Aviva Home Insurance Reviews

First time home owner and aviva was recommended by our realtor they came up with a huge list of things they wanted done and gave a ridiculous time frame to have it completed. When we couldn't get it done on time they said we would have to be listed under high risk (so increased premiums for years)and theres no other option. I cancelled with aviva because I found a cheaper rate, same coverage and no upgrades were required. They continued to take the high risk payment out of my account after cancelling saying I never cancelled and were extremely rude even before I cancelled. I can't imagine dealing with them if I had actually had a claim. Worst customer service ever!

It's bad enough that the rates from my broker increased every year that I was with them but when I found a better price for better coverage with TD, they charged me $300 for "time at risk" and marked it past due.....from the day i cancelled my insurance. So i get to pay $300 for 12 days worth of insurance and will probably end up with interest because the pretty pink past due letter came in while I was away on my honeymoon. All together, i'm dissapointed.

Because i dealt with a broker, I never had any direct contact with the company.

Was involved in the flood in July in Chestermere with following hail damage to my roof and both cars. Have been paying premiums for 16 years and no claims, they have cancelled me for renewal for too many claims in one year and done so while the flood claim is still open so no other company will insure me based on not knowing the damage my house sustained...... I had just renewed my policy and made sure there was adequate insurance which im told is not always in your best interest to claim if needed because their best interest is to not renew you if you do....... SCAM ARTISTS AND LEGALLY!!!!!!!!

We have a drain backup, but were proactive and managed to prevent it from destroying our basement. We called in the plumber immediately (Drain Rescue) who dug out the basement and replaced all the drain pipes and put a backwater valve. Aviva came in during the work process. As per our plan, we have taken the maximum coverage. We acted honestly and let them know that we prevented the water and emptied buckets after buckets of grey water outside the house and had switched off using water. During the entire repair process, we also switched off the furnace to prevent it from being ruined. We lost carpets, rugs and clothes. The Aviva rep informed us that they would only cover the backwater valve. There is a $1,000 deductible and so the clothes and rugs would not be covered. The carpets would be evaluated. We are still waiting not sure what they plan on giving us. Drain Rescue informed us that other insurances cover the cost of digging and the concrete. The pipe replacement cost is ours, but our Aviva Rep informed us we are not covered. Do I trust AVIVA? My previous insurance TD was much better, I had a drain problem in a Condo in 2005 and they evaluated our loss, replaced our flooring and cut us a cheque for losses which was very reasonable.

Évitez Aviva !!!! Soyez certain que votre roulotte soit assurée comme véhicule et non stationnaire (bien sûr en autant qu'elle soit sur roues et plaquée). Aviva refuse d'assurer non stationnaire une roulotte qui reste sur un terrain de camping. Ma roulotte a été inondée par la crue des eaux. Résultat = non indemnisée car assurée stationnaire. Si elle avait été assurée comme véhicule, j'aurais été indemnisée. Soyez certain que ma nouvelle roulotte n'est plus assurée avec AVIVA et je suis maintenant assurée pour les inondations.

Pour le service... Patience et ridicule de faire rire de soi ainsi!!

AVIVA left us in the cold for 6 weeks with no heat in our home after last year's ice storm. We were sick and freezing with portable electric heaters in subzero weather. I had to get the furnace situation resolved myself just to ensure we didn't have further damage. Now AVIVA is refusing to pay for our furnace costs. I regret the day I ever decided to go with AVIVA for our home insurance as they provide no insurance at all.