Aviva Home Insurance Reviews

First - Our insurance was on a monthly payment system with the debit occurring on the 14th of each month. Sometime between the 7th and the 10th of December, my husband misplaced his credit card and reported the loss, and asked for a new card to be issued. Our new credit card did not arrive from MasterCard until approximately the 20th/21st of December. On the 24th of December, we went out of the country for Christmas to visit family. Upon our return to the country on the 4th of January, we realized that we failed to call the insurance company to update the card number as we had received mail sometime between the 24th and the 4th to indicate a missed payment. I also received notice of registered mail, which I picked up from the post office on Saturday the 5th of January. We immediately called Aviva (on the 5th - and they were not open) to provide updated credit card information (assuming we were well and fine, considering we were not even 30 days late on the payment). First, they were happy to take our new credit card information to take care of the late payment and suggested that all was fine. After putting through the late payment in full, they advised my husband, and myself (on multiple subsequent calls) that our multiple policies were cancelled and that we would need to reapply for new insurance for all of them. This was the first time we had ever missed a payment (if being less than 30 days late is considered a missed payment). When going through the re-application process, they advised us that our policy for our home had doubled, and that a new internal policy with Aviva would require that all policies had to be paid for up front, in full (I was advised by an agent that this would be a new rule for all new policies going forward for all people in New Brunswick). While we have the resources to pay for a policy up front, many people would not have this ability, and second, to treat a very good customer so terribly is amazing from a business development perspective! Second - when we were with RBC, our policies were about 1/2 the cost. RBC sold the polices to Aviva and sure enough, the policies doubled in cost but we didn't have the time to shop around. Now they are looking for another increase based on the above situation. Third - we have waited for a call back from customer service to discuss the above for 5 days. They suggested that we call back next Wednesday - 2 days before they told us the policies would expire if we didn't reapply. This is a lesson in terrible customer service. Shop elsewhere.

RBC bank screwed up my payments to Aviva and did not pay them (RBC and Aviva are the same insurance company). A week later I get a mail with NSF for payment. I called the company and asked to pay cash to correct the problem. Aviva refused cash payments. Paid by interact online and then they took my money and proceeded to cancel home insurance on the recommendation of their wonderful underwriting dept. Why the stupid person in the dept that did this not look that I paid the company once the problem was spotted. This company needs to fire that moron and get an employee that can read the information before they make stupid decisions as they did to me.

Rip-off artists. Took 2 payments at once without notice. Then got the runaround. On hold for hours, bounced from department to department then told I had to prove they'd taken the 2nd payment out of my account...even though they'd admitted it during the first phone conversation! Rude customer service. I'm done. Did not renew the policy. Apparently, it will be several weeks before I get my refund.