my disability and incapacity and my health has been destroyed and my life has been wrecked and i am so much in debt at an early age and they are still stalling. I hate this insurance company, the ethics of the non humans working in it, their money hungry greedy lawyers, this is sick.

They are running my life to the ground.
Waiting and waiting and benefiting from from this despicable justice system delaying hearings and stretching the claim.

I feel sick every time I hear INTACT insurance

All they're good at is collecting money, bunch of remorseless heartless ppl

We had a home and cottage insured with Intact. When we started renting the home through AirBnB, they dropped us, offering us an alternative that the agent advised us no to accept, one reason being that the coverage was next to nil. We were able to obtain a regular home owners policy from State Farm, with some conditions on our rental activity.
As for the cottage, we signed with Desjardins, for about a third of the premium that we previously had with Intact.
We have no claims experience to assess Intact or Desjardins. We have some experience with State Farm, and it was superb.
Bottom line: I WOULD NOT RECOMMEND INTACT.

I have been with the same broker for 25 Years and with Intact for 12 Years.
I have never made a claim, always paid my premium in full.
When I received my 2014 policy renewal I noticed extra charges for Identity Theft.
After reviewing the coverage I concluded the amount and what Intact would cover was nonsense and terrible value. I contacted my broker and requested Identity Theft coverage be deleted.
My broker said OK no problem. Next day my broker called and said Intact Insurance wants Identity Theft coverage deletion in writing otherwise they will not delete coverage. I sent my broker the request in writing. Next day my broker calls to say that Intact will not accept my request because it must be signed by all named in the policy. I sent my broker a second request in writing signed by all named in the policy. Finally request to remove Identity Theft coverage removed. Thanks for wasting my valuable time Intact Insurance.

When I received my 2015 policy renewal I had to go through the above process all over again.
Thanks for wasting my valuable time again Intact Insurance.

I have just received my 2016 policy renewal. Identity Theft has again been included in my policy the only thing I will be signing is a Cancellation Notice of the entire policy.

Intact Insurance is a Ridicules Company and one has to wonder if you have so many problems with Intact with an absolutely claim free history. They must be absolutely terrible to deal with if someone ever has the unfortunate situation of dealing with a loss!