Aviva Home Insurance Reviews

Aviva Canada owned by Aviva UK provided builders insurance in Canada to the crooked builder of our new home in BC., The builder failed to tell us the house was supposedly ready to occupy. When we did find out we noted various faults in and out of our new home so we called Aviva adjustor who ordered the builder to finish and fix what was not done or not done properly. to which the builder ignored their order to fix was ignored by the builder Over time Aviva adjusters left the company and new ones took over the files saying in writing the builder advised their company Avia all problems were looked after which they were not and have proof that the problems still exist. Aviva refuses to provide any written or verbal proof of the builder proving them with such proof to this homeowner and say all has been corrected by the builder and my claims are no longer allowed because the time of the coverage has passed. I have proof of such lies suggested by certain Aviva employees, as well as false documentation they emailed this writer the owner, which they added such false information that it was my comments and signature which I never provided such as they claim I was satisfied with all work done that supposedly the builder provided to their adjusters for Aviva which is totally false from their end. Now because I am calling their bluff and demanding proof of Aviva adjusters claiming I provided such letter and I did not. Because I contacted their so-called ombudsman off and got shot the call when they disagreed of what I tried to tell them what the problems were they shut the phone down on my ear and suggested I could take it to court. An ombudsman office of any agency is to look into the person complaint and discuss with the complainant the person who had the complaints what the problem may be and try to fix the problem instead last week the person who did not want to listen slammed the phone down on this writer's ears. Aviva's Ombudsman office is a bad joke as it appears Aviva considers complainants not worth listening to and it is a bad joke and a waste of time to communicate with. In Canada or the Uk, the principal owner of Aviva in Canada is Aviva UK to which they have to abide by rules of Canada and the states they work under in Canada appear to be violated by some employees of Aviva and Aviva Canada.

Please request a copy of your full policy and read through it. Severe rainstorm caused a leak in the roof which traversed down to the first floor. Claim denied because they claimed "faulty workmanship" on a 2-year-old roof. If it were "faulty workmanship", I don't see how 2 seasons passed with no signs whatsoever. It would have shown up in the first heavy rain or snow for that matter. Terrible experience with this company. I would rate 0 if possible.

We chose Aviva for our home insurance because they offered monthly payment plans and the amount of home insurance is outrageous. We suffered an electrical fire in our home and our claim was dealt with horrendously... They didn’t want to pay for our rental, they didn’t want to pay for damages done... Trying to claim our destroyed foundation was already there (lies) Almost 2 years after our fire and we are still ‘homeless’ and living in a rental hoping to be able to rebuild our lives next summer... Don't use Aviva!

Burst hot water tank flooring needs to be replaced in the laundry room which is only 2 years old. That matches my kitchen, dining room area but Aviva's contractor saying they won't be able to replace with the same stuff, so will they floor the whole area so it matches or will it be all mismatched now looking for info on this.

We have a new home warranty with them. Have put in a long list of issues. Hired a guy to go over the issues with our house. He made a list of issues that are wrong with the house. He even had an infrared camera to look behind the walls. We submit our claim and their inspector comes out. He took lots of photos but basically no notes. Takes around 2 months for his report. And the report is missing info or is wrong. We do not agree and were told we had to prove it to them. Hired more trades to make sure it is an issue. Submit their reports and photos that we have. They are still rejecting our claim and asking us to prove it to them. They basically want me to tear my house apart to prove it to them. We would be stuck putting it back together. So we all need a new home warranty to protect our investment as of 2014. They only want to fix the issues that cost hundreds of dollars. To me, this is a way for builders to hide behind ( Construction Performance Guide) ( Alberta New Home Warranty Code Book). A Code Book made by millionnaire builders to protect themselves. Aviva is trying to force me into a lawsuit case against the builder. I guess time will tell.

We live in a duplex that was built in 2015, we moved there in 2016. Due to some careless errors from the builder, we've had roof leaks, patio leaks, we sent photos and videos of water literally pouring through our ceiling in December 2017, it's now October 2018 and Aviva has done nothing to approve our home warranty claim. They did send an inspector in September 2018 but even after several phone calls, emails we still don't have an answer, this Randy P is terrible at follow up, but it seems to be problematic throughout the company based on all these negative reviews on here. It's now rainy season again, sigh.

On their Facebook page...They just copy and paste the same message every morning to all the dejected customers to give hope, but this will not work out, people, you don't know you are dealing with Aviva, the master of claim denials.

Adjuster called to set up an appointment. I had to delay the inspection for a week because I was leaving the country. I made numerous calls daily. No reply. Sent emails and no reply. Called the claims manager and no reply. I had to call Aviva 3x to file a complaint for the worst customer service yet. They finally reassigned the case to a new adjuster. The scale of 1 to 10. I give Aviva a 1 for horrible customer service. Keep in mind, this is not taking into consideration for the 1 hour wait times that I was waiting on the phone. Never again. If you're considering Aviva, please read the reviews. Not worth the stress you will have once you have a claim.

Water poured into the basement. AVIVA would not cover anything saying the house is not covered for this claim. I have had max coverage for house and vehicles for years. First claim for insurance help in 47 years. $60,000 out of my pocket. Just retired. Yes, 60 thousand dollars for replacement of damaged weeping tile. Adjuster would not return my phone or E-mail calls. Called AVIVA. Finally, the adjuster would send a carpenter to look at other damage. 1 1/2 years ago. Still waiting. STAY AWAY FROM AVIVA

The worst service I have ever received. Basically, you sit on hold for hours. Their automated system does not work and constantly misdirects you. I will be switching insurers as soon as my claim is resolved.