Aviva Home Insurance Reviews

Aviva Canada owned by Aviva UK provided builders insurance in Canada to the crooked builder of our new home in BC., The builder failed to tell us the house was supposedly ready to occupy. When we did find out we noted various faults in and out of our new home so we called Aviva adjustor who ordered the builder to finish and fix what was not done or not done properly. to which the builder ignored their order to fix was ignored by the builder Over time Aviva adjusters left the company and new ones took over the files saying in writing the builder advised their company Avia all problems were looked after which they were not and have proof that the problems still exist. Aviva refuses to provide any written or verbal proof of the builder proving them with such proof to this homeowner and say all has been corrected by the builder and my claims are no longer allowed because the time of the coverage has passed. I have proof of such lies suggested by certain Aviva employees, as well as false documentation they emailed this writer the owner, which they added such false information that it was my comments and signature which I never provided such as they claim I was satisfied with all work done that supposedly the builder provided to their adjusters for Aviva which is totally false from their end. Now because I am calling their bluff and demanding proof of Aviva adjusters claiming I provided such letter and I did not. Because I contacted their so-called ombudsman off and got shot the call when they disagreed of what I tried to tell them what the problems were they shut the phone down on my ear and suggested I could take it to court. An ombudsman office of any agency is to look into the person complaint and discuss with the complainant the person who had the complaints what the problem may be and try to fix the problem instead last week the person who did not want to listen slammed the phone down on this writer's ears. Aviva's Ombudsman office is a bad joke as it appears Aviva considers complainants not worth listening to and it is a bad joke and a waste of time to communicate with. In Canada or the Uk, the principal owner of Aviva in Canada is Aviva UK to which they have to abide by rules of Canada and the states they work under in Canada appear to be violated by some employees of Aviva and Aviva Canada.

Please request a copy of your full policy and read through it. Severe rainstorm caused a leak in the roof which traversed down to the first floor. Claim denied because they claimed "faulty workmanship" on a 2-year-old roof. If it were "faulty workmanship", I don't see how 2 seasons passed with no signs whatsoever. It would have shown up in the first heavy rain or snow for that matter. Terrible experience with this company. I would rate 0 if possible.

We chose Aviva for our home insurance because they offered monthly payment plans and the amount of home insurance is outrageous. We suffered an electrical fire in our home and our claim was dealt with horrendously... They didn’t want to pay for our rental, they didn’t want to pay for damages done... Trying to claim our destroyed foundation was already there (lies) Almost 2 years after our fire and we are still ‘homeless’ and living in a rental hoping to be able to rebuild our lives next summer... Don't use Aviva!

Burst hot water tank flooring needs to be replaced in the laundry room which is only 2 years old. That matches my kitchen, dining room area but Aviva's contractor saying they won't be able to replace with the same stuff, so will they floor the whole area so it matches or will it be all mismatched now looking for info on this.

All of the other reviews about service are true; so add this, they deny reasonable claims - even supported by facts to reject. After 25 + years with AVIVA and no claims, there is a fort mentality in their agent and adjusters to deny claims. Yes, their rates can be competitive, but if there is no real coverage - you decide.

First - Our insurance was on a monthly payment system with the debit occurring on the 14th of each month. Sometime between the 7th and the 10th of December, my husband misplaced his credit card and reported the loss, and asked for a new card to be issued. Our new credit card did not arrive from MasterCard until approximately the 20th/21st of December. On the 24th of December, we went out of the country for Christmas to visit family. Upon our return to the country on the 4th of January, we realized that we failed to call the insurance company to update the card number as we had received mail sometime between the 24th and the 4th to indicate a missed payment. I also received notice of registered mail, which I picked up from the post office on Saturday the 5th of January. We immediately called Aviva (on the 5th - and they were not open) to provide updated credit card information (assuming we were well and fine, considering we were not even 30 days late on the payment). First, they were happy to take our new credit card information to take care of the late payment and suggested that all was fine. After putting through the late payment in full, they advised my husband, and myself (on multiple subsequent calls) that our multiple policies were cancelled and that we would need to reapply for new insurance for all of them. This was the first time we had ever missed a payment (if being less than 30 days late is considered a missed payment). When going through the re-application process, they advised us that our policy for our home had doubled, and that a new internal policy with Aviva would require that all policies had to be paid for up front, in full (I was advised by an agent that this would be a new rule for all new policies going forward for all people in New Brunswick). While we have the resources to pay for a policy up front, many people would not have this ability, and second, to treat a very good customer so terribly is amazing from a business development perspective! Second - when we were with RBC, our policies were about 1/2 the cost. RBC sold the polices to Aviva and sure enough, the policies doubled in cost but we didn't have the time to shop around. Now they are looking for another increase based on the above situation. Third - we have waited for a call back from customer service to discuss the above for 5 days. They suggested that we call back next Wednesday - 2 days before they told us the policies would expire if we didn't reapply. This is a lesson in terrible customer service. Shop elsewhere.

BUYER BEWARE AND STAY AWAY. Horrible experience. We just purchased a new home and because our current home had one water damming issue as well as the new home purchase (before it was ours) they will NOT insure us. More than that is the fact that they have a POLICY if you have 2 claims or more (regardless if they are not the same property) that you are a risk and they won't insure you. STAY AWAY - I spent 1.5 hours on the phone to hear this. AND to throw salt in the wound, if I cancel my car insurances, they will charge me a fee for cancelling my car insurance. Terrible terrible service.