Aviva Home Insurance Reviews

Apt. flooded by the upstairs tenant, she admitted liability---I have FULL REPLACEMENT, ALL PERILS...they have not honoured that. Also paid for coverage to put me up in a hotel if my residence was not liveable during flood mitigation...Aviva did not secure a hotel/motel...excuse--they do not have a direct billing account service or company credit card for that service; my friend used their credit card. Aviva maintains that abnormal destructive humidity levels are not caused by water, pictures, witnesses and expenses verified by a commissioner of oaths, made no difference...badgering, intimidation tactics - phone call after phone call---this company used to be Pilot, named by Readers Digest as "Insurers from Hell"--Pilot is Aviva....Leopard does not change it's spots

Their contractor gives it to a sub contractor who gives it to a lone home handyman to do the entire repairs. We had water damage. The result is an uncertified worker that averages 4hr per day. Complain all you want but Aviva doesn't seem concerned, the job will get done eventually and they will have minimal costs. They gave it to Promus GTA of Toronto.

My house caught fire in February 2016 and we just moved back in over one year later in March. It is a large house just under 4000sq ft. The majority of the house was completely gutted but key areas were not, including the master bedroom and bath and a couple other areas. The insurance adjustor, Geoff, gave low ball and unfair budgets throughout the process. The insurance company refused to gut the remaining portion of the house and now after only living in the house for a few days we are suffering through flooding damage due to plumbing issues. The insurance adjustor has extremely poor communication with me but I'm sure this is part of his strategy. The cabinet maker Sandy Beach cabinetry installed warped cabinets and in their attempt to rectify the defectives cabinet draws keep reinstalling the same warped drawers. In addition, the values given to our contents are completely inaccurate. For example, the list will correctly identify an item but will assign an extremely low and inaccurate value. These are just some of the issues we've faced and the process is not over yet.

Steal your money. Our hard-earned money. When you have to make a 100% legitimate claim. They find every dishonest excuse to deny your coverage. Paid home insurance for 30 years absolutely dishonest people. They do not honour what they sell. Read all these reviews of customers who are cheated this is deplorable. Stay away from AVIVA.

A water leak in the basement from AC and water tank occurred. We tried to get a resolution, from contractors for these units, it took the different contractors a while to get the matter under wraps but there was substantial damage to the floors and walls. Someone recommended contacting our insurance "AVIVA" to cover damages. We contacted them, but saw a whole lot of run around on the subject with no effort on their behalf to give us a solution after a whole 2 weeks calling them each day, as they would never call or email back, when they said they would, and I'm trying to get a solution while they putting it off to another day. They finally decided - "Oh sorry, you are not covered. We decided this type of damage is due to an ongoing leak." Anyone reading this please take your money and run from this company! They just want your money and when you have a claim they will just give you the old run around! I would give NO STARS but no option exists for that.

We had a claim in April 2019 it is now the end of Oct 2019 and we are still not done. Our basement flooded. They lost our claim and when we called for an update they asked if we are an Aviva customer. I got bounced from person to person. Anytime I tried to contact our claims adviser it would take days-weeks before getting an answer. I had to reach out multiple times asking for a manager to get anything done. The customer service is terrible I would give it a 0 if I could. We already had to live with losing our stuff we had to deal with a company that didn't care about us. I would not recommend Aviva and I will be switching insurance as soon as my claim is done.

My issue seems insignificant when reading other reviews but still wanted to mention. I have a leak in our roof after a major storm so, I called to ask what the process would be if we decided to claim it under our property insurance. The person on the phone was so sarcastic I was in shock. Not only was she not helpful but I could not believe the tone she used with me. I asked 3 or 4 questions and it took everything she had to answer them. I was with RBC Insurance for 15+ years and had great customer service from them. I always found their agents helpful, informative and very respectful. This is my 1-st experience with Aviva. I have to say it is completely different, and not in a positive way! I am hoping we don't actually go through insurance if this is the type of service we get from Aviva!

August 2018 I tried to make a claim for my roof leaking. The insurance adjuster denied my claim saying my shingles were too old and told me I could appeal it if I wanted to. We did not appeal it. It was a small job so we did it ourselves. Last month, September 2019, my broker's office calls & says the underwriter has questions about my claim. At first, I had no clue what she was talking about. After some back & forth calls, the questions were about the denied roof claim. They didn't believe I fixed my roof, gave me 2 days to submit pictures. My broker took pics & submitted them. Broker calls me a few days later & tells me my insurance is being cancelled because underwriter says roof wasn't done by a licensed roofer. I was never told that we had to do any of this when the claim was denied. I received registered from Aviva saying my insurance is being cancelled and all the reason says is "underwriting reasons". I pay my premium every month and this was the only claim that I have ever tried to make. I can not believe how I have been treated. I am not pulling all of my vehicles and motorcycles away from Aviva. Absolutely disgusting how they treat a good customer.