Meloche Monnex (TD Insurance) Home Insurance Reviews

I've been with Meloche Monnex for 30 years. Since TD Bank bought out Meloche, it is like dealing with a low-end insurance company.
This year's renewal, all of sudden they gave you a hundred pages of policy listing what they do not cover including theft and attempting theft.
Yet most critical info about dwelling amount is not given to clients.

Called their customer service, waited for 2 hours to get answered. Very poor customer service.

The agent was trying to sell your policy saying this and that not included.
On top, for the same house, their record can be changed that you do not have certain items. A tactic that TD has to pay the occurrence.

Agents are not pleasant to speak to. One agent just hangs up on me when I ask for clarification of the policy.

I have been with TD insurance for many years. Unfortunately, had a very bad experience with home insurance renewal this year. The document was sent and was not properly updated. Staff who answered the call said will send an email to confirm the policy update and never receive an email. Make several calls and waiting time to speak to a person took extremely long (over 60min to 90min).