Aviva Home Insurance Reviews

One disaster after another. A flood that clearly happened outside my unit and my insurance company not only does not support me, they make my life a living hell. Take well over 8 weeks to repair flooring that was sitting in my unit 2 weeks after the flood. The approval process is ridiculous. And the claims adjuster I had did not know the meaning of customer service. Worse yet, I put in a complaint to their head office and to the supervisor of the claims adjuster I had. 2 and a half months later I have not heard from either of them. Aviva doesn't even handle their own claims. They contracted me out to someone in Ontario. I live in BC. the 3 hour time difference made it impossible to get any real customer service out of him. He didn't even visit my home to see the damage.

The worst part about this, the flood not only effected my unit, but my neighbour's unit. As I was going through hell to try to get my claim approved, her adjuster approved her claim and her place was repaired and back to normal in 3 weeks. It did not cost her a penny, not even initially. I am out almost $8,000 as my adjuster would only pay 60% up front, then he said he would reimburse me the rest once he received proof of payment. I sent that along many moons ago... still have not been paid anything - who's ever even heard of someone having to pay out of pocket for an insurance claim anyway?

I would never ever in a million years recommend Aviva to anyone. Save yourself the hassle and go elsewhere.

Very disappointing, my case was considered urgent, through Aviva it took two weeks to let me know that there was one clause in the contract stating that I was not qualified for a claim. Meantime, no help for helping me to clean up the water or giving any hints on how to proceed specially from their specialists, when i was two weeks after the claim doesn`t qualify because of a detail. The specialists for floods. wanted to recuperate their machines right away half hour after i hung up with Aviva, so no furniture was compensated for the damage either meanwhile, there were mushrooms growing in my walls. It was smelling very humid in the house, but Aviva doesn`t care about their customers, they want your business and nothing else… I have two houses with them, and two cars also…

I had frostting in the attic due ventillation issues during the big storm in Feb 2017. I called them up and they send the emergency fast,that was a good thing.
Now the emergency company had little knowledge in the attic, so they made things worse. They removed the attic cover and sealed it with nylon, more warm went up.
They sent another emergency company which did nothing, then a consultant who just said it was air circulation problem.
It took 3.5 weeks for them to say go fix it as you wish on your own.
The insulation got all wet becuase it melted down, the wood started to have mold problems and the gyp of the bedrooms got wet. all this and they are not covering anything of it?

My house caught fire in February 2016 and we just moved back in over one year later in March. It is a large house just under 4000sq ft. The majority of the house was completely gutted but key areas were not, including the master bedroom and bath and a couple other areas. The insurance adjustor, Geoff, gave low ball and unfair budgets throughout the process. The insurance company refused to gut the remaining portion of the house and now after only living in the house for a few days we are suffering through flooding damage due to plumbing issues. The insurance adjustor has extremely poor communication with me but I'm sure this is part of his strategy. The cabinet maker Sandy Beach cabinetry installed warped cabinets and in their attempt to rectify the defectives cabinet draws keep reinstalling the same warped drawers. In addition, the values given to our contents are completely inaccurate. For example, the list will correctly identify an item but will assign an extremely low and inaccurate value. These are just some of the issues we've faced and the process is not over yet.

We have been swapped over automatically to Aviva as customers of RBC insurance over the past year. We tried to get our bicycles added as an extra insured item. We started the process last September (it's now January) and still no action. First they only keep eastern hours, so getting ahold of them from the west is a nightmare. Then they don't know what they actually need or want from us. They asked us for our bike receipts and photos, which we gladly sent, thinking that we'd be done. Then after a few weeks they called again asking for a letter from us stating that we had no previous claims or liabilities on the bikes. Ok, no problem though it would have been easier to send this in the first place with everything else. Then we heard nothing for 2 months and thought our bikes were covered until they told us they lost our file and called to find out if we actually wanted to get our bikes covered (um, yes?) and why we were applying to have our bikes insured when they're already covered in the plan (our bikes are worth about $1,000 apiece and our deductible is $1,000). So we had to go through it all over again with them. Then they said they couldn't process the claim without a senior advisor who wasn't in that day and they would call us on Monday. Here it is a week later with no phone call and no amendment to our plan. Absolutely incompetent and a waste of time.

I have a claim going for leak damage,still going 1 year latter . Im sure the only way this will be paid out is through a lawyer. These people are the worst.

First time home owner and aviva was recommended by our realtor they came up with a huge list of things they wanted done and gave a ridiculous time frame to have it completed. When we couldn't get it done on time they said we would have to be listed under high risk (so increased premiums for years)and theres no other option. I cancelled with aviva because I found a cheaper rate, same coverage and no upgrades were required. They continued to take the high risk payment out of my account after cancelling saying I never cancelled and were extremely rude even before I cancelled. I can't imagine dealing with them if I had actually had a claim. Worst customer service ever!

It's bad enough that the rates from my broker increased every year that I was with them but when I found a better price for better coverage with TD, they charged me $300 for "time at risk" and marked it past due.....from the day i cancelled my insurance. So i get to pay $300 for 12 days worth of insurance and will probably end up with interest because the pretty pink past due letter came in while I was away on my honeymoon. All together, i'm dissapointed.

Because i dealt with a broker, I never had any direct contact with the company.

Was involved in the flood in July in Chestermere with following hail damage to my roof and both cars. Have been paying premiums for 16 years and no claims, they have cancelled me for renewal for too many claims in one year and done so while the flood claim is still open so no other company will insure me based on not knowing the damage my house sustained...... I had just renewed my policy and made sure there was adequate insurance which im told is not always in your best interest to claim if needed because their best interest is to not renew you if you do....... SCAM ARTISTS AND LEGALLY!!!!!!!!

We have a drain backup, but were proactive and managed to prevent it from destroying our basement. We called in the plumber immediately (Drain Rescue) who dug out the basement and replaced all the drain pipes and put a backwater valve. Aviva came in during the work process. As per our plan, we have taken the maximum coverage. We acted honestly and let them know that we prevented the water and emptied buckets after buckets of grey water outside the house and had switched off using water. During the entire repair process, we also switched off the furnace to prevent it from being ruined. We lost carpets, rugs and clothes. The Aviva rep informed us that they would only cover the backwater valve. There is a $1,000 deductible and so the clothes and rugs would not be covered. The carpets would be evaluated. We are still waiting not sure what they plan on giving us. Drain Rescue informed us that other insurances cover the cost of digging and the concrete. The pipe replacement cost is ours, but our Aviva Rep informed us we are not covered. Do I trust AVIVA? My previous insurance TD was much better, I had a drain problem in a Condo in 2005 and they evaluated our loss, replaced our flooring and cut us a cheque for losses which was very reasonable.